Corporate Social Responsibility In The Hospitality And Tourism Industry

Increased tourism benefits local economies by creating more revenue and employment options as interest in the location grows. However, as the hospitality and travel industry continues to grow and adapt, it becomes imperative that they implement socially responsible procedures. Corporate Social Responsibility in the Hospitality and Tourism Industry discusses issues and challenges faced by organizations implementing responsible business practices within the travel, hotel, leisure and hospitality industries. Featuring best practices and theoretical concepts on the support of local economies, ethical sourcing of native goods, and sustainability procedures, this publication is a vital source for policy makers, academicians, researchers, students, technology developers, and government officials interested in emergent ethical and moral practices within the travel industry.

In a dynamic and constantly changing external environment, Corporate Social Responsibility (CSR) in the tourism and hospitality industry is paramount for assuring a balance among shareholders and internal/external stakeholders, with the environment being inclusive. CSR has different forms and dimensions, and its application more often than not, is content specific; that is, politics, economy, society, culture, technology, environment, and law are taken into consideration. This makes its application not only difficult, but also gives leeway to many companies to take advantage of unique local environments and conditions, especially in the developing world. This book aims to portray paradigms of CSR practices in developing countries in an effort to depict good practices and highlight examples of malpractice. The book is consists of six chapters discussing applications of CSR in four different continents, namely South America, North America, Africa and Asia. The countries where tourism and hospitality cases were investigated are: Peru, Brazil, Cape Verde, the Caribbean (Latin America/North America), Malawi and Bangladesh.

This comprehensive volume considers the corporate social responsibility (CSR) of tourism and hospitality firms towards stakeholders. The authors also analyse the role of shareholders, managers, employees and consumers in the delivery of CSR. This book was originally published as a special issue of the Journal of Sustainable Tourism.

A reference on sustainability, social responsibility, and green practices in hospitality and tourism, this book presents innovative research methods in sustainability, state-of-the-art research by leading internationally recognized scholars on this topic, providing an excellent source of quality research. Readers can expect to find several new ways to pursue research in sustainability.The book covers sustainability in the context of public policy and ethics, a popular topic with universal appeal to many disciplines beyond hospitality. It includes case studies and addresses sustainability issues from hotels, restaurants, tourism, travel, meetings, and others, with authors from all five continents.

This book aims to provide theoretical and empirical frameworks and highlights the challenges and solutions with using Big Data for Corporate Social Responsibility (CSR) and Sustainability in the field of digital transformation and tourism. Sustainability, Big Data, and Corporate Social Responsibility: Evidence from the Tourism Industry offers a theoretical and empirical framework in the field of digital transformation and applies it to the tourism sector. It discusses Big Data used with CSR and sustainability for the improvement of innovation and highlights the challenges and prospects. It presents a modern insight and approach for use by decision-makers as an application to solve various problems and explores how data collection can shed light on consumer behavior making it possible to account for existing situations and plan for the future. This book is intended to provide a modern insight for researcher, students, professionals, and decision-makers on the application of Big Data to improve CSR and sustainability in the tourism sector.

This comprehensive volume considers the corporate social responsibility (CSR) of tourism and hospitality firms towards stakeholders, exploring CSR in terms of broad stakeholder accountability by considering both the scope of reporting and the quality of stakeholder engagement. The authors analyse how CSR contributes to shareholder accountability (i.e. as financial performance) by developing a multiple attribute decision-making model to deploy CSR resources, analysing how CSR contributes to the management of systematic risk as part of an internationalisation strategy, and showing how philanthropy is used as a legitimisation tool. The authors then review how managers negotiate CSR priorities within their organisational strategy by accounting for the utility gained by family firms from ecological and social outcomes in comparison with profit outcomes, analysing the trade-offs of co-constructing a sustainability innovation and weighting factors in water planning. They also review how employees are central to the delivery of CSR actions by exploring how green organisational culture affects organisational citizenship behaviour, how organisational green practices impact an organisation’s image and its customers’ environmental consciousness and behavioural intentions, and how organisational CSR affects employee pro-environmental citizenship and tourists’ pro-environmental citizenship. The book concludes by reviewing the role of consumers in CSR with ten strategies to close the consumers' attitude-behaviour gap and an account of how customers’ trust is a mediator between CSR, image and loyalty. This book was originally published as a special issue of the Journal of Sustainable Tourism.

The Festschrift in honor of Prof. Dr. Peter Keller, president of the International Association of Scientific Experts in Tourism (AIEST) since 1994, represents a wide range of tourism research as well as the current state of the ongoing debates in tourism as a scientific research field. The aim is to cover multiple topics and trends in travelling and to discuss future development possibilities in the leisure industry.

Bachelor Thesis from the year 2020 in the subject Tourism - Hotel Management, grade: 1,7, University of Applied Sciences Deggendorf, language: English, abstract: This bachelor this thesis attempts to apply Freeman’s (1984) Stakeholder Theory in order to recognize the primary stakeholder groups, in this case, local communities. It will try to answer the following questions: How is the Hilton’s CSR strategic level structured? Which role do communities play in Hiltons’ CSR strategy? What are the current Hilton’s CSR initiatives and goals that contribute to the welfare of communities? Moreover, it helps to clarify the company’s behaviour and relationship with its stakeholders, having in mind Freeman’s major idea that the best responses to the strong influence of stakeholders in a company are to balance their conflicting and challenging demands through the constant evaluation of the company’s sustainable best practices. In addition, this thesis aims to examine the implication of CSR in the hospitality industry and analyse the current CSR initiatives and best practices in the hospitality industry towards the welfare of communities. Thus, this research intends to evaluate in detail the CSR strategy of one renowned international hotel corporation in order to classify the important role that communities play in the strategy and to identify CSR initiatives and best practices towards the communities as stakeholders in the hospitality industry. This study takes as example the Hilton Worldwide Hotels. The literature part of this thesis is composed by four main chapters: the introduction and research questions, the development of the CSR idea, followed by its implication in the tourism and hospitality industry and the central problematic of CSR in international hotel companies towards local communities and finally, an introduction to the relation between the hospitality industry and the society and communities. After the introductory part, the second part introduces and describes some of the most relevant literature discoveries on Corporate Social Responsibility. In addition, it highlights the association of CSR and sustainable development, presents a variety of concepts and definitions, and introduces a theoretical review concerning its correlation with society and communities.