I Ll Be Back

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Arnold "Arnie" Alois Schwarzenegger, born on July 30th, 1947, Thal, Styria, Austria, is an actor, filmmaker, businessman, investor, author, philanthropist, activist, politician, and former professional bodybuilder and powerlifter. He served two terms as the 38th Governor of California from 2003 to 2011.

Are cyborgs our friends or our enemies? Was it morally right for Skynet to nuke us? Is John Connor free to choose to defend humanity, or not? Is Judgment Day inevitable? The Terminator series is one of the most popular sci-fi franchises ever created, captivating millions with its edgy depiction of the struggle of humankind for survival against its own creations. This book draws on some of history’s philosophical heavy hitters: Descartes, Kant, Karl Marx, and many more. Nineteen leather-clad chapters target with extreme prejudice the mysteries surrounding intriguing philosophical issues raised by the series, including the morality of terminating other people for the sake of peace, whether we can really use time travel to protect our future resistance leaders in the past, and if Arnold’s famous T-101 is a real person or not. You’ll say “Hasta la vista, baby” to philosophical confusion as you develop a new appreciation for the complexities of John and Sarah Connor and the battles between Skynet and the human race.

The New York Times bestselling true story of an all-American girl and a boy from Zimbabwe and the letter that changed both of their lives forever. It started as an assignment... Everyone in Caitlin's class wrote to an unknown student somewhere in a distant place. Martin was lucky to even receive a pen-pal letter. There were only ten letters, and fifty kids in his class. But he was the top student, so he got the first one. That letter was the beginning of a correspondence that spanned six years and changed two lives. In this compelling dual memoir, Caitlin and Martin recount how they became best friends—and better people—through their long-distance exchange. Their story will inspire you to look beyond your own life and wonder about the world at large and your place in it.

A New York Times Best seller! Pat O'Brien was a skinny South Dakota kid with long hair, a rock and roll band, divorced parents and an alcoholic father. In all the familiar ways, he was on the road to nowhere until a professor, who envisioned his future as the household name he would soon become, dramatically changed his life. From that day forward Pat's life took turns that were both spectacular and destructive: from the Huntley-Brinkley Report and afternoons at Bobby Kennedy's living room with Muhammad Ali to conversations with six Presidents. He did acid with Timothy Leary, drank with Mickey Mantle, and over the course of a remarkable career up close and personal with the Beatles, The Stones, The Kennedy's, Magic Johnson, Michael Jordan, Tiger Woods and virtually every star in Hollywood. In I'LL BE BACK RIGHT AFTER THIS, Pat reveals the highs and lows of the life of a radio and TV broadcaster, spent sharing the mic with the world's rich and famous while battling an infamous public scandal and demons that nearly killed him. With laughter, tears and miracles he reveals how he learned to accept his mistakes, find redemption and become the father he never had, proving there really are second and even third acts in life.

"Ranging from Reconstruction to the Black Power period, this thoroughly and creatively researched book effectively challenges long-held beliefs about the Black Freedom Struggle. It should make it abundantly clear that the violence/nonviolence dichotomy is too simple to capture the thinking of Black Southerners about the forms of effective resistance."—Charles M. Payne, University of Chicago The notion that the civil rights movement in the southern United States was a nonviolent movement remains a dominant theme of civil rights memory and representation in popular culture. Yet in dozens of southern communities, Black people picked up arms to defend their leaders, communities, and lives. In particular, Black people relied on armed self-defense in communities where federal government officials failed to safeguard activists and supporters from the violence of racists and segregationists, who were often supported by local law enforcement. In We Will Shoot Back: Armed Resistance in the Mississippi Freedom Movement, Akinyele Omowale Umoja argues that armed resistance was critical to the efficacy of the southern freedom struggle and the dismantling of segregation and Black disenfranchisement. Intimidation and fear were central to the system of oppression in Mississippi and most of the Deep South. To overcome the system of segregation, Black people had to overcome fear to present a significant challenge to White domination. Armed self-defense was a major tool of survival in allowing some Black southern communities to maintain their integrity and existence in the face of White supremacist terror. By 1965, armed resistance, particularly self-defense, was a significant factor in the challenge of the descendants of enslaved Africans to overturning fear and intimidation and developing different political and social relationships between Black and White Mississippians. This riveting historical narrative relies upon oral history, archival material, and scholarly literature to reconstruct the use of armed resistance by Black activists and supporters in Mississippi to challenge racist terrorism, segregation, and fight for human rights and political empowerment from the early 1950s through the late 1970s. Akinyele Omowale Umoja is Associate Professor and Chair of the Department of African-American Studies at Georgia State University, where he teaches courses on the history of the Civil Rights, Black Power, and other social movements.

This tender picture book follows a child's day at school.

People are constantly asking two-time Newbery Medalist Lois Lowry where she gets her ideas. In this fascinating memoir, Lowry answers this question, through recollections of childhood friends and pictures and memories that explore her rich family history. She recounts the pivotal moments that inspired her writing, describing how they magically turned into fiction along the complicated passageway called life. Lowry fans, as well as anyone interested in understanding the process of writing fiction, will benefit from this poignant trip through the past and the present of a remarkable writer.