Phone Clones

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients—to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.

Recently, the emergence of wireless and mobile networks has made possible the admission of electronic commerce to a new application and research subject: mobile commerce, defined as the exchange or buying and selling of commodities, services, or information on the Internet through the use of mobile handheld devices. In just a few years, mobile commerce has emerged from nowhere to become the hottest new trend in business transactions. However, the prosperity and popularity of mobile commerce will be brought to a higher level only if information is securely and safely exchanged among end systems. This book includes high-quality research papers and industrial and practice articles in the areas of mobile commerce security and payment from academics and industrialists.

Section A: Basic Of E-Commerce And Its Application 1. Introduction To E-Commerce 2. Business Models Of E-Commerce 3. B2B E-Commerce And Edi 4. Business Applications Of E-Commerce Section B: Technologies For E-Commerce 5. E-Commerce Technology 6. Electronic Payment Systems 7. Security Issues In E-Commerce 8. Role Of Social Media In E-Commerce Industry Section C: M-Commerce And Its Implementation 9. Mobile Commerce And Wap 10. Mobile Commerce Risk, Security And Payments Methods 11. Mobile Money-Infrastructure And Fraud Prevention For M-Payment Section D: Legal Issues 12. Legal And Ethical Issues 13. Cyber Laws 14. Webhosting Section E: Online Marketing And Website Designing 16. Search Engine Optimization (Seo) 17. Tools For Website Design Section F: Security Issues In E-Commerce 18. Few Security Guidelines For Developing E-Commerce Applications 19. E-Commerce Testing Process Section G: Current Trends In E-Commerce 20. Current Trends In Electronic World

Banking across the world has undergone extensive changes thanks to the profound influence of developments and trends in information communication technologies, business intelligence, and risk management strategies. While banking has become easier and more convenient for the consumer, the advances and intricacies of emerging technologies have made banking operations all the more cumbersome. Advances in Banking Technology and Management: Impacts of ICT and CRM examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies.

Given that the war on terror is currently being fought the way crime typically is—after the fact—this country cannot protect its citizens from future terrorist events solely in this way. Instead, measures must be taken to actually stop terrorists before they can attack. Here, the authors argue that government anti-terrorism policy must pay much more attention to reducing opportunities for terrorist attacks by protecting vulnerable targets, controlling the tools and weapons used by terrorists, and removing the conditions of everyday life that make these attacks possible. While some of this work is being done on an ad hoc basis, there are no recognized methods to guide the work, there is limited experience on which to draw, and the government has no trained professionals to oversee the work. In this book, the authors address these deficiencies, and lay out a systematic approach for reducing opportunities for terrorism. The current take-them-out mindset may be the main reason why reducing opportunities for terrorism has been so neglected by governments, but another important reason is that the task seems so overwhelmingly difficult. How can we possibly protect every vulnerable target or person? How can we control all the everyday tools that terrorists must use in carrying out their attacks? How can we control their weapons when we cannot even keep guns out the hands of ordinary criminals? In this book, the authors show that these tasks are indeed manageable. They take readers through the methods for preventing terrorism and the policies that will assist in this important work. They show that in order to protect the country from terrorists, security forces must do what the terrorists do: identify vulnerable targets, analyze their specific weaknesses, consider the tools and weapons needed to attack, and assess access to the targets. Once these steps are taken, security agencies can then provide appropriate protection, limit accessibility, anticipate the forces needed to combat a potential attack, and plan carefully for an attack if it does occur. By outsmarting the terrorists security forces undertake the same analysis of vulnerabilities and opportunities that terrorists themselves undertake in planning their operations, and can more effectively defeat them before they strike. This books shows how this approach works and can succeed.

As more and more of our data is stored remotely, accessing that data wherever and whenever it is needed is a critical concern. More concerning is managing the databanks and storage space necessary to enable cloud systems. Resource Management of Mobile Cloud Computing Networks and Environments reports on the latest advances in the development of computationally intensive and cloud-based applications. Covering a wide range of problems, solutions, and perspectives, this book is a scholarly resource for specialists and end-users alike making use of the latest cloud technologies.

The Human Genome: A User's Guide conveys both the essence and the excitement of modern human genetics. Incorporating all of researchers' latest discoveries, the authors ground their work in the discussion of a major function of the human gene: that of sex determination and development. This focus opens the discussion to the interactions between science and society. Hawley and Mori take care to examine the process of genetic analysis and to explore relevant topics such as the genetics of cancer, behavior and personality, AIDS, mental illness, cloning, and gene therapy. The reader gains sophisticated insight into human heredity, beyond the misconceptions of folklore.

Cell phones and Personal Digital Assistants (PDAs) have become indispensable tools for today¿s highly mobile workforce. Small and relatively inexpensive, these devices can be used not only for voice calls, simple text messages, and Personal Information Management (PIM), but also for many functions done at a desktop computer. While these devices provide productivity benefits, they also pose new risks. This document is intended to assist organizations in securing cell phones and PDAs. More specifically, this document describes in detail the threats faced by organizations that employ handheld devices and the measures that can be taken to counter those threats.