Crossroads On The Information Highway

Cities in the Third Wave surveys the remarkable transformation that is taking place in urban America. In the belief that technology is the force that has created and recast cities throughout history, this book addresses the important question of how the modern-day technology affects cities today and how it will shape cities in the future.

The Information and Communication Technology revolution results in profound changes to the heart of business and economics. Changes in the workplace, new communication technology, new organizational structures, and new production technologies force business educators to renew their focus on the curricula of business schools. There is no doubt these changes influence business education and instructional technology. But change will go far beyond the mere introduction of technology in the classroom. Alliances between the corporate world and business education are no longer fictitious but are necessary to establish stronger bonds between educational systems and the workplace. The fifth volume in the series Educational Innovation in Economics and Business contains a unique selection of articles addressing various issues on how business education should adapt to changing needs of the corporate world. It is meant for educators in corporate training centers, and for teachers in further and higher education.

Highway 61 is the legendary Blues Highway and route taken by modern-day blues pilgrims on their journey south into the Mississippi Delta. For anyone embarking on the journey this is essential reading that ensures the blues pilgrim gets the most from the land where blues began.

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.

The Instant #1 National Bestseller--Now in Paperback On April 6, 2018, sixteen people died and thirteen others were injured when a bus taking the Humboldt Broncos junior hockey team to a playoff game collided with a transport truck at a rural intersection in Saskatchewan. The tragedy moved millions of people to leave hockey sticks by their front doors to show sympathy and support for the Broncos. And people from more than eighty countries pledged millions of dollars to families that had been directly affected by the accident. Crossroads is the story of Kaleb Dahlgren, a young man who survived the bus crash and faced life after the accident with positivity and grit. In this chronicle of his time with the Broncos and in the loving community of Humboldt, Saskatchewan, Dahlgren takes a hard look at his experience of unprecedented loss yet also revels in the overwhelming response and outpouring of love from across Canada and around the world. But this book also goes much deeper, revealing the adversity Dahlgren faced long before his time in Humboldt and his inspiring journey since the accident. From a childhood spent learning to live with type 1 diabetes, to a remarkable recovery from severe brain trauma that astounded medical professionals, Dahlgren documents a life of perseverance, gratitude and hope in the wake of enormous obstacles and life-altering tragedy.