Constructing Clienthood In Social Work And Human Services

This volume explores social work as a series of encounters - between clients and social workers, their colleagues and other professionals, and more widely between citizens and the state.

This innovative book explores social work, therapy and counselling as a series of encounters - between clients and human services professionals, social workers, their colleagues and other professionals, and more widely between citizens and the state. Providing a variety of social constructionist perspectives on the idea of the 'client', it presents in-depth discussion of the roles, language and contexts of meetings between social workers and their clients. International contributors present discussion on categorization, analysing identities and reflexive practice. Drawing data from a variety of sources, including meetings, client files and transcribed dialogues with clients, the book employs methods such as conversation and discourse analysis to propose new insights into what it means to be a client of the human services agency. Bringing together a rich variety of data, this volume forms an important contribution to major debates on the nature of social work and counselling. As well as innovative approaches to theory and research, the implications for practice in social work and counselling are discussed. Challenging previously-held notions about clienthood, this book is a useful and thought-provoking resource for social workers, counsellors, policy makers, academics, researchers and students and trainers in social work and counselling.

Analysis of language and discourse in social sciences has become increasingly popular over the past thirty years. Only very recently has it been applied to the study of social work, despite the fact that communication and language are central to social work practice. This book looks at how social workers, their clients and other professionals categorise and manage the problems of social work in ways which are rendered understandable, accountable and which justify professional intervention. Features include: studies of key practice areas in social work, such as interviews, case conferences, home visits analysis of the language and construction used in typical case studies of everyday social work practice exploration of the ways in which professionals can examine their own practice and uncover the discursive, narrative and rhetorical methods that they use. The purpose of this engaging study is to increase awareness of language and discourse in order to help develop better practice in social work. It is essential reading for professionals in social work, child welfare and the human services and will be a valuable contribution to the study of professional language and communication.

Human service professionals deal with a wide range of problems, from child abuse, parenting issues, and elderly care, to addictions, mental illness, sexual assault, unemployment, and criminality. These must be constructed as problems for professionals to appropriately respond to them. Human service provision starts from there. But in the everyday experience of service providers and users alike, there is a parallel world of ordinary troubles that remains professionally undefined but real, even when troubles are turned into problems. This book brings into view the relationship between these worlds as it bears on the process of clientization—the transformation of people and troubles into clients and problems. Rather than taking the process for granted as many critics do, the book examines the instability of the process on several fronts and highlights its surprising local complexity. Foregrounding everyday life, the leading idea is that the transformation of troubles into problems is not straightforward and that problems are continually subject to alternative understandings. This poses new what, how, and where questions. What are ordinary troubles and how do they relate to the construction, maintenance, or undoing of serviceable problems? Where is social policy and how does that figure in the front-line work of service provision? The questions point to the challenges of clientization at the discretionary border of troubles and problems in everyday service relationships. With chapters written by an international group of human service researchers, this book is an important contribution to the literature dealing with the construction of personal problems and will be useful to students and academics in sociology, human services, social work and policy, criminal justice, and health care.

Power is an unavoidable issue in social work. This important text explores these complex issues, both at a conceptual and applied level, in order to give students a clear understanding of the theoretical frameworks relevant to practice and to help them begin to think through the challenges they are likely to face and how they will deal with these.

Policymakers in welfare democracies throughout the world are raising questions as to whether welfare systems deliver what the public expects, and focus attention on increasing costs. Social workers need more evidence and knowledge about an increasing diversity of social work practices. Users of social welfare are increasingly individualized and made responsible for choosing and delivering their own service through contracts and this makes politicians, social workers and users more interested in evidence and knowledge about social services, even though these interests are often conflicting. These tendencies might be part of the reasons why the evaluation of social work practice seems to be characterized at present by a variety and diversity of research methods, approaches and theories.

With communication and relationships at the core of social work, this book reveals the way it is foremost a practice that becomes reality in dialogue, illuminating some of the profession’s key dilemmas. Applied discourse studies illustrate the importance of talk and interaction in the construction of everyday and institutional life. This book provides a detailed review and illustration of the contribution of discourse approaches and studies on professional interaction to social work. Concentrating on how social workers carry out their work in everyday organisational encounters with service users and colleagues, each chapter uses case studies analysing real-life social work interactions to explore a concept that has relevance both in discursive studies and in social work. The book thus demonstrates what detailed discursive studies on interaction can add to professional social work theories and discussions. Chapters on categorization, accountability, boundary work, narrative, advice-giving, resistance, delicacy and reported speech, review the literature and discuss how the concept has been developed and how it can be applied to social work. The book encourages professional reflection and the development of rigorous research methods, making it particularly appropriate for postgraduate and post-qualifying study in social work where participants are encouraged to examine their own professional practice. It is also essential reading for social work academics and researchers interested in language, communication and relationship-based work and in the study of professional practices more generally.