Modern Hotel Operations Management

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.

Hotel Operations Management, second edition, describes in great detail exactly what a general manager of a full-service hotel must know to be successful. Completely revised and expanded, its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.

This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.

This book is designed to assist the university students, hotel managers and employees in the hospitality industry, especially in the hotel business. It covers the development and the current status of the hospitality industry, concentrating on the hotels and other means of accomodation. Special attention is paid to the hotel classification and management of personnel.