How I Turn Ordinary Complaints Into Thousands Of Dollars

Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance.

As I traveled to my mother’s funeral back in Sweden in 1999, I realized that my role had changed drastically. I was now the older generation and the guardian of my parents’ legacy. The fact that I am an only child makes this responsibility even more poignant. I reflected on these things as I met friends and relatives at the funeral, some of whom I had not seen for more than 25 years. Most of them lived only a short distance from where they were born. I, on the other hand, had left my “home port” and tied up for longer or shorter periods in several places on another continent. My relatives find much of their sense of belonging in their surroundings and familiar places. Having lived in eight different homes in four states in America and two countries since my wife and I were married, my sense of belonging is somewhat less geographically based. I will describe some of the formative events and adventures that have brought me to retired life in Colorado and near the foothills of the Rocky Mountains. There have been many changes and surprising turns on this journey of life. But some things have not changed: my beliefs and values based on my Christian worldview.

Step-by-step instructions on how to get what you want, even when a company seems determined not to give it to you. Includes some unusual creative techniques and when all else fails, relatively harmless but satisfying strategies for revenge. Tips for companies on how to deal with complaints, and ensure happier customers. Detailed information on avoiding rep-offs and disappointments when buying a car, dealing with credit cards, getting a bank loan, and other similar situation.