Going Virtual

Going Virtual: Distributed Communities of Practice contributes to the understanding of how more subtle kinds of knowledge can be managed in a distributed international environment. It describes work in the field of knowledge management, with a specific focus on the management of knowledge which cannot be managed by the normal capture-codify-store approach and provides answers to the questions of what is the nature of the more subtle kind of knowledge and how can it be managed in the distributed environment?

From the moment the pandemic took hold in Spring 2020, libraries and library workers have demonstrated their fortitude and flexibility by adapting to physical closures, social distancing guidelines, and a host of other challenges. Despite the obstacles, they’ve been able to stay connected to their communities—and helped connect the people in their communities to each other, as well as to the information and services they need and enjoy. Ostman and ALA’s Public Programs Office (PPO) here present a handpicked cross-section of successful programs, most of them virtual, from a range of different libraries. Featuring events designed to support learning, spark conversation, create connection, or simply entertain, the ideas here will inspire programming staff to try similar offerings at their own libraries. Showcasing innovation in action as well as lessons learned, programs include COVID-19 Misinformation Challenge, featuring an email quiz, to encourage participants to separate fact from fiction; weekly virtual storytimes; community cooking demonstrations via Zoom; an online grocery store tour, complete with tips about shopping healthy on a budget; a virtual beer tasting that boasted 80 attendees; socially distanced "creativity crates" for summer reading; an online Minecraft club for kids ages 6 and up; a Zoom presentation about grieving and funerals during COVID, featuring the director of a local funeral home; Art Talk Tuesday, a one-hour, docent-led program; a virtual lecture on the history of witchcraft, presented by a public library in partnership with a university rare book room, that drew thousands of viewers; "knitting for knewbies" kits for curbside pickup; Songs from the Stacks, an ongoing virtual concert series in the style of NPR’s “Tiny Desk”; a pink supermoon viewing party that included people howling at the moon together from their homes on Facebook Live; and many others

The creative programs shared in this book vividly demonstrate the ways in which library programming can make communities stronger and more resilient by creating lifelong learners, fostering conversation, and forging connections.

Anchored in new institutionalist approaches in political science, the book provides a comparative in-depth analysis of information technology effects in the foreign ministries of Canada, Norway and Slovakia.

"Our subject is how virtual teams actually work; how they use networked electronic information and communications systems as the infrastructure for their teaming processes"--Introduction.

NATIONAL BESTSELLER • The #1 bestselling author of On Fire shows us how to recapture and harness our childlike sense of wonder in order to become more engaged, successful, and fulfilled. “Engaging . . . O’Leary encourages us to see the world through a child’s eyes.”—Mitch Albom, author of Tuesdays with Morrie There once was a time when we joyfully raised our hands to answer questions, connected easily with others, believed that anything was possible, and fearlessly jumped into new experiences. A time when we viewed each day not as something to endure, but as a marvelous gift to explore and savor—when we danced through our lives in awe of the ordinary moments and eager for the promise of tomorrow. Unfortunately, that’s far from our experience today. Instead, we feel disconnected and jaded. Social media reminds us that we don’t measure up, and the mainstream media barrages us with constant negativity. Many of us find ourselves caught in a life of dogged responsibility and mind-numbing repetition. The daily struggle to earn a living has caused us to lose the sense of wonder with which we once greeted every day. In his new book, bestselling author John O’Leary invites us to consider that it is possible to once again navigate the world as a child does. Identifying five senses children innately possess and that we’ve lost touch with as we age, O’Leary shares emotional, humorous, and inspirational stories intertwined with fascinating new research showing how each of us can reclaim our childlike joy, and why doing so will change how we interact with the world. In Awe reveals how we can regain that ability to see fresh insights, reach for new solutions, and live our best lives.

And just like that, everything changed . . . A global pandemic. Panic. Social distancing. Working from home. In a heartbeat, we went from happy hours to virtual happy hours. From conferences to virtual conferences. From selling to virtual selling. To remain competitive, sales and business professionals were required to shift the way they engaged prospects and customers. Overnight, virtual selling became the new normal. Now, it is here to stay. Virtual selling can be challenging. It's more difficult to make human to human connections. It's natural to feel intimidated by technology and digital tools. Few of us haven't felt the wave of insecurity the instant a video camera is pointed in our direction. Yet, virtual selling is powerful because it allows you to engage more prospects and customers, in less time, at a lower cost, while reducing the sales cycle. Virtual Selling is the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles. Jeb Blount, one of the most celebrated sales trainers of our generation, teaches you: How to leverage human psychology to gain more influence on video calls The seven technical elements of impactful video sales calls The five human elements of highly effective video sales calls How to overcome your fear of the camera and always be video ready How to deliver engaging and impactful virtual demos and presentations Powerful video messaging strategies for engaging hard to reach stakeholders The Four-Step Video Prospecting Framework The Five-Step Telephone Prospecting Framework The LDA Method for handling telephone prospecting objections Advanced email prospecting strategies and frameworks How to leverage text messaging for prospecting and down pipeline communication The law of familiarity and how it takes the friction out of virtual selling The 5C's of Social Selling Why it is imperative to become proficient with reactive and proactive chat Strategies for direct messaging – the "Swiss Army Knife" of virtual selling How to leverage a blended virtual/physical selling approach to close deals faster As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to effectively engage prospects and customers through virtual communication channels. And, with this newfound confidence, your success and income will soar. Following in the footsteps of his blockbuster bestsellers People Buy You, Fanatical Prospecting, Sales EQ, Objections, and Inked, Jeb Blount's Virtual Selling puts the same strategies employed by his clients—a who's who of the world's most prestigious organizations—right into your hands.

Book Summary Circle of Helmets is a poignant and fascinating account of one infantryman's tour of duty in Vietnam during some of that war's heaviest fighting as told through first hand accounts written by that young soldier just hours after actual combat, coupled with raw and intense poems about those battlefield experiences written by that same man some thirty years later. Follow the author's journey from a brash, inexperienced youth eager for his first combat mission to a seasoned, hardened veteran striving to do his duty as a combat leader and come out alive. Honest and powerful, Circle of Helmets is a unique and very personal portrayal of combat in the Vietnam War and one man's efforts to face his memories of that war decades later. Forget any other poetry books you have ever read this one unforgettable!