Public Services Delivery
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Public Services Delivery
Author | : World Bank |
Publsiher | : World Bank Publications |
Total Pages | : 276 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 0821361406 |
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This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Collaboration in Public Service Delivery
Author | : Anka Kekez,Michael Howlett |
Publsiher | : Edward Elgar Publishing |
Total Pages | : 360 |
Release | : 2019 |
Genre | : Civil service |
ISBN | : 9781788978583 |
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The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Voluntary Organizations and Public Service Delivery
Author | : Ian Cunningham,Philip James |
Publsiher | : Routledge |
Total Pages | : 259 |
Release | : 2012-05-23 |
Genre | : Business & Economics |
ISBN | : 9781136814242 |
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Voluntary Organizations and Public Sector Delivery examines how aspects of voluntary sector employment are affected by its engagement with the growing trend to the market-based outsourcing in the delivery of public services within industrialized countries. The volume draws together a team of well-recognized academic contributors from the UK, Canada, Australia and the United States to explore how the process of outsourcing is impacting the internal and external labor markets of voluntary organizations, and the implications for the policy objectives underlying the externalization of the delivery of public services to them. These themes of change in employment are covered in depth in the UK with dedicated chapters exploring, workforce patterns and skill needs, HR policies and practices, recruitment and selection, graduate recruitment, unionization, pay and conditions and psychological contracts in organizations. The book also contains a significant international comparative dimension with individual chapter analysis of employment issues in Australia, Canada and the United States, as well as an Anglo-German comparison.
Improving Public Service Delivery
Author | : Peter C. Humphreys |
Publsiher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 1902448006 |
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Engaging Public Sector Clients
Author | : John Alford |
Publsiher | : Springer |
Total Pages | : 261 |
Release | : 2009-04-08 |
Genre | : Political Science |
ISBN | : 9780230235816 |
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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Governance in Developing Asia
Author | : Anil B. Deolalikar,Shikha Jha,Pilipinas F. Quising |
Publsiher | : Edward Elgar Publishing |
Total Pages | : 368 |
Release | : 2015-04-30 |
Genre | : Political Science |
ISBN | : 9781784715571 |
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Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Alternative Service Delivery
Author | : Robin Ford,David Zussman,Institut d'administration publique du Canada,KPMG (Firm) |
Publsiher | : Unknown |
Total Pages | : 304 |
Release | : 1997 |
Genre | : Administrative agencies |
ISBN | : UOM:39015050153132 |
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Rethinking the Delivery of Public Services to Citizens
Author | : F. Leslie Seidle,Institute for Research on Public Policy |
Publsiher | : IRPP |
Total Pages | : 220 |
Release | : 1995 |
Genre | : Political Science |
ISBN | : 0886451787 |
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Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.