Road Map For The Baldrige Journey

While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive. The requirements are presented as more than 200 questions written in a generic manner to enable their application by all types of organizations. They do not tell leaders what to do to meet the requirements, which is both good and bad. While it allows organizations to develop processes to respond to the Criteria in ways that meet their unique needs, this has created a barrier for some leaders. This book provides a detailed road map and systematic process to design and implement a customized operating model for performance excellence based on the Criteria. The road map includes regular use of state award programs for feedback to enable mid-course correction. Though recognition is not its primary purpose, following this road map also increases the likelihood of being recognized by these award programs. The approach presented here will not guarantee an award, but it will help an organization’s leaders use the Criteria and award programs more efficiently and effectively as an aid to organizational transformation and improvement. "It is true, organizations are perfectly designed to get the results they are getting. The Baldrige framework is an operating model that guides organizations to establish key processes that are proven to yield high reliability. The framework, however, can be intimidating. Kilbride’s Road Map clearly explains and provides ‘doable’ steps to apply the Baldrige Criteria and become more process-honoring. It is a compilation of the valuable education, guidance, and support Joe provided us on our journey." David Fox, President and Pattie Skriba, VP Business Excellence Advocate Good Samaritan Hospitalbr2010 Baldrige Award Recipient "The Baldrige journey of continuous improvement never ends. For such a journey you need a knowledgeable co-pilot, and Joe Kilbride has helped many organizations, examiners, judges and others pursuing excellence to navigate that journey. His expertise is priceless and the Road Map makes him your virtual co-pilot. I hope you will take the first step today; excellence awaits." Bob Barnett Retired CEO, Motorola CGISSbr2002 Baldrige Award Recipient "Surviving the challenges of today's global competition requires having a long-term plan..... and a road map to get there. Here is the essential companion for a successful journey." David Boulay resident Illinois Manufacturing Excellence Center (IMEC)

Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieved by cheerleading. The journey requires many activities: managerial, technological, and statistical. Al Endres sets forth the what, the why, and the how of implementing a quality effort. This is a thoughtful, well-written book with plenty of practical examples. If you are serious about product quality, I urge you to follow this road map." —Frank M. Gryna Distinguished University Professor of Management University of Tampa This book takes a no-nonsense approach to quality implementation. It explains the Juran Institute’s model for TQM, introduces a road map for developing and implementing that model, and provides step-by-step guidance through each of the five phases of the implementation process: Decide, Prepare, Start, Expand, and Integrate. Using real-world examples of the actual achievements of organizations in a variety of industries and business functions, this reliable book describes exactly how to execute each phase for maximum benefit. To further expedite the learning process, each chapter includes a summary of key learning points for quick reference. Firsthand perspectives, charts, checklists, and benchmarks form a comprehensive road map for leaders and managers who need to take immediate, practical steps to implement and maintain successful quality initiatives. From the Institute whose name is synonymous with quality, this is the definitive guide to making total quality a reality in any organization.

When it comes to educational performance, the United States does not fare well in comparison to our global competitors. Numerous challenges, such as our increasing dependence on technology, and the ongoing difficulties we face in providing cost-effective, good quality public education, point to the need for changes in our educational system if we are to provide a competitive workforce in the future.

Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The “silver bullets” are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and “how-to” applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time...and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)." A reader in Warwick, Rhode Island

Quality improvement (QI) principles are increasingly important in every area of today’s healthcare, encompassing efforts to make healthcare delivery safer, more effective, patient-centered, timely, equitable, and efficient. Perioperative Quality Improvement provides up-to-date, easy-to-read guidance for perioperative clinicians on this critical topic. Each chapter covers a pertinent area of QI in the perioperative setting, focusing on both concepts and implementation. Written and edited by key international opinion leaders in the field, this text is a relevant, concise resource for anesthesiologists, surgeons, nurse anesthetists, and hospitalists—anyone involved in perioperative medicine regardless of specialty area. Explains concepts related to understanding the tools and techniques used in improving the quality of care, establishing a culture of quality, prioritizing areas of improvement, collecting and analyzing data, communicating, motivating people to change, and performing ongoing evaluations. Covers key topics such as patient-centered care, equity, shared decision making, process mapping, and sustainability. Addresses the critical areas of structure, process and outcome with a focus on perioperative care and relevant case studies.

It's one of the best-kept 'secrets' of the corporate world: for years, leading companies have been quietly using the Baldrige framework-not just to apply for this prestigious award-but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors-such as education, health care and government-are also using assessment to improve their 'bottom line': improved efficiency and better service to students, patients and citizens. Best selling author David Hutton has drawn from his extensive assessment experience to create this in-depth handbook. Hutton not only shows how the assessment process works from a to Z, but also explains how to adapt the process to fit the needs of any organization. Written in a clear and logical style that avoids the use of jargon, From Baldrige to the Bottom Line will help any organization begin their improvement journey, stay on track, and get results. David Hutton has produced another management winner! from Baldrige to the Bottom Line is a 'must have' handbook for anyone interested in learning about or doing quality management system assessments. - Charles Aubrey Vice President, Quality Operations American Express Click here to visit the author's website.

This book presents an innovative and radically logical way of thinking about organizational knowledge and competition that centers on discipline, integration and focus. By tapping into the previously unrealized strengths that lie in all companies, the author suggests that it is possible for companies to move beyond informational chaos to create focused and enticing new opportunities. The 12 step method presented in the first five chapters show you how to take information from feedback from assessments, surveys and audits, convert it into usable knowledge and get bottom line improvements. The strategy expands the plan-do-check-act (PDCA) model into a Plan-Do-Knowledge-Act (PDKA) process. The case studies provided reinforce the principles and the theory behind them. Significant challenges face any organization intent on becoming world-class by managing knowledge effectively. They can be classified into four types: making use of your information by integrating it, organizing the different forms of information into a manageable framework, focusing equal attention on your strengths and your weaknesses, developing decision-making criteria based on key company drivers. The12 steps outlined in Knowledge-Driven Profit Improvement: Implementing Assessment Feedback Using PDKAction Theory will show you how to make your company into a world-class organization. Features Assists companies in becoming more competitive Serves as a guide for companies to use when taking their feedback from assessments, surveys, and audits, then integrating the feedback, and prioritizing it so that financial and operational improvements can be made Allows companies to use the information they have been accruing for years Helps companies establish better business priorities for the purpose of better planning Demonstrates the significance of improvements made by using the information gained from assessments.

The first comprehensive analysis of work and the workforce in the United States, from the Industrial Revolution to the era of globalization. This comprehensive two-volume reference book is the first to analyze the central role of work and the workforce in U.S. life from the Industrial Revolution through today's information economy. Drawing on a variety of disciplines—economics, public policy, law, human and civil rights, cultural studies, and organizational psychology—its 256 entries examine key events, concepts, institutions, and individuals in labor history. Entries also tackle tough contemporary questions that reflect the conflicts inherent in capitalism. What is the impact of work on families and communities? On minority and immigrant populations? How shall we respond to changing work roles and the growing influence of the transnational corporation? Work in America describes and evaluates attempts to address social and class issues—affirmative action, occupational health and safety, corporate management science, and trade unionism and organized labor—and offers the kind of comprehensive understanding needed to discover workable solutions.