Information Refinement Technologies For Crisis Informatics

Marc-André Kaufhold explores user expectations and design implications for the utilization of new media in crisis management and response. He develops a novel framework for information refinement, which integrates the event, organisational, societal, and technological perspectives of crises. Therefore, he reviews the state of the art on crisis informatics and empirically examines the use, potentials and barriers of both social media and mobile apps. Based on these insights, he designs and evaluates ICT concepts and artifacts with the aim to overcome the issues of information overload and quality in large-scale crises, concluding with practical and theoretical implications for technology adaptation and design.

Mobilising helpers in the event of a flood or letting friends know that you are okay in the event of a terrorist attack – more and more people are using social media in emergency, crisis or disaster situations. Storms, floods, attacks or pandemics (esp. COVID-19) show that citizens use social media to inform themselves or to coordinate. This book presents qualitative and quantitative studies on the attitudes of emergency services and citizens in Europe towards social media in emergencies. Across the individual sub-studies, almost 10,000 people are surveyed including representative studies in the Netherlands, Germany, the UK and Italy. The work empirically shows that social media is increasingly important for emergency services, both for prevention and during crises; that private use of social media is a driving force in shaping opinions for organisational use; and that citizens have high expectations towards authorities, especially monitoring social media is expected, and sometimes responses within one hour. Depending on the risk culture, the data show further differences, e.g. whether the state (Germany) or the individual (Netherlands) is seen as primarily responsible for coping with the situation.

Information and Communication Technologies (ICTs) are important to human, national, and even international security. IT research, artifacts, and knowledge that can be applied in military and civilian contexts, used as part of weapon systems, or cause significant harm are referred to as dual-use. Advances in artificial intelligence (AI), robotics, cybersecurity, and open source intelligence (OSINT) raise questions about their dual-use risks. But how can dual-use of such disparate technologies be assessed? Case studies are still lacking on how to assess dual-use ICT and how to enable sensitive and responsible dual-use design. To address the research gap, this cumulative dissertation uses Technology Assessment (TA) as an epistemological framework to bring together approaches of Critical Security Studies (CSS) as well as Value Sensitive Design (VSD) from the field of Human-Computer Interaction (HCI). As a result, the dissertation systematizes the dual-use risks and scenarios of the selected ICTs and derives organizational and design implications.

Today, individuals and societies of the digital age are no longer constrained by conventional contexts, narratives, settings, and status; they are surrounded and guided by digital tools and applications leading to a digital revolution. That digital revolution changed the individual along with living styles and cultural and social relations among people. Moreover, these revolutionary changes and the increasing capabilities of smart devices have brought today's people a new kind of public sphere with questionable freedoms but also restraints in its digital dimensions. Now, it is possible to talk about the digital dimension and equivalence of all the concepts that are both individually and socially constructed in a new digital world. The Handbook of Research on Digital Citizenship and Management During Crises covers many different components engaged with digital world responsibilities. The authors assess the position, status, and reactions of the new citizen against future catastrophes. Covering topics such as epistemic divide, internet addiction, and new media technologies, this text serves as a cutting-edge resource for researchers, scholars, lawmakers, trainers, instructional designers, university libraries, professors, students, and academicians.

​This handbook is a comprehensive source of information, analysis and directions in disaster studies. It goes beyond the oft-explored issues of management and science related to the topic and explores policies, governance, law and decision-making combined with the processes of implementation and enforcement, all the while integrating the latest science and technology updates related to the topic, such as artificial intelligence and early warning systems. It brings together studies which relate to sociology, politics and institutional economics, which work under the impact of resource availability, issues of leadership and international laws. Disasters are trans-boundary and disaster studies are trans-disciplinary. It is this aspect which would form the fulcrum of contributions and present a new, refreshing and innovative design for the handbook. The transformatory pedagogy which started with the Hyogo Framework for action 2005-2015 and The Sendai Framework for Disaster Risk Reduction 2015-2030 outlines seven clear targets and four priorities for action to prevent new and reduce existing disaster risks. The four priority areas around which the book would revolve are (i) Understanding disaster risk; (ii) Strengthening disaster risk governance to manage disaster risk; (iii) Investing in disaster reduction for resilience and; (iv) Enhancing disaster preparedness for effective response, and to "Build Back Better" in recovery, rehabilitation and reconstruction.

This handbook covers current research in the science of cyber behavior. Written by international scholars from a wide range of disciplines, the chapters focus on four fundamental elements of cyber behavior: users, technologies, activities, and effects. It is the ideal overview of the field for researchers, scholars, and students alike.

Properly addressing a crisis requires more than just guesswork and a reaction; it requires a properly structured approach supported by good information. With the rapid evolution of information systems and information technology, including hardware, software, the internet, and communications capabilities, there are abundant opportunities to apply these technology capabilities and resources to support and improve responses to and management of crisis situations. Approaches to crisis response and management include the design, development, implementation, and application of systematic methodologies on how to respond, as well as how to apply information systems to enhance and extend responses to crises. Information Technology Applications for Crisis Response and Management provides a multi-disciplinary perspective on current and cutting-edge research exploring and extending our understanding of the use of information systems and information technology to support responses to crises of all kinds—accidental, intentional, and acts of nature. The chapters in this book focus on the design, development, implementation, use, and evaluation of information system technologies and methodologies to support crisis response and management, as well as technology management-related issues for crisis response and management. While highlighting technical, cognitive, organizational, and human-focused issues within the field, this book is ideal for policymakers, IT specialists, government officials, crisis response teams, managers, practitioners, researchers, academicians, and students interested in the use of information technology and information systems to support diverse types of crises.