Key Element Guide Continual Service Improvement
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Key Element Guide ITIL Continual Service Improvement
Author | : Vernon Lloyd,Great Britain: Cabinet Office |
Publsiher | : TSO |
Total Pages | : 0 |
Release | : 2012-07 |
Genre | : Computer industry |
ISBN | : 0113313640 |
Download Key Element Guide ITIL Continual Service Improvement Book in PDF, Epub and Kindle
The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement
Key Element Guide ITIL Continual Service Improvement
Author | : Vernon Lloyd |
Publsiher | : Unknown |
Total Pages | : 102 |
Release | : 2012 |
Genre | : Computer networks |
ISBN | : 0113315198 |
Download Key Element Guide ITIL Continual Service Improvement Book in PDF, Epub and Kindle
The 'Key Element Guide ITIL Continual Service Improvement' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.
Key Element Guide Continual Service Improvement
Author | : OGC - Office of Government Commerce |
Publsiher | : Unknown |
Total Pages | : 80 |
Release | : 2007-11 |
Genre | : Business & Economics |
ISBN | : 0113310749 |
Download Key Element Guide Continual Service Improvement Book in PDF, Epub and Kindle
The Continual Service Improvement Pocketbook is a handy reference guide to the core Continual Service Improvements publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Continual Service Improvement.
Passing Your ITIL Intermediate Exams
Author | : Shirley Lacy,Office of Government Commerce,Candace Tarin |
Publsiher | : The Stationery Office |
Total Pages | : 328 |
Release | : 2010 |
Genre | : Business & Economics |
ISBN | : 0113310994 |
Download Passing Your ITIL Intermediate Exams Book in PDF, Epub and Kindle
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Key Element Guide
Author | : Anonim |
Publsiher | : TSO |
Total Pages | : 80 |
Release | : 2008 |
Genre | : Computer networks |
ISBN | : 0113311222 |
Download Key Element Guide Book in PDF, Epub and Kindle
This publication is intended to provide a synopsis of the basic concepts and practice elements of Continual service improvement (CSI), which forms part of the core ITIL service management practices. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
The ITSM Process Design Guide
Author | : Donna Knapp |
Publsiher | : J. Ross Publishing |
Total Pages | : 257 |
Release | : 2010-08-15 |
Genre | : Business & Economics |
ISBN | : 9781604270495 |
Download The ITSM Process Design Guide Book in PDF, Epub and Kindle
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Key element guide service transition pack of 10 copies
Author | : OGC - Office of Government Commerce |
Publsiher | : Unknown |
Total Pages | : 135 |
Release | : 2008-01-31 |
Genre | : Business & Economics |
ISBN | : 0113310722 |
Download Key element guide service transition pack of 10 copies Book in PDF, Epub and Kindle
The Service Transition Pocketbook is a handy reference guide to the core Service Transition publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Transition
Service offerings and agreements ITIL V3 intermediate capability handbook
Author | : Alison Cartlidge,Stationery Office,itSMF UK,Janaki Chakravarthy |
Publsiher | : The Stationery Office |
Total Pages | : 148 |
Release | : 2010-11-08 |
Genre | : Business & Economics |
ISBN | : 0113312709 |
Download Service offerings and agreements ITIL V3 intermediate capability handbook Book in PDF, Epub and Kindle
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.