Managing At The Leading Edge Navigating And Piloting Business Strategy At Critical Moments

We live in an exciting time. Technology, globalization and demographic shifts provide new potential for personal and business success. Yet, research tells that only 30% of our attempts to implement change succeed amid the turbulence we encounter both within and outside today’s organizations. We need new ways of thinking and doing if we are to turn potential into performance. Managing at the Leading Edge provides a new evidence-based roadmap for leadership success in a dynamic context. Managing at the Leading Edge highlights lessons from the navigation and piloting practices used in high performing sailing. In the contemporary “white water” business environment, as at sea, achieving goals requires choosing a destination amidst uncertainty, adjusting to continually shifting conditions, converting the push and pull of environmental forces into momentum and using different skills at different times to negotiate hazards and achieve success. Easy-to-grasp and recall, this book proposes a framework of leadership with a dual focus on navigating and piloting. This framework is supported by new evidence-based insights about personal and organizational high performance. Systematic comparisons of high performing leaders and organizations with leaders and organizations that have not yet achieved this distinction illustrate how the principles of navigation and piloting apply. This research featured surveys of over 1,000 senior and mid-level leaders, the results of over a 100 interviews and the author’s extensive consultation experience with a host of leaders and organizations. Through case studies, discussion of relevant research, practical tools and templates, Managing at the Leading Edge will help you learn: • The critical tasks of leader navigating and piloting that lead to successful business change • Leadership skills through which the critical tasks of navigating and piloting are successfully executed including accountability, influence, problem solving agility and engagement • Strategies and tactics for managing points along a strategic initiative’s leading edge through with resistance to change is converted into momentum and progress • The critical hand-offs between the navigating and piloting functions and these functions drive change at the leading edge as synchronized system of high performance leadership • Leadership practices that create organizational high performance Armed with leadership capabilities of high performance navigating and piloting you will be able to recognize and act on opportunities for enhanced leadership impact and achieve results that matter for you, your peers and your organization.

This book bridges the gap between knowledge management and technology. It embraces the complete lifecycle of knowledge, information, and data from how knowledge flows through an organization to how end users want to handle it and experience it. Whether your intent is to design and implement a single technology or a complete collection of KM systems, this book provides the foundations necessary for success. It will help you understand your organization’s needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and finally build a system that your users will embrace and which will realize meaningful business value for your organization. The book is the culmination of the authors’ collective careers, a combined sixty years of experience doing exactly what is detailed in this book. Their guidance has been honed by their own successes and failures as well as many others they have researched in order to provide a comprehensive study on KM transformations and the technologies that help to enable them. They have successfully applied this knowledge as the founders and leaders of the world’s largest dedicated knowledge management consultancy, which runs these projects for many of the world’s most complex organizations. They are writing as practitioners directly to other practitioners with the intent to enable them to apply and benefit from their knowledge and experience. “Compelling reading for KM practitioners looking to ensure their technology decisions support their business and organizational objectives.” - Margot Brown, Director of Knowledge Management, World Bank Group "We are two years into our KM Transformation and if I’d had this book beforehand, it would have made the journey smoother and faster! This is a great playbook for how to plan, organize, and execute a KM transformation." - Stephanie Hill, Senior Director, Global Customer Services, PayPal

In a global survey by the Katzenbach Center, 80 percent of respondents believed that their organization must evolve to succeed. But a full quarter of them reported that a change effort at their organization had resulted in no visible results. Why? The fate of any change effort depends on whether and how leaders engage their culture: the self-sustaining patterns of behaving, feeling, thinking, and believing that determine how things are done in an organization. Culture is implicit rather than explicit, emotional rather than rational—that's what makes it so hard to work with, but that's also what makes it so powerful. For the first time, this book lays out the Katzenbach Center's proven methodology for identifying your culture's three most critical elements: traits, characteristics that are at the heart of people's emotional connection to what they do; keystone behaviors, actions that would lead your company to succeed if they were replicated at a greater scale; and authentic informal leaders, people who have a high degree of “emotional intuition” or social connectedness. By leveraging these critical few elements, you can tap into a source of catalytic change within your organization. People will make an emotional, not just a rational, commitment to new initiatives. You will elicit enthusiasm and creativity and build the kind of powerful company that people recognize for its innate value and effectiveness.

"This book is based on the premise that it is difficult, if not impossible, to manage a modern business or public organization without at least some knowledge of the planning, use, control and benefits of information technology"--Provided by publisher.

In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.

"A clear path to creating an organizational culture where leaders are the constant source of energy that feeds a competitive advantage."---Matt Holt, Vice President Human Resources, Dot Foods, Inc. --

Technology advances are making tech more . . . human. This changes everything you thought you knew about innovation and strategy. In their groundbreaking book, Human + Machine, Accenture technology leaders Paul R. Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their processes and their bottom lines. Now, as new AI powered technologies like the metaverse, natural language processing, and digital twins begin to rapidly impact both life and work, those companies and other pioneers across industries are tipping the balance even more strikingly toward the human side with technology-led strategy that is reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift, fast-forwarded by the pandemic, toward more human—and more humane—technology. Artificial intelligence is becoming less artificial and more intelligent. Instead of data-hungry approaches to AI, innovators are pursuing data-efficient approaches that enable machines to learn as humans do. Instead of replacing workers with machines, they're unleashing human expertise to create human-centered AI. In place of lumbering legacy IT systems, they're building cloud-first IT architectures able to continuously adapt to a world of billions of connected devices. And they're pursuing strategies that will take their place alongside classic, winning business formulas like disruptive innovation. These against-the-grain approaches to the basic building blocks of business—Intelligence, Data, Expertise, Architecture, and Strategy (IDEAS)—are transforming competition. Industrial giants and startups alike are drawing on this radically human IDEAS framework to create new business models, optimize post-pandemic approaches to work and talent, rebuild trust with their stakeholders, and show the way toward a sustainable future. With compelling insights and fresh examples from a variety of industries, Radically Human will forever change the way you think about, practice, and win with innovation.