Reinventing Service At The Irs

Identfies more than 200 actions that can help improve how the Internal Revenue Service serves taxpayers.

Includes responses from 30 front-line IRS employees and managers. The Task Force reviewed customer complaints and reports on the IRS, interviewed experts and employees, and listened to the concerns of the American taxpayer. The IRS has already implemented some of the report's recommendations. Sections: a new direction for service; simplify forms, notices and correspondence; provide better telephone service; provide better face-to-face service; help small bus.; create a problem solving system that works; prepare for a paperless future; treat taxpayers as customers; ensure fair treatment for taxpayers; measure what you want to get; and help employees serve customers