Reimagining Customer Service In Healthcare

Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.

This book helps you transform patients, clients, and family caregivers from hateful to grateful. Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones. Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more. Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.

Since FDR, the US healthcare system has been mired in politics and policy. All the while it has only increased in complexity and cost. Today half of all personal bankruptcies are attributable to healthcare costs. Many community hospitals are barely getting by with single digit profit margins. With a system teetering on the edge of a systemic crisis, we need to turn to a brand-new approach to rescue the US healthcare system.

Reimagining Healthcare shows you how facilities create an enviable healthcare reputation and become preferred health care providers and employers. This book examines: · Current issues and trends facing healthcare; · Why First World healthcare has come to cost so much; · Why the existing healthcare model is unsustainable; · The human side of these pressures; · How improving the care experience – for patients, care-givers and administrators – reduces risk and cost; and · Ways to help your team make their work enjoyable, efficient and higher quality.

Bringing together the experience, perspective and expertise of Paul Farmer, Jim Yong Kim, and Arthur Kleinman, Reimagining Global Health provides an original, compelling introduction to the field of global health. Drawn from a Harvard course developed by their student Matthew Basilico, this work provides an accessible and engaging framework for the study of global health. Insisting on an approach that is historically deep and geographically broad, the authors underline the importance of a transdisciplinary approach, and offer a highly readable distillation of several historical and ethnographic perspectives of contemporary global health problems. The case studies presented throughout Reimagining Global Health bring together ethnographic, theoretical, and historical perspectives into a wholly new and exciting investigation of global health. The interdisciplinary approach outlined in this text should prove useful not only in schools of public health, nursing, and medicine, but also in undergraduate and graduate classes in anthropology, sociology, political economy, and history, among others.

Why is the healthcare system broken in almost every part of the world? Why pumping in more money or resources into the system doesn't seem to solve the problem? Are we looking for the solutions in the wrong place? Is there a new way to address the challenges?Dr Naik shares his perspective of what we can do differently to address the gaps in today's healthcare system. He argues that to re-imagine healthcare, we have to start by 'thinking outside the hospitals'. Through an in-depth Why is the healthcare system broken in almost every part of the world? Why pumping in more money or resources into the system doesn't seem to solve the problem? Are we looking for the solutions in the wrong place? Is there a new way to address the challenges?Dr Naik shares his perspective of what we can do differently to address the gaps in today's healthcare system. He argues that to re-imagine healthcare, we have to start by 'thinking outside the hospitals'. Through an in-depth study of healthcare entrepreneurs from around the world, he gleans some key principles for the future of healthcare. In these pages you'll discover: - What does the world of healthcare look like when we 'think outside the hospitals'?- Who are the innovators around the world who are reimagining healthcare and how are they doing it?- What can we learn from each of the innovators and how is it relevant to our own life and health?Whether you are a healthcare professional or a healthcare consumer, you are becoming increasingly a decision maker of how to get better care. If you are curious about what options you have to help your patients and your own family, this book is for you

This book provides an overview of the rapid advancements in AI technology, setting the stage for understanding its impact on the workforce and society. Examining the Impact of AI: It explores the benefits and concerns associated with AI adoption, discussing how different industries and job sectors are affected by automation and the potential for job displacement. Reskilling and Upskilling: The book emphasizes the importance of continuous learning and acquiring new skills to adapt to the changing demands of the AI-driven job market. It explores strategies for individuals and organizations to stay relevant and thrive in this new era. Ethical Considerations: It delves into the ethical implications of AI adoption, discussing topics such as fairness, transparency, privacy, and accountability. The book emphasizes the need for responsible AI development and highlights the importance of establishing ethical guidelines and regulations. Personal Stories of Job Displacement: Through engaging case studies, the book shares personal stories of individuals who have experienced job displacement due to AI automation. These stories provide insights into the challenges, struggles, and triumphs of individuals navigating the changing employment landscape. Redefining Work and Work-Life Balance: The book explores the evolving nature of work in the AI era, discussing topics such as flexible work arrangements, task automation, and the importance of maintaining a healthy work-life balance in a technology-driven world. Collaboration between Humans and AI: It emphasizes the collaborative approach between humans and AI, highlighting how AI technologies can augment human capabilities rather than replacing them. The book explores the potential for humans and AI to work together to achieve better outcomes. Future Implications: The book concludes by discussing the future of work in a world with AI, encouraging readers to consider the possibilities and challenges that lie ahead. It emphasizes the importance of responsible AI adoption, ongoing learning, and ethical considerations for creating a positive and inclusive future. These highlights offer a glimpse into the key themes and insights covered in this Guide to surviving the AI Revolution. It is a comprehensive exploration of the AI revolution, its impact on jobs, and the necessary adaptations individuals and organizations must make to thrive in this new era.