Service Organization Productivity Management
Download Service Organization Productivity Management full books in PDF, epub, and Kindle. Read online free Service Organization Productivity Management ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Service Productivity Management
Author | : H. David Sherman,Joe Zhu |
Publsiher | : Springer Science & Business Media |
Total Pages | : 344 |
Release | : 2006-09-10 |
Genre | : Business & Economics |
ISBN | : 9780387332314 |
Download Service Productivity Management Book in PDF, Epub and Kindle
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Service Organization Productivity Management
Author | : H. David Sherman,Society of Management Accountants of Canada. Research Studies Committee |
Publsiher | : Hamilton, Ont. : Society of Management Accountants of Canada |
Total Pages | : 148 |
Release | : 1988 |
Genre | : Business & Economics |
ISBN | : IND:30000004299875 |
Download Service Organization Productivity Management Book in PDF, Epub and Kindle
Managing Service Productivity
Author | : Ali Emrouznejad,Emilyn Cabanda |
Publsiher | : Springer |
Total Pages | : 394 |
Release | : 2014-07-31 |
Genre | : Business & Economics |
ISBN | : 9783662434376 |
Download Managing Service Productivity Book in PDF, Epub and Kindle
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Productivity in Service Organizations
Author | : Herbert Heaton |
Publsiher | : McGraw-Hill Companies |
Total Pages | : 266 |
Release | : 1977 |
Genre | : Business & Economics |
ISBN | : UOM:39015015290177 |
Download Productivity in Service Organizations Book in PDF, Epub and Kindle
USA. Monograph on appropriate management techniques for increased labour productivity and efficiency in public services, social services, service sectors, and other service-producing institutions - focuses on the methodology of measurement and on perception models for improvement of organizational productivity, taking into consideration human relations, responsibility, organization development, decision making, etc. Illustrations and references.
Measuring and Improving Productivity in Services
Author | : Faridah Djellal,Faiz Gallouj |
Publsiher | : Edward Elgar Publishing |
Total Pages | : 261 |
Release | : 2009-01-01 |
Genre | : Business & Economics |
ISBN | : 9781848444966 |
Download Measuring and Improving Productivity in Services Book in PDF, Epub and Kindle
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Productivity Management in Small Business
Author | : Gregory Diercks |
Publsiher | : Unknown |
Total Pages | : 10 |
Release | : 1983 |
Genre | : Labor productivity |
ISBN | : MINN:20000004274789 |
Download Productivity Management in Small Business Book in PDF, Epub and Kindle
Improving Public Sector Productivity
Author | : Ellen Doree Rosen |
Publsiher | : SAGE |
Total Pages | : 291 |
Release | : 1993-07-22 |
Genre | : Political Science |
ISBN | : 9780803945739 |
Download Improving Public Sector Productivity Book in PDF, Epub and Kindle
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
Productivity Engineering and Management
Author | : David J. Sumanth |
Publsiher | : McGraw-Hill Companies |
Total Pages | : 584 |
Release | : 1984 |
Genre | : Business & Economics |
ISBN | : UOM:39015006401668 |
Download Productivity Engineering and Management Book in PDF, Epub and Kindle