Insights

The definitive introduction to the behavioral insights approach, which applies evidence about human behavior to practical problems. Our behavior is strongly influenced by factors that lie outside our conscious awareness, although we tend to underestimate the power of this “automatic” side of our behavior. As a result, governments make ineffective policies, businesses create bad products, and individuals make unrealistic plans. In contrast, the behavioral insights approach applies evidence about actual human behavior—rather than assumptions about it—to practical problems. This volume in the MIT Press Essential Knowledge series, written by two leading experts in the field, offers an accessible introduction to behavioral insights, describing core features, origins, and practical examples. These insights have opened up new ways of addressing some of the biggest challenges faced by societies, changing the way that governments, businesses, and nonprofits work in the process. This book shows how the approach is grounded in a concern with practical problems, the use of evidence about human behavior to address those problems, and experimentation to evaluate the impact of the solutions. It gives an overview of the approach's origins in psychology and behavioral economics, its early adoption by the UK's pioneering “nudge unit,” and its recent expansion into new areas. The book also provides examples from across different policy areas and guidance on how to run a behavioral insights project. Finally, the book outlines the limitations and ethical implications of the approach, and what the future holds for this fast-moving area.

As helpers, caregivers, and counsellors, there are times when we need support to be able to help the people we are working with. Hearing from others in similar roles is a key way of finding inspiration and guidance. This book offers practical strategies for supporting people of all ages who have a variety of issues, whether psychological (anxiety, trauma, depression), based on life circumstances (loss and grief, oppressive societal attitudes), or due to harmful ways of coping with these or other life stressors (self-injury, substance use, suicidality). Each chapter begins with an examination of a different psychological issue or situation. Case examples of both youth and adults are included for each topic to illustrate both the impact of the issue and the helping process. Authors share insights they have gained from research, counselling experiences, and the unique wisdom of the people they have encountered. This book is written not only for clinical counsellors, but also for the multitude of frontline helpers who work to support those seeking help and guidance. It is a resource for anyone who identifies as a care provider, including those in the social service, health, education, spiritual care, and social work roles.

Learn how to develop self-awareness and use it to become more fulfilled, confident, and successful. Most people feel like they know themselves pretty well. But what if you could know yourself just a little bit better—and with this small improvement, get a big payoff…not just in your career, but in your life? Research shows that self-awareness—knowing who we are and how others see us—is the foundation for high performance, smart choices, and lasting relationships. There’s just one problem: most people don’t see themselves quite as clearly as they could. Fortunately, reveals organizational psychologist Tasha Eurich, self-awareness is a surprisingly developable skill. Integrating hundreds of studies with her own research and work in the Fortune 500 world, she shows us what it really takes to better understand ourselves on the inside—and how to get others to tell us the honest truth about how we come across. Through stories of people who have made dramatic gains in self-awareness, she offers surprising secrets, techniques and strategies to help you do the same—and how to use this insight to be more fulfilled, confident, and successful in life and in work. In Insight, you'll learn: • The 7 types of self-knowledge that self-aware people possess. • The 2 biggest invisible roadblocks to self-awareness. • Why approaches like therapy and journaling don't always lead to true insight • How to stop your confidence-killing habits and learn to love who you are. • How to benefit from mindfulness without uttering a single mantra. • Why other people don’t tell you the truth about yourself—and how to find out what they really think. • How to deepen your insight into your passions, gifts, and the blind spots that could be holding you back. • How to hear critical feedback without losing your mojo. • Why the people with the most power can often be the least-self-aware, and how smart leaders avoid this trap. • The 3 building blocks for self-aware teams. • How to deal with delusional bosses, clients, and coworkers.

The Cambridge Advanced Learner's Dictionary is the ideal dictionary for advanced EFL/ESL learners. Easy to use and with a great CD-ROM - the perfect learner's dictionary for exam success. First published as the Cambridge International Dictionary of English, this new edition has been completely updated and redesigned. - References to over 170,000 words, phrases and examples explained in clear and natural English - All the important new words that have come into the language (e.g. dirty bomb, lairy, 9/11, clickable) - Over 200 'Common Learner Error' notes, based on the Cambridge Learner Corpus from Cambridge ESOL exams Plus, on the CD-ROM: - SMART thesaurus - lets you find all the words with the same meaning - QUICKfind - automatically looks up words while you are working on-screen - SUPERwrite - tools for advanced writing, giving help with grammar and collocation - Hear and practise all the words.

Esports Insights outlines the fundamental characteristics, features, and structures of the rapidly growing esports industry and acts as the perfect primer for readers without any prior knowledge of esports. Featuring international case studies in every chapter, this book showcases the contemporary nature of esports through illustrative, industry examples. By offering a concise and easy to understand introduction, it discusses the key components, stakeholders, and features of this commercially driven sector, which by its very nature is dynamic and highly complex. Exploring current regulatory and governance structures within esports, it unpacks the industry’s essential features by outlining the various genres, formats and stakeholders who are instrumental to the functioning of the esports industry. Adopting a critical but balanced analysis, the book discusses the social benefits of esports, outlining its potential as a tool for social inclusion and sport development, whilst acknowledging the potential impacts and risks of esports participation and spectatorship, related to health and wellbeing. Finally, Esports Insights also considers future developments and changes within esports, as the sector evolves and continues to professionalise. This book will be of interest to any student, researcher, or practitioner with an interest in sport business, sport and society, event studies, esports or video gaming, or the wider media industry.

Norman Sorensen has now gathered a selection of genial anecdotes, lively retellings of Biblical verses, and deep spiritual insights. The book is drawn from one man's extraordinary life experiences, spanning the decades from before World War II to the present. Here is the wisdom of a man who has lived through a century of tumult and change, where the only consistency is the one that counts: the overwhelming reach of God's love.Without diminshing their spritual message, Sorensen brings color and life to Biblical stories with vibrantly imagined details. We experience the sight of white seagulls soaring over the Sea of Galilee, the thunder of horses in the Moab army, the tumbling clouds of dust as crowds gather near Jesus. Sorensen's retelling of stories like those of Saul, of Nicodemus, of David and Goliath are faithful to the Bible to the finest detail, but written in contemporary vernacular. It's as if the people in the Bible are speaking directly to us today -- which, Sorensen is reminding us -- they are.

Looming environmental and social breaking points, like climate change and massive inequalities, are becoming increasingly apparent and large in scale. In this book, Gaya Herrington puts today’s key societal challenges in perspective. Her analysis, rooted in her research on a 50-year-old model of the world that forecasted the onset of global collapse right around the present time, brings some structure to what otherwise might feel like the overwhelming task of achieving genuine societal sustainability. Herrington's research, first published in 2020 in Yale‘s Journal of Industrial Ecology, went viral after it revealed empirical data tracked closely with the predictions of this world model, which was introduced in the 1972 best seller The Limits to Growth. Her book Five Insights for Avoiding Global Collapse contains an exclusive research update based on 2022 data and is written in a more personable and accessible style than the journal article. Herrington also elaborates more in this book on the many interlinkages between our economic, environmental, and social predicaments, and on what her findings indicate for future global developments. Herington lays out why “business as usual” is not a viable option for global society and identifies the root cause of this unsustainable path. Most importantly, her book teaches us what systemic changes humanity still has time to make to achieve a better tomorrow. A future in which society has transformed beyond the mere avoidance of collapse and is truly thriving. You can read more about the question if we are on the Verge of Global Collapse here.

This book examines the strategic principles that define the customer experience. Building on the recent findings in the domains of behavioral economics and social psychology, Customer Science discusses the customer experience from three different perspectives: what customers do—how they identify a problem, seek a solution, and interact with the offering; what they think and feel during this process—how they evaluate different market offerings; and what motivates their behavior—why they act the way they do. In this context, it examines all components of the customer experience—from activating a need to buying a company’s offerings, to becoming a loyal customer and advocate for the company. The different stages of customer interaction with the company and its offerings are presented in the form of a customer experience map, which functions as the organizing principle for this book. The customer experience map is the blueprint for understanding the different stages of the customer experience and facilitating managerial decision making at each stage. The customer experience map is also the foundation of the customer experience canvas, a practical tool to identify the key questions managers should ask as they strive to create impactful customer experiences.