Improving Therapeutic Communication

Throughout the book, the authors focus on the basic skills that facilitate communications in therapy (empathy, respect, authenticity, relating in the here-and-now, and confrontation) and explore specific methods of using them. These skills--which research shows are crucial to effective therapy--enable therapists and counselors to * Empathize in a caring way with the feelings of clients * Become receptive to clients in a warm, respectful, and nonjudgmental way * Constructively share feelings with clients in a natural, open manner * Therapeutically utilize moment-to-moment, here-and-now interaction * Make clients aware of their inconsistencies and discrepancies without arousing antagonism or defensiveness

The Second Edition of Herschel Knapp’s Therapeutic Communication: Developing Professional Skills provides beginners and seasoned professionals with the skills to navigate the facts and feelings endemic to professional therapeutic communication. With a comprehensive perspective, Dr. Knapp clearly and effectively explains differences between casual and therapeutic relationships, focusing on key elements such as the therapeutic process, social and emotional factors, and professionalism. Organized into discrete sections to highlight individual skills, each chapter follows a unified format, encouraging readers to apply their knowledge frequently.

This volume deals with universal processes of therapeutic communication, a term which covers whatever exchange goes on between people who have a therapeutic intent, with an emphasis upon the empirical observation of the communicative process. -- Preface.

This new textbook is designed to provide students with all the necessary tools to effectively communicate with patients and other health care professionals. With its easy-to-read style, it is loaded with useful tips to help students engage into the practice of communication. It presents condensed amounts of content for learning the basic principles and then integrating elements such as case scenarios, questions, or hints and tips to encourage application of those principles into real-life situations. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter. Spotlight on Future Success boxes provide students with useful, practical tips for improving communication. Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned. Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter. Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content. Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills. Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers. Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts. Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.

`This book encourages all those working with children with speech, language and communication needs to develop their creativity within a model of child-centred reflective practice, acknowledging that our interaction with children has an effect at many different levels. Therapists, teachers, teaching assistants and parents will find a wealth of practical suggestions and a solid foundation of research within these pages.' Mary Hampton, Chair, Association of Speech and Language Therapists in Independent Practice (ASLTIP), UK For many children, the act of communication that most of us take for granted can be a struggle, and communicating with others can become something to fear rather than enjoy. This creative book is full of fun and imaginative ideas to help children aged 4-11 with a speech or language delay or disorder to develop their communication abilities and skills. It is packed with activities and games tailored to help develop abilities such as effective listening, imagination and perseverance, and to build specific skills such as formulation of questions, categorising, taking turns and understanding non-verbal communication. Tips for personalising and shaping the activities are provided. A comprehensive theory section also covers how play can be a therapeutic tool for enhancing communication, and how to structure the emotional environment. Practical advice on working with groups and individuals and in different settings is also given. This activity book is an invaluable resource not only for speech and language therapists and students, but also for parents, teachers, carers and other support staff who are looking for creative ways to promote speech and language development. Deborah M. Plummer is a speech and language therapist and imagework practitioner with over 20 years' experience of facilitating groups and working individually with both children and adults. Formerly a clinical lead therapist working within the NHS, she now lectures at De Montfort University, Leicester, and runs workshops and short courses on the uses of imagery and story-telling and issues of self-esteem. Deborah is author of several titles, including Helping Children to Cope with Change, Stress and Anxiety: A Photocopiable Activities Book, Helping Children to Build Self-Esteem: A Photocopiable Activities Book, 2nd edition, Self-Esteem Games for Children, Social Skills Games for Children, Helping Adolescents and Adults to Build Self-Esteem: A Photocopiable Resource Book, and Anger Management Games for Children, all published by Jessica Kingsley Publishers. Deborah's website can be found at www.deborahplummer.co.uk.

This is a Pageburst digital textbook; This new textbook is designed to provide students with all the necessary tools to effectively communicate with patients and other health care professionals. With its easy-to-read style, it is loaded with useful tips to help students engage into the practice of communication. It presents condensed amounts of content for learning the basic principles and then integrating elements such as case scenarios, questions, or hints and tips to encourage application of those principles into real-life situations. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter. Spotlight on Future Success boxes provide students with useful, practical tips for improving communication. Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned. Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter. Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content. Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills. Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers. Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts. Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.

Awarded third place in the 2017 AJN Book of the Year Awards in the Psychiatric and Mental Health Nursing Category. Get a full understanding of today’s psychiatric nursing practice in less time! Essentials of Psychiatric Mental Health Nursing, 3rd Edition offers the perfect balance of essential nursing interventions and clinical content paired with current research and evidence-based practice to fully equip you for today’s field of mental health nursing. This new edition continues to retain the reader-friendly style, emphasis on therapeutic communication, and the nursing process organization that was successful in the previous edition. It also includes additional DSM-5 disorders, illustrations of various neurobiology disorders, a new neurobiology learning tool, and new NCLEX review questions to help you pass your course and thoroughly prepare for the psychiatric nursing section of the NCLEX. REVISED! Examining the Evidence boxes explain the reasoning behind nursing interventions and how research affects everyday practice. UNIQUE! Applying the Art sections in the clinical chapters provide examples of therapeutic and nontherapeutic communication techniques as well as realistic nurse-patient interaction scenarios. Chapter review questions reinforce essential content from the chapter. Critical thinking questions introduce clinical situations in psychiatric nursing. Nursing Interventions tables familiarize readers with interventions for a disorder that they will encounter in clinical practice. Key concepts and terms clarify essential terminology. Vignettes offer succinct, real-life glimpses into clinical practice by describing patients and their psychiatric disorders. Assessment Guidelines familiarize readers with methods of assessing patients. Potential Nursing Diagnosis tables give several possible nursing diagnoses for a particular disorder along with the associated signs and symptoms. DSM-5 diagnostic criteria identifies medical diagnostic criteria for psychiatric disorders for integration into the nursing plan of care. Important contributions from psychiatric mental health nursing pioneers are featured in the opening unit pages. Cultural Considerations sections reinforce the principles of culturally competent care. Key Points to Remember outline the main concepts of each chapter in an easy to comprehend and concise bulleted list. Appendices feature the DSM-5 Classifications and a list of the latest NANDA-I diagnoses for readers’ reference.

Interpersonal Skills and Health Professional Issues, third edition, prepares students for effective communication in a health professional role. The text provides the skills and strategies needed for health professionals to engage and better motivate patients. The text offers an ideal model for nonverbal communication and emphasizes how to read the “unspoken message”. Interpersonal Skills and Health Professional Issues is unique in its comprehensiveness, covering the communications and emotional experiences of the patient world and a framework for multicultural understanding. Case studies and exercises enhance the textbook experience, providing readers with a deeper understanding of how to reach patients and their families.