Into The Never

Ushering in a new era of confessional music that spoke openly about experiences of trauma, depression, and self-loathing, Nine Inch Nails' seminal album, The Downward Spiral, changed popular music forever—bringing transgressive themes of heresy, S&M, and body horror to the masses and taking music technology to its limits. Released in 1994, the album resonated across a generation, combining elements of metal, industrial, synth-pop, and ambient electronica, and going on to sell over four million copies. Now, Into the Never explores the creation and cultural impact of The Downward Spiral, one of the most influential and artistically significant albums of the twentieth century. Inspired by David Bowie's Low and Pink Floyd's The Wall, the album recounts one man's disintegration as he descends into nihilism and nothingness. Blurring the lines between autobiography and concept album, creation and decay, it is also the story of Trent Reznor (who is Nine Inch Nails) as he pushed himself to the edge of the abyss, trapped in a cycle of addiction and self-destruction. The Downward Spiral also presents a reflection of America and a wider culture of violence, connecting the Columbine High School shooting, the infamous Manson family murders, and the aftermath of Vietnam and the Gulf War. Featuring new interviews with collaborators and artists inspired by the album, Into the Never sets The Downward Spiral in the context of music of the era and brings the story up to date, from Reznor's recovery to his reinvention as an Oscar-winning soundtrack artist.

First published in paperback in 2008. Reprinted 2009, 2013.

"After a long sojourn in China, Brian Johnston arrived in Cairns to join his sister on a campervan trip across the 'top end'. Into the Never-Neveris a beautifully written and often hilarious account of their adventures in the remote outback and on to the coast and the cities, in search of the Australia they knew only from tourist brochures and soap operas. The book is suffused with Johnston's growing affection for the country and its people. It is also shadowed by an acute awareness of Australia s underlying cultural tensions. From warts-and-all accounts of casual racism in the outback to unabashed delight in Sydney s Mardi Gras, Into the Never-Neverpresents Australia s burgeoning cultural diversity in microcosm.In his second traveller's tale, Brian Johnston's dry wit and wonderful descriptive powers are once again in evidence. Whether bogged on a beach in Broome, sightseeing in Canberra with a Laotian friend, or speaking with the traditional owners on a cliff-top in Kakadu, he never loses his keen sense of the absurd and his sensitivity to the nuances of everyday encounters."

In Never in Your Wildest Dreams, Natalie Ledwell takes you on the journey of Katherine Murray, who moves from extreme debt, depression, and despair to superstar award-winning screenwriter status in record time. Ledwell’s book reveals the exact steps, inspired by her own quest for success, to achieving any goal you set or have never even dreamed of yet. This unique Interactive System not only tells a captivating, awe-inspiring story, but also provides everything readers need to transform their own dreams into reality. Included in the book is a backstage pass to each chapter with videos from Ledwell herself. Between the spellbinding story, the life-altering secrets to success, and the immediate impact it will have on their lives, readers will quickly find themselves inspired by Ledwell’s words as they turn to this book as a life resource again and again. From a life of money problems, relationship struggles, and the desperate yearning for happiness that anyone can relate to, Ledwell tells the story of one woman’s path to success. There is no luck involved. It doesn’t have to happen to just a few. Astonishing success can happen to anyone if they just follow these secrets and insights.

"Lainey finally gets a pet--a goldfish! But when the fish escapes in Never Land, the girls go on an adventure to find him and bring him home"--

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

From the Edgar Award-winning author of If I Die Tonight Reminiscent of the bestsellers of Laura Lippman and Harlan Coben—with a Serial-esque podcast twist—an absorbing, addictive tale of psychological suspense from the author of the highly acclaimed and Edgar Award-nominated What Remains of Me and the USA Today bestselling and Shamus Award-winning Brenna Spector series. For thirteen days in 1976, teenage murderers April Cooper and Gabriel LeRoy terrorized Southern California's Inland Empire, killing a dozen victims before perishing themselves in a fire... or did they? More than 40 years later, twentysomething podcast producer Quentin Garrison blames his troubled upbringing on the murders. And after a shocking message from a source, he has reason to believe April Cooper may still be alive. Meanwhile, New York City film columnist Robin Diamond is coping with rising doubts about her husband and terrifying threats from internet trolls. But that's nothing compared to the outrageous phone call she gets from Quentin... and a brutal home invasion that makes her question everything she ever believed in. Is Robin's beloved mother a mass murderer? Is there anyone she can trust? Told through the eyes of those destroyed by the Inland Empire Killings—including Robin, Quentin, and a fifteen-year-old April Cooper—Never Look Back asks the question: How well do we really know our parents, our partners—and ourselves?

'This honest, engaging memoir shares such gems . . . the perfect read for anyone who dreams big' The Times and Sunday Times, Books of the Year The powerful, urgent memoir and manifesto on never giving up from Booker prize-winning trailblazer, Bernardine Evaristo In 2019, Bernardine Evaristo became the first black woman to win the Booker Prize since its inception fifty years earlier - a revolutionary landmark for Britain. Her journey was a long one, but she made it, and she made history. Manifesto is her intimate and fearless account of how she did it. From a childhood steeped in racism from neighbours, priests and even some white members of her own family, to discovering the arts through her local youth theatre; from stuffing her belongings into bin bags, always on the move between temporary homes, to exploring many romantic partners both toxic and loving, male and female, and eventually finding her soulmate; from setting up Britain's first theatre company for Black women in the eighties to growing into the trailblazing writer, theatre-maker, teacher, mentor and activist we see today - Bernardine charts her rebellion against the mainstream and her life-long commitment to community and creativity. And, through the prism of her extraordinary experiences, she offers vital insights into the nature of race, class, feminism, sexuality and ageing in modern Britain. Bernardine Evaristo's life story is a manifesto for courage, integrity, optimism, resourcefulness and tenacity. It's a manifesto for anyone who has ever stood on the margins, and anyone who wants to make their mark on history. It's a manifesto for being unstoppable. 'Raw and emotive . . . a powerful account of how Evaristo got to the top of her game - it's moving, but there's also much humour and joy' Independent 'Bernardine Evaristo is one of those writers who should be read by everyone, everywhere' Elif Shafak 'Bernardine Evaristo is one of Britain's best writers, an iconic and unique voice, filled with warmth, subtlety and humanity. Exceptional' Nikesh Shukla