It Is Not About Us

A guide to improving the client experience with the mental health and addiction system across Canada. The book provides practical actions that can be used by both mental health advocates and health administrators to create a system that puts client needs first.

From the author of The Road to Winter trilogy comes an empowering standalone novel about the courage and consequences of taking climate action in a small coastal community.

Sheltering Mercy helps us rediscover the rich treasures of the Psalms--through free-verse prayer renderings of their poems and hymns--as a guide to personal devotion and meditation. The church has always used the Psalms as part of its prayer life, and they have inspired countless other prayers. This book contains 75 prayers drawn from Psalms 1-75, providing lyrical sketches of what authors Ryan Smith and Dan Wilt have seen, heard, and felt while sojourning in the Psalms. While each prayer corresponds to a particular psalm and touches on its themes and ideas, it is not a new translation of the Psalms or an attempt to modernize or contextualize their content or language. Rather, the prayers are responses to the Psalms written in harmony with Scripture. These prayers help us quiet our hearts before God and welcome us into a safe place amid the storms of life. This artful, poetic, and classic devotional book features compelling custom illustrations and beautiful hardcover binding, offering a fresh way to reflect on and pray the Psalms.

John H. Walton is a significant voice in Old Testament studies, who has influenced many scholars in this field as well as others. This volume is an acknowledgment from his students of Walton's role as a teacher, scholar, and mentor. Each essay is offered by scholars (and former students) working in a range of fields--from Old and New Testament studies to archaeology and theology. They are offered as a testimony and tribute to Walton's prolific career."

New York Times bestseller What is Jesus worth to you? It's easy for American Christians to forget how Jesus said his followers would actually live, what their new lifestyle would actually look like. They would, he said, leave behind security, money, convenience, even family for him. They would abandon everything for the gospel. They would take up their crosses daily... But who do you know who lives like that? Do you? In Radical, David Platt challenges you to consider with an open heart how we have manipulated the gospel to fit our cultural preferences. He shows what Jesus actually said about being his disciple--then invites you to believe and obey what you have heard. And he tells the dramatic story of what is happening as a "successful" suburban church decides to get serious about the gospel according to Jesus. Finally, he urges you to join in The Radical Experiment -- a one-year journey in authentic discipleship that will transform how you live in a world that desperately needs the Good News Jesus came to bring.

A fun, practical guide that reveals the essentials of good fiction and memoir writing by exposing the most common mistakes literary writers make. All great works of fiction and memoir are unique-but most bad novels, stories, and memoirs have a lot in common. From clunky dialogue to poorly sketchedout characters, sagging pacing to exaggerated prose, these beginners' mistakes drive any agent or editor to their stock rejection letter, telling the aspiring writer "Thanks, but this isn't for us," and leaving many to wonder what exactly it is that they're doing wrong. Veteran writing coach, developmental editor, and writing instructor Jessica Page Morrell will fill in the gaps in every rejection letter you've ever received. In Thanks, But This Isn't for Us, Morrell uses her years of experience to isolate the specific errors beginners make, including the pitfalls of unrealistic dialogue, failing to "show, not tell," and over-the-top plot twists. These are just a few of the problems that keep writers from breaking through with their work. Sympathetic and humane, but pulling no punches, Thanks, But This Isn't for Us shows writers precisely where they've gone wrong and how to get on the right track. In sixteen to-the-point chapters, with checklists, exercises, takeaway tips, and a glossary, Morrell helps readers transcend these mistakes so that they don't have to learn the hard way: with another rejection letter.

Since a deadly virus and the violence that followed wiped out his parents and most of his community, Finn has lived alone on the rugged coast with only his loyal dog Rowdy for company. He has stayed alive for two winters—hunting and fishing and trading food, and keeping out of sight of the Wilders, an armed and dangerous gang that controls the north, led by a ruthless man named Ramage. But Finn’s isolation is shattered when a girl runs onto the beach. Rose is a Siley—an asylum seeker—and she has escaped from Ramage, who had enslaved her and her younger sister, Kas. Rose is desperate, sick, and needs Finn’s help. Kas is still missing somewhere out in the bush. And Ramage wants the girls back—at any cost. ‘Tense and atmospheric...Mark Smith’s debut is assured, gripping and leaves you wanting more.’ Best Books for Younger Readers 2016, Sydney Morning Herald ‘It’s easy to see why Mark Smith’s dystopian thriller has been compared with John Marsden’s Tomorrow When the War Began. I barely came up for breath as the pages flew. So strap yourself in for a high action ride.’ Kids Book Review ‘A riveting story of survival that questions the prices of freedom and safety as well as the value of an individual life...A breakout new series full of romance, danger, and a surprisingly engaging world.’ STARRED Review, Kirkus Reviews ‘A solid debut.’ Publishers Weekly ‘It’s been suggested more than once that dystopian fiction has had its day...but The Road to Winter is a welcome sign that there’s still life in the genre.’ Armadillo

Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime's work into 50 Steps for true customer excellence. Packed with examples, anecdotes, and quotes from top retailers and businesses around the world, the book will entertain as it will instruct. Butler's knowledge and expertise in this area is well-known. At the end for him, it boils down to one guiding principle: It's Not About Us, It's All About Them! Commerce is going through a period of rapid and fundamental change. To thrive, organisations must find an emotional edge. They must look to be chosen. They must be customer-obsessed. Above all, they must care... This book will show them how