Preparing For And Responding To Workplace Trauma

This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.

This text was developed as a manual for those employed in the emergency services ESP, those who deal with victims of trauma in the workplace, work in school systems or acute psychiatric settings, provide assistance to ESP, or who are employed in other settings where persons may experience trauma. The book can also be used by mental health workers as they conduct workshops or provide debriefings where trauma has occured. Visit www.geraldlewis.com for more information.

Respond quickly and effectively to workplace trauma For years, employee assistance programs have been providing critical incidence stress management services to employees who have been involved in, or witness to, workplace fatalities and accidents that are likely to traumatize workers and affect quality of work and increase sick leave and health claims. Workplace Disaster Preparedness, Response, and Management presents successful strategies for rapid response to episodes of workplace violence, natural disasters, and acts of terrorism that have become all-too-common occurrences in the workplace. Workplace Disaster Preparedness, Response, and Management is a must read for professionals in the business of providing crisis response services and for employers responsible for planning and coordinating organizational responses to disasters. This unique book presents first-hand accounts from EAP program managers, Critical Incident Stress Management (CISM) professionals, and crisis managers on their trauma response techniques and from health professionals involved in the aftermath of Hurricane Katrina and the Sept. 11 attacks on the World Trade Centers and the Pentagon. Workplace Disaster Preparedness, Response, and Management examines: similar and dissimilar experiences of EAP professionals in responding to large scale traumatic events using military models in trauma response managing trauma in the South African mining industry trauma response techniques in high risk work settings compassion fatigue among professional helpers how various types of industries handle critical incidents EAP responses to natural disasters repetitious violence in the workplace organizational crisis intervention and much more Workplace Disaster Preparedness, Response, and Management also includes Bern Beidel’s first-person account as EAP Director for the United States House of Representatives of the response to anthrax contamination in mailrooms and office buildings in the nation’s capital.

The second edition of Community Health Nursing in Canada has been extensively revised and is informed by the most current research available. This comprehensive textbook introduces undergraduate nursing students to community health nursing concepts, skills, and practice. This text also addresses the increasing awareness of social justice and the impact of society on individual health, with a shift from individual-centred care to population- and community-centred care. A completely new chapter includes specific, practical information in helpful case studies with questions for students to address and example nursing reflections. Critical View boxes with discussion questions on contemporary issues have been strengthened to include a social justice and equity lens Determinants of Health boxes have been expanded to explore more critically the meaning and impact of facts presented to stimulate class discussion Extensive new section on Aboriginal Peoples in Canada; updated section on working with newcomers Updated information includes SARS, the H1N1 pandemic, updated global TB statistics, and global and Canadian HIV/AIDS information WebLinks at the end of each chapter and a robust student and instructor website on Evolve point the way to further resources for research and study

The Oklahoma City bombing, intentional crashing of airliners on September 11, 2001, and anthrax attacks in the fall of 2001 have made Americans acutely aware of the impacts of terrorism. These events and continued threats of terrorism have raised questions about the impact on the psychological health of the nation and how well the public health infrastructure is able to meet the psychological needs that will likely result. Preparing for the Psychological Consequences of Terrorism highlights some of the critical issues in responding to the psychological needs that result from terrorism and provides possible options for intervention. The committee offers an example for a public health strategy that may serve as a base from which plans to prevent and respond to the psychological consequences of a variety of terrorism events can be formulated. The report includes recommendations for the training and education of service providers, ensuring appropriate guidelines for the protection of service providers, and developing public health surveillance for preevent, event, and postevent factors related to psychological consequences.

This workbook is a foundational and unique resource for clinicians preparing to work with clients affected by trauma. Chapters integrate a holistic understanding of the unique client within trauma-specific case conceptualization, promote trainees’ identification of personal values and past experiences that could impact their ability to provide safe and ethical services, and offer ways to reduce the risk of occupational hazards such as vicarious traumatization. The trauma treatment process is presented within the tri-phasic framework, which is applicable across settings, disciplines, and various theoretical orientations. Each chapter also provides experiential activities that link the chapter content with clinician reflection and application of knowledge and skills, which instructors and supervisors can easily utilize for evaluation and gatekeeping regarding a student’s mastery of the content. An ideal resource for graduate-level faculty and supervisors, this book offers a versatile application for mental-health related fields including counseling, psychology, social work, school counseling, substance abuse, and marriage and family therapy. Designed for students and professional clinicians, this groundbreaking text fills an important education and training gap by providing a comprehensive and enlightening presentation of trauma work while also emphasizing the clinician’s growth in self-awareness and professional development.