Cultivating Civility

Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.

This book explores how and why civility contributes to a vibrant democratic society, and how it can be fostered and cultivated as a key part of democratic education. It suggests that civility only makes sense as a civic virtue if it is conceived in relation to civic friendship, concord and fellow-feeling. This book offers a timely snapshot of civility as a pressing, yet enduring, concern in democratic life and education. It elucidates a virtue-based conceptualization of civility and its place within democratic education, and makes use of real-life examples and cases to illustrate its arguments and to engage a range of readers. In short, this book is interested in what civility is and how schools can and do cultivate civility.

A Hopeful Calvinist's Quest for Common Ground Richard Mouw, one of the most influential evangelical voices in America, has been on a lifelong "quest for commonness"--engaging with others in a positive manner and advocating for a "convicted civility" when conversing with those with whom we disagree. Through nearly half a century of scholarship, leadership, and ministry, Mouw has sought to learn from non-Christian scholars and other faith traditions and to cultivate a civility that is compatible with his Calvinist convictions. In Adventures in Evangelical Civility, Mouw reflects on his almost fifty years of Christian public life, which provides a unique lens for understanding twentieth-century evangelicalism. He explores themes such as common grace, the imago Dei, and interfaith dialogue, offering a critical assessment of the strengths and weaknesses of what he has accomplished as a spokesperson for evangelical and Reformed perspectives.

Alexandra Hudson, daughter of the "Manners Lady," was raised to respect others. But as she grew up, Hudson discovered a difference between politeness—a superficial appearance of good manners—and true civility. In this timely book, Hudson sheds light on how civility can help bridge our political divide. From classical philosophers like Epictetus, to great twentieth-century thinkers like Martin Luther King Jr., to her own experience working in the federal government during one of the most politically fraught eras in our nation's history, Hudson examines how civility—a respect for the personhood and dignity of others—transcends political disagreements. Respecting someone means valuing them enough to tell them when you think they are wrong. It’s easy to look at the divided state of the world and blame our leaders, the media, or our education system. Instead, we should focus on what we can control: ourselves. The Soul of Civility empowers readers to live tolerantly with others despite deep differences, and to rigorously protest wrongs and debate issues rather than silencing disagreements. A robust public discourse is essential to a truly civil society, and respecting others means telling hard truths. If enough of us decide to change ourselves, we might be able to change the world we live in, too. Provocative, personal, and acutely relevant, The Soul of Civility is an essential book for our era.

During the twentieth century, theological and religious perspectives have been marginalized, if not utterly excluded in many of our colleges and universities. The essays in this book argue in different ways for the critical, appreciative inclusion of theological and religious perspectives in higher education. The contributors believe that even in our secular, religiously disestablished era, religion and God continue to occupy an important and dynamic role in personal and social life. If our colleges and universities are to fulfill their higher aspirations of educating whole persons for the real world in all of its diversity and challenge, we need to go bravely against the flow and “give God tenure.”

A humorous and charming investigation into what it really means to have proper manners Most of us know a bit about what passes for good manners—holding doors open, sending thank-you notes, no elbows on the table—and we certainly know bad manners when we see them. But where has this patchwork of beliefs and behaviors come from? How did manners develop? How do they change? And why do they matter so much? In examining English manners, Henry Hitchings delves into the English character and investigates what it means to be English. Sorry! presents an amusing, illuminating, and quirky audit of British manners. From basic table manners to appropriate sexual conduct, via hospitality, chivalry, faux pas, and online etiquette, Hitchings traces the history of England's customs and courtesies. Putting some of the most astute observers of humanity—including Jane Austen and Samuel Pepys—under the microscope, he uses their lives and writings to pry open the often downright peculiar secrets of the English character. Hitchings's blend of history, anthropology, and personal journey helps us understand the bizarre and contested cultural baggage that goes along with our understanding of what it means to have good manners.

Can Christians act like Christians even when they disagree? In these wild and diverse times, right and left battle over the airwaves, prolifers square off against prochoicers, gay liberationists confront champions of the traditional family, artists and legislators tangle, even Christians fight other Christians whose doctrines aren't "just so." Richard Mouw has been actively forging a model of Christian civil conversation with those we might disagree with—atheists, Muslims, gay activists and more. He is concerned that, too often, Christians have contributed more to the problem than to the solution. But he recognizes—from his dialogues with those from many perspectives—that it's not easy to hold to Christian convictions and treat sometimes vindictive opponents with civility and decency. Few if any people in the evangelical world have conversed as widely and sensitively as Mouw. So few can write more wisely or helpfully than Mouw does here about what Christians can appreciate about pluralism, the theological basis for civility, and how we can communicate with people who disagree with us on the issues that matter most.

Educating for Civic Dialogue in an Age of Uncivil Discourse addresses an urgent challenge—to help students learn the skills of civic engagement—by offering a framework for authentic cosmopolitan education. As an invitation to ongoing civil dialogue with diverse voices in the classroom, the book aims to foster the skills of democratic and global citizenship that allow students to find their voice as local, national, and global citizens outside of the classroom. It suggests practical ways that teachers can promote the skills of attentive listening, intelligent questioning, reasonable positioning, and responsible dialogue in order to encourage authentic civic discourse. It also outlines specific pedagogical strategies designed to foster students’ cosmopolitan competencies as democratic and global citizens.