Constructive Conflict Management

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

A fourth edition of this textbook is now available. This popular, highly regarded, and comprehensive book synthesizes pertinent theories and evidence about diverse conflicts. Kriesberg examines the strategies that partisans and intermediaries can use to minimize the destructiveness of these conflicts. Not only does he examine large-scale forces that affect the various stages of conflict, but also the elements that contribute to constructive transformations at each stage. The diverse conflicts discussed are; the American civil rights struggle, the struggle for women's rights, apartheid in South Africa, labor-management relations, Palestinian-Israeli relations, protecting the environment, the Cold War, and countering terrorism, as well as conflicts in Northern Ireland, Chiapas, Mexico, and Sri Lanka. In addition to updating the conflicts examined in earlier editions, this new edition examines current issues, pertaining to ethical concerns, ideological and religious developments, and the changing global role of the United States.

When conflicts at work occur, our traditional skills and positive instincts are deserted in favor of the easy fix, the tough move, or the clever device. But unresolved conflicts simmer on, until they explode again, and before long, managers feel as though they axe doing little else other than dealing with disputes of people in different camps; cooperation replaced by combat and motivation going down by the minute.

This comprehensive and highly regarded book provides a framework for analyzing diverse social conflicts. Updates for the fourth edition include a more reader-friendly first chapter, new examples such as the Arab Spring, and new developments in waging conflicts.

Substantially revised for the sixth edition, Constructive Conflicts explains how large-scale political and social conflicts can be waged more constructively, with more positive consequences and fewer destructive consequences for those involved. Drawing on research from political science, sociology, social-psychology, neuroscience, cultural studies, and other disciplines, Dayton and Kriesberg follow the lifecycle of social and political conflicts as they emerge, escalate, de-escalate, become settled, and often emerge again in new forms. The sixth edition presents numerous new examples and cases of conflict episodes that have avoided extreme coercion or violence and which have resulted in the advancement of the interests of most parties involved. The book gives policymakers, concerned citizens, and students a powerful analytical framework, supported by data, for understanding and constructively intervening in conflicts of different type and scale, offering a way out of the destructive cycles of conflict management which have come to characterize contemporary social and political relations. Key revisions and features include: Increased attention to changes in the social and political landscape including the rise of nationalism, the erosion of liberal internationalism, conflicts related to COVID response, political polarization, and the Black Lives Matter movement Thoroughly revised cases and examples throughout Key content revisions such as the growth of bottom-up strategies for peace and conflict management, the rise of misinformation in a ‘post-truth’ era, and insights from neuroscience Table of contents now organized around three distinct book sections and chapter titles revised to reflect new content Numerous new figures and tables in every chapter End-of-chapter summaries, discussion questions, and activities New ancillary teaching materials, including experiential exercises, simulations, and lecture outlines with teaching tips

Styles of conflict management vary across cultures. This unique volume uses cases drawn from the Asian and Pacific Island area to illustrate culture's role in conflict mediation. The contributors focus in particular on how conflict within and between cultures can be successfully mediated on the micro-level (businesses and individuals) and how this success can be applied on the macro-level (government and organizations). The cases examined in Constructive Conflict Management cover a variety of conflict types including: regional//cultural; nuclear and extended family; environmental; and neighbourhood disputes. The book reveals that, rather than a barrier, culture can prove to be a positive resource for the mediation of

This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.

Positive psychology focuses on finding the best one has to offer and repairing the worst to such a degree that one becomes a more responsible, nurturing, and altruistic citizen. However, since businesses are composed of groups and networks, using positive psychology in the workplace requires applications at both the individual and the group levels. There is a need for current studies that examine the practices and efficacy of positive psychology in creating organizational harmony by increasing an individual’s wellbeing. The Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance is a collection of innovative research that combines the theory and practice of positive psychology as a means of ensuring happier employees and higher productivity within an organization. Featuring coverage on a broad range of topics such as team building, spirituality, and ethical leadership, this publication is ideally designed for human resources professionals, psychologists, entrepreneurs, executives, managers, organizational leaders, researchers, academicians, and students seeking current research on methods of nurturing talent and empowering individuals to lead more fulfilled, constructive lives within the workplace.