Consumer Action Guide

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.

Use this guide to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.

A low-cost edition of The Consumer Action Handbook, updated each year, a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights.

The 2015 Consumer Action is a resource to help consumers protect themselves in the marketplace. this resource is filled with practical tips to help people know their rights, plan a purchase, or file a complaint. The Handbook features a sample complaint letter that you can download and a comprehensive directory to help you locate corporate and governmental consumer affairs offices. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.