Oops I Became A Manager

Imagine a hospital where your team wants to come to work. They laugh and love their job. Sounds like a fairy tale, right? Well, it doesn't have to be. Complete with step-by-step instructions of how to reshape your team and change your culture, "Oops, I Became a Manager," is a must-read if you want to develop happy, cohesive teams. Oops, I Became a Manager is focused on best practices for coaching veterinary teams to be successful. It is a thorough reference packed with humorous real-life stories and practical information that can be applied to every veterinary hospital. Amy Newfield, MS, CVT, VTS (ECC) is a leader in the veterinary industry, a well-respected international lecturer, and author. After Amy "oops, became a manager," she recognized a gap in the veterinary industry. No matter how many conferences, workshops, books, or podcasts Amy reviewed she struggled to find references that were specific to leading veterinary teams. Drawing on over 20 years of experience in the veterinary profession and a master's degree in leadership, Amy wrote Oops, I Became a Manager to fill that gap. Oops, I Became a Manager focuses on helping veterinary hospital managers, supervisors, and leaders coach their teams more effectively. If you are new to a leadership role or have been in one for some time, this book will help you to: Determine how to structure your hospital Find the right people for manager/supervisor roles Create a healthy workplace environment Develop a solid new employee orientation program Reduce gossip and create positivity Reshape the "it's just a job" mindset to "this is my career and team" Learn to delegate and set boundaries If you're a new front office supervisor, veterinary technician or nurse manager, medical director, or practice manager you discover how to turn that toxic team into a unicorn team.

UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.

LEADERSHIP IN VETERINARY MEDICINE Leadership in Veterinary Medicine provides both theoretical and practical information for veterinary professionals who are contemplating leadership or currently facing day-to-day leadership challenges. This much-needed book introduces and explores key leadership concepts in the veterinary context whilst encouraging self-reflection through real-world scenarios. Each chapter outlines a particular leadership concept or issue and includes a topic summary, discussion questions, full references and further reading suggestions. This thought-provoking text: Explores the principal areas of leadership for both veterinary professionals and for those leading veterinary professionals Discusses various leadership styles, competencies, behaviours and perspectives Addresses topics such as leadership assessment, organisational dynamics, interpersonal communication, remote and virtual leadership, and collaboration skills Assists readers in developing strategy, leading change, creating effective teams and improving staff engagement Includes practical cases and examples highlighting challenges in veterinary leadership Leadership in Veterinary Medicine is a must-read for all veterinary professionals in leadership posts, for those aspiring to be leaders and for instructors in veterinary schools and veterinary nursing training organisations.

"Are you struggling with a negative team? Overwhelmed with where to start making changes? Never fear! This book is packed full of step-by-step instructions to reshape your team and change your culture. “Oops, My Team is Toxic,” is a must-read if you want to turn that toxic team to a happier, healthier one! This veterinary hospital management book focuses on best practices for coaching teams, reshaping culture and reducing toxicity. It is a thorough reference packed with humorous real-life stories and practical information that can be applied to every veterinary hospital. The information, techniques on reshaping cultures, and methods on creating happier teams can be applied to any industry. Oops, My Team is Toxic focuses on helping managers, supervisors, and leaders coach their teams more effectively. If you are new to a leadership role or have been in one for some time, this book will help you: Identify toxic team members Create trust between you and your team Develop your communication skills Real steps to change the culture Create comprehensive development plans Cultivate a healthy workplace environment Amy Newfield, MS, CVT, VTS (ECC) is a leader in the veterinary industry, a well-respected international lecturer, and author of the best-selling and gold medal winning book, ” Oops, I Became a Manager .” Amy has dedicated her career to pushing workplaces to create healthier, happier environments."Amazon.com.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Blackwell’s Five-Minute Veterinary Practice Management Consult, Second Edition has been extensively updated and expanded, with 55 new topics covering subjects such as online technologies, hospice care, mobile practices, compassion fatigue, practice profitability, and more. Carefully formatted using the popular Five-Minute Veterinary Consult style, the book offers fast access to authoritative information on all aspects of practice management. This Second Edition is an essential tool for running a practice, increasing revenue, and managing staff in today’s veterinary practice. Addressing topics ranging from client communication and management to legal issues, financial management, and human resources, the book is an invaluable resource for business management advice applicable to veterinary practice. Sample forms and further resources are now available on a companion website. Veterinarians and practice managers alike will find this book a comprehensive yet user-friendly guide for success in today’s challenging business environment.

A Call to Life aims to help veterinary caregivers increase self-efficacy, decrease unnecessary suffering, and increase sustainability in their mission to support animal health around the world. The veterinary profession is powered by dedicated, bright, and selfless individuals. Unfortunately, the long-standing and dysfunctional culture in classrooms and practices around the world expects veterinary caregivers to be ready to sacrifice everything – their time, their health, their personal lives – in the name of being deemed qualified and ‘worthy.’ Integrating real-life stories from a range of veterinary caregivers with evidence-based theory, practical activities, discussion and reflection points, and insights drawn from the author’s own experiences, the book empowers veterinarians by showing that they have the ability and the control to choose a healthier way forward for themselves and for their profession. It describes how to: Normalize the conversation around mental and emotional health challenges in caregiving environments Discuss and collaboratively create systemic solutions that promote healthier ‘ecosystems’ for vets to work within Develop the skills of reframing, mindfulness, and self-care strategy implementation supporting holistic veterinary well-being Collectively choose to shift the framework of professional conversations towards psychological safety, optimism, and purpose-driven experiences. Creating Wellbeing and Building Resilience in the Veterinary Profession: A Call to Life uniquely combines shared experiences (personal stories) with academic research into the contributing factors of compassion fatigue and how to counter these. Normalizing the conversation in the profession, it provides a wide array of possible solutions to build resilience and to shape a culture of collaboration and support where caregivers can flourish.