Itq Level 2 It Trouble Shooting For Users Using Windows Xp

Deals with an optional unit of ITQ Level 2, which teaches the skills required to deal with common errors that users may experience using IT. This unit helps students to become aware of problems to do with compatibility, and how to develop experience that will allow them to correct common errors and problems.

A complete programme of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

Windows Troubleshooting in easy steps covers the latest software (including Windows XP) and hardware releases and is an essential guide for anyone who wants to understand why a computer is malfunctioning and how to get it going again, quickly and easily.

Troubleshooting Microsoft Windows XP provides fast answers to problems that can arise when using the Windows XP Home or Windows XP Professional operating system. The book addresses common issues with the new user interface, the taskbar and toolbars, printing, faxes, games, and dial-up connections. Each section features a diagnostic chart with clear, step-by-step solutions to try right away, plus alternate solutions to try if the problem is more complex. Screen images illustrate what users see on their computer as they work through the steps.