Patient And Staff Voices In Primary Care

This unique work represents the recording and analysis of oral history interviews conducted by the pioneering general practitioner Dr Hetty Ockrim with over seventy patients, as well as office staff and members of the nursing team, between 1989 and 1992 in her former practice in the Ibrox/Govan areas of Glasgow, places of significant socio-economic deprivation. Her focus in undertaking this study was on personal and social, rather than just clinical, issues. The interviews are accompanied by background and commentary for the study, reflecting the full breadth of general practice. Many of the interviewees had memories stretching back before the NHS, providing a unique historical perspective of service development, as well as invaluable directions for improving current and future general practice. Key Features Provides a historical context for the developments in health over several decades prior to the study Shows how oral history methods have increasingly been used in medical history research and explores the benefits of this approach Covers many of the themes of the oral history which enabled and encouraged patients to comment on what was important to them in their encounters with health care Follows the increasing acceptance of women in medicine, demonstrating how women doctors were viewed by patients within the practice compared to changes in wider society Presents a ‘history from below’, using voices that are not normally heard in the medical discourse, illustrating the importance of the doctor–patient interface Supporting a wider understanding of what patient narratives can tell us about the delivery of health care from the perspective of the patients, the front-line users of health services, the book show how oral history can provide an understanding of health care more broadly, key at a time when social inequality is once again widening in many regions.

This book focuses on the interface between the patient and the healthcare system as the entryway to high-quality care and improved outcomes. Unlike other texts, this book puts the patient back in the center of care while integrating the various practices and challenges. Written by interdisciplinary experts, the book begins by evaluating the entire quality landscape before giving voice to all parties involved, including physicians, nurses, administrators, patients, and families. The text then focuses on how to develop a structure that meets needs of all of these groups, effectively addressing common threats to positive outcomes and patient satisfaction. The text tackles the most common challenges clinicians face in a hospital setting, including infection prevention, medication error and stewardship that may jeopardize recovery, complex care, and employee-patient engagement. The Patient and Healthcare System: Perspectives on High-Quality Care is an excellent resource for physicians across broad specialties, nurses, hospital administrators, social workers, patient caregivers and all healthcare professionals concerned with infection prevention, quality and safety of care delivery, and patient satisfaction.

This book explores how digital storytelling can catalyze change in healthcare. Edited by the co-founders of the award-winning Patient Voices Programme, the authors discuss various applications for this technique; from using digital storytelling as a reflective process, to the use of digital stories in augmenting quantitative data. Through six main sections this second edition covers areas including healthcare education, patient engagement, quality improvement and the use of digital storytelling research. The chapters illuminate how digital storytelling can lead to greater humanity, understanding and, ultimately, compassion. This collection will appeal to those involved in delivering, managing or receiving healthcare and healthcare education and research, as well as people interested in digital storytelling and participatory media.

This comprehensive resource book, the key text for the Gold Standards Framework (GSF) Programme, supports and enables all primary health professionals, and all those involved in palliative care, to make improvements in care provided for their patients, as recommended in the NICE guidance on Supportive and Palliative Care. It aims to strengthen the role, confidence, systems and skills of primary healthcare teams for the delivery of palliative care and patient support. The GSF, recommended and promoted by the NHS End of Life Initiative, Modernisation Agency and Macmillan, is already used by over 1000 teams in the UK, and is now being offered to every primary care team to improve end-of-life care for all.

The only book to deliver essential knowledge specific to the needs of ENPs Edited by the American Academy of Emergency Nurse Practitioners, this authoritative resource encompasses the full scope of holistic, evidence-based practice across the lifespan and serves as a comprehensive certification review for emergency nurse practitioners (ENPs). The only book written specifically for this specialty practice, it delivers essential core knowledge for ENPs in all relevant programs and practice arenas. The book's four editors, 57 authors, and 15 reviewers—all recognized leaders in the field—present the most current knowledge available in a clear and succinct format. Incorporating diversity and inclusion throughout, this resource contains all essential information needed for the provision of skilled care, including the history and development of ENP; fundamental clinical skills; management of medical emergencies, shock and trauma, and environmental emergencies; toxicology; emergency medical services and disaster preparedness; and the needs of special patient populations—all according to the most current evidence-based research and guidelines. Key Features: Edited and authored by the American Association of Emergency Nurse Practitioners Provides succinct and pertinent details regarding patient management and care Addresses complexity and the need for acuity in the ENP setting Mirrors the AAENP Certification blueprint for use as a certification review guide Each chapter consistently written to include learning objectives, medical screening/physical examination, diagnostic testing, medical decision making and differential diagnosis, management, and patient disposition.

Another volume of evidence published in February 2007 (HC 278-II, ISBN 9780215032393)

This important book explores how community-based interventions can bridge the gap between health services and the voluntary sector to create more sustainable, healthy communities. Moving beyond a technologically driven, medicalised approach to healthcare, the book shows how social prescribing can provide a direct pathway to improving community health, embracing connection and challenging inequality. Written by a practicing GP, and illustrated through practical guidance, it demonstrates how this can offer a cost-effective, preventative means to improving health outcomes, enabling communities to be more resilient when confronting major issues such as climate change or pandemics. Building to a case study of how these methods were used in one town, Ross-on-Wye, the book will be invaluable reading for those working in healthcare, public health, local authorities, and the voluntary sector, as well as students and researchers interested in these areas.