Managing Strategic Enterprise Systems And E Government Initiatives In Asia A Casebook

This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing enterprise systems ande-government initiatives in organizations and government agencies fromAsia-Pacific countries such as Australia, India, Singapore, and SouthKorea

This book presents a socio-technical view of strategic information systems issues such as enterprise systems implementation and management, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studies documenting experiences of utilizing enterprise systems and e-government initiatives in organizations and government agencies from Asia-Pacific countries such as Australia, India, Singapore, and South Korea.The book provides regional (Asia-Pacific) coverage highlighting empirical case studies — involving both private and public organizations — of strategic information systems practices covering both the developed and developing economies. These in-depth, well-written case materials will be helpful to organizations and government agencies planning to implement enterprise systems and e-government initiatives. These cases can also be beneficial to classroom teaching and discussions.

Managing Organizational Complexities with Digital Enablement in China aims to provide insights into the use of information technologies in organizations and government agencies in China. Edited by Shan-Ling Pan with contributions from academics across the world, this casebook contains 17 case studies which document experiences of utilizing enterprise systems and e-government initiatives in organizations and government agencies from China. These case studies feature companies such as Alibaba, Haier, COFCO, JD.com, and Tencent, among many others. These in-depth, well-written case materials will be helpful to students and readers with an interest in China studies and other related fields. They will also be useful to organizations and government agencies that plan to implement enterprise systems and e-government initiatives in the years ahead. Contents:Alibaba.com (Barney Tan)Haier (1) (Miao Cui)Haier (2) (Zheng Wang and Taohua Ouyang)China Mobile (Barney Tan and Carmen Mei Ling Leong)Beijing Capital International Airport Terminal 3 (Jenson Goh and Mei-Yun Zuo)Neusoft & SAP China (Derek Wenyu Du)Shanghai Tobacco (Barney Tan)China's E-Government (Adela Chen and Wayne Huang)Damai (Carmen Mei Ling Leong)Chang Chun Petrochemicals (Barney Tan and Tzu-Chuan Chou)360buy.com (Renamed JD.com in 2013) (Peiying Huang)UFIDA (Mao Mao)Tencent (Derek Wenyu Du)Wanhua Chemical Group (Elaine Jing Chen)Beijing Esky Technology (Taohua Ouyang, Hui Wang and Miao Cui)Zhejiang Cancer Hospital (ZCH) (Say Yen Teoh and Xi Chen)COFCO Group (Mao Mao) Readership: Business and Management undergraduates, researchers and practitioners who are interested in learning more about information technological and organizational complexities in China. Key Features:There are no other casebooks available that contain specialized information technology cases by writers which are based out of ChinaThe cases are succinct and accessibleIt is a good complement to China Studies students or researchers who are keen to learn about IT and organizational complexities in ChinaKeywords:China;Information Technologies;Organizational Complexities;Enterprise Systems;Alibaba;Haier;Haier Group;China Mobile;Beijing Capital International Airport Terminal 3;Neusoft and SAP China;Shanghai Tobacco;China's E-Government;Damai;Chang Chun Petrochemicals;JD.com;UFID;Tencent;Wanhua Chemical Group;Beijing Esky;Zhejiang Cancer Hospital;COFCO Group;Cases Studies;Information Management;Innovation Management;Knowledge Management

Focusing on issues in the management and governance of IT innovation, this book links concepts and theories of academic learning to actual real-life scenarios from the successful experiences of public and private sector organisations in Singapore. While there is little disagreement that innovation is the fundamental source of value creation and competitive advantage, investment in IT to support and foster innovation by no means guarantees success. There are various issues to be considered, such as the question of processes and structures that need to be in place in order to maximise value, how to leverage IT innovation to formulate constantly evolving strategies so as to seize emergent opportunities, and how to overcome challenges faced in implementation, amongst others. Suitable as a complement to main texts for academic courses on accounting information systems and management information systems, as well as a guide for business professionals in this field, the book provides a concise introduction on the subject through the use of case studies and teaching notes, affording a broad perspective on the most important issues. Contents:The Evolution of Singapore's Infocomm Plans: Singapore's E-Government Journey from 1980 to 2007 (Barney Tan, Pan Shan Ling and Virginia Cha)Singapore E-Government Initiatives: Engaging Users (Calvin Chan and Pan Shan Ling)Developing a Customer-Centric, Inclusive E-Government: Lessons from the Central Provident Fund Board of Singapore (Barney Tan, Pan Shan Ling and Virginia Cha)Constructing a Platform for Information Technology Value Co-Creation: Lessons from the Alliance for Corporate Excellence Programme (ACE) of Singapore's Ministry of Finance (Barney Tan)Accounting and Corporate Regulatory Authority's BizFile System (Calvin Chan)Achieving and Enhancing E-Government Integration: Lessons from the Land Data Hub Project of the Singapore Land Authority (Barney Tan and Pan Shan Ling)NS Portal: Transforming the Public Services of the Ministry of Defence of Singapore (Barney Tan)Capability Deployment in Crisis Response to Asian Tsunami Disaster (Gary Pan)Facilitating Feature-Function Stakeholder Fit in Enterprise System Implementation: Lessons from Republic Polytechnic (S Sathish)LTA's ONE.MOTORING Portal (Calvin Chan and Mahdieh Taher)IT Implementation: Lessons from Grand Mercure Roxy Hotel (Sitoh Mun Kiat and Pan Shan Ling)IT in Supply Chain Management: Batamindo Shipping & Warehouse Pte Ltd (Leong Mei Ling and Pan Shan Ling)Healthway Medical Group's Clinical Management System (Anand Ramchand and Leong Mei Ling) Readership: Final year undergraduate and graduate students in accountancy, information systems, business administration; IT consultants, business managers and information systems managers. Keywords:Governance;IT Innovation;Singapore;Case StudyKey Features:Case studies of successes in using IT for innovation by private and public sector organisations in SingaporeAccessible for students and trade professionals, unlike most books on the topic which focus on e-gov or are pitched at research level

Based on the success of the World Scientific publication “Governing and Managing Knowledge” edited by Thomas Menkhoff, Hans-Dieter Evers and Chay Yue Wah in 2005, this unique volume presents 16 new theoretical-practical papers on the strategic aspects of developing knowledge-based economies with case studies from South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines and Uzbekistan. A key question which the book seeks to answer is what Asian policy-makers and leaders in government, economy and society can do to further enhance learning and capability formation so as to foster sustainable development in an increasingly globalized world. It addresses the politico-cultural and socio-economic challenges of effectively managing both knowledge resources and coping with the great digital divide created by globalization, continuous technology innovations and rapid external change. A key objective of the publication is to enable latecomers in the knowledge race to understand some of the critical success factors of sustainable knowledge-based development and what it takes to build a resilient knowledge-based economy. Contents:Introduction: Strategic Aspects of Developing Asia' Knowledge-Based Economies (T Menkhoff, H-D Evers, Y W Chay & E F Pang)Conceptualizing and Strategizing Knowledge as an Engine for Growth:Knowledge Hubs and Knowledge Clusters: A Knowledge Architecture for Development (H-D Evers, S Gerke & T Menkhoff)Using Knowledge as an Engine of Growth: The Case of South Korea (D H C Chen)'Knowledge Society' as Academic Concept and Stage of Development: A Conceptual and Historical Review (A-K Hornidge)Measuring Spatial Density: Knowledge Clusters in Malaysia (H-D Evers, P Nienkemper & B Schraven)The Moment of Truth for Science: The Consequences of the 'Knowledge Society' for Society and Science (P Weingart)The Conflicting “Norms” of Science in the Institutionalization of Scientific Knowledge (K G Huang)Governing and Managing Knowledge as a Strategic Development Resource: Asian Experiences:Korea's Public Research System as a National Knowledge Infrastructure (K-R Lee)Practicing Knowledge Management: Thailand's Experience (S Pasong)Emerging Epistemic Landscapes: Knowledge Clusters in Ho Chi Minh City and the Mekong Delta (H-D Evers & T Bauer)Knowledge Sharing in the Indonesian Context: Institut Teknologi Bandung (ITB) as Potential Knowledge Hub to Create Value from Academia, Business and Government Linkages (J H Tjakraatmadja, A Wicaksono & L Martini)Achieving Knowledge Economy Status Through Good Knowledge Governance: The Singapore KBE Story Revisited (T Menkhoff, H-D Evers, Y W Chay & S Gerke)Knowledge for Poverty Alleviation: A Framework for Developing Intangible Assects of Low-Income Communities (S D Talisayon & J P Suministrado)Knowledge Loss: Managing Local Knowledge in Rural Uzbekistan (H-D Evers & C Wall)Local Knowledge as a Strategic Resource: Fisheries in the Seasonal Floodplains of the Mekong Delta, Vietnam (S Gerke & J Ehlert)Integrating Natural and Social Sciences: Developing a Water Information System for the Mekong Delta (T Menkhoff, S Gerke & H-D Evers)Implementing Knowledge Management in a Geographically Dispersed Organization: The Case of an NGO (P Luthra & S L Pan) Readership: Graduate students, researchers, knowledge-based development and knowledge management (KM) practitioners in public policy, governance and business. Keywords:Knowledge for Development (K4D);Knowledge Management (KM);Knowledge Economy;Public Policy;Local Knowledge;Asia (South Korea, Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines, Uzbekistan)Key Features:Examines how concepts such as value creating knowledge architectures can be applied to the requirements of both developing countries and emerging markets in AsiaProvides lessons learned from Asia's successful knowledge-based economies such as South Korea and Singapore as well as insights how countries such as Malaysia, Thailand, Philippines, Indonesia, Vietnam and Uzbekistan attempt to strategize on knowledge for developmentSuitable for policy-makers, leaders in development and business as well as graduate students who want to enhance their knowledge for development capabilities aimed at leveraging on knowledge as factor of production in an era of accelerated innovation and profound knowledge traps

The emergence of e-government allows for effective governance, increased transparency, better management, and efficient services through the use of the internet and information and communication technologies. Therefore, world governments are mobilizing large amounts of resources in order to implement and promote the use of e-government. Developing E-Government Projects: Frameworks and Methodologies presents frameworks and methodologies for strategies towards the design, implementation, and adoption of e-government projects. By providing best practices in the successful adoption of e-government, this book is essential for policy makers, practitioners, researchers, and students interested in the approaches utilized for the successful implementation of e-government projects.

Focusing on issues in the management and governance of IT innovation, this book links concepts and theories of academic learning to actual real-life scenarios from the successful experiences of public and private sector organisations in Singapore. While there is little disagreement that innovation is the fundamental source of value creation and competitive advantage, investment in IT to support and foster innovation by no means guarantees success. There are various issues to be considered, such as the question of processes and structures that need to be in place in order to maximise value, how to leverage IT innovation to formulate constantly evolving strategies so as to seize emergent opportunities, and how to overcome challenges faced in implementation, amongst others. Suitable as a complement to main texts for academic courses on accounting information systems and management information systems, as well as a guide for business professionals in this field, the book provides a concise introduction on the subject through the use of case studies and teaching notes, affording a broad perspective on the most important issues.