Service Tracking Survey 2011

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.

The global health community is broadly in agreement that achievement of the health-related Sustainable Development Goals (SDGs) hinges upon both an escalation of the financial resources dedicated to primary health care (PHC) and a more effective use of those resources: more money, better spent. This book introduces and explicates the end-to-end resource tracking and management (RTM) framework, which includes five components that determine effective and efficient financing for PHC: resource mobilization, allocation, utilization, productivity, and targeting.In addition, this book compiles detailed results from the most recent RTM-based resource tracking efforts for PHC in selected countries. This is to demonstrate how the RTM framework can be used to bring a set of separate resource tracking efforts at different stages of flow of funds into a comprehensive process with an end-to-end 'storyline'. In order to build a functional PHC system that addresses access, quality, and equity issues, this book highlights the key (public) financing issues that researchers, technical advisors, and policy makers would need to address in addition to more resources.

As businesses are continuously developing new services, procedures, and standards, electronic business has emerged into an important aspect of the science field by providing various applications through efficiently and rapidly processing information among business partners. Research and Development in E-Business through Service-Oriented Solutions highlights the main concepts of e-business as well as the advanced methods, technologies, and aspects that focus on technical support. This book is an essential reference source of professors, students, researchers, developers, and other industry experts in order to provide a vast amount of specialized knowledge sources for promoting e-business.

"[T]he authors recognize the role the nurse has in empowering patients to take charge of their health by using social media responsibly... the information presented in this book can be useful to nurses in a variety of settings and with different levels of understanding regarding social media. The authors masterfully present information on Web 2.0 and Health 2.0 applications for nurses at the point of care, educators, advanced practice practitioners, administrators, and nursing students." -- Michelle E. Block, RN, PhD, Nursing Science Quarterly This book clearly and comprehensively presents the knowledge and skills nurses and health professionals need in order to effectively use the Internet and interactive social media to educate health consumers. By understanding and using Web 2.0 and Health 2.0 applications and technology, nurses will have access to a critical tool for improving the health of individuals, families, and communities, as well as enhancing their own professional development. The different types of health care information sites available on the Internet are addressed along with criteria for evaluating them. The text provides a framework for understanding the devices that support social media and depicts the many scenarios in which social media can be used to promote health. Also included are examples of research studies related to health care informatics. Each chapter begins with clear and concise learning objectives and explanations of related terms. A theoretical foundation for understanding the concepts in the chapter is included, along with web-based resources that support additional in-depth learning. Discussion questions and exercises stimulate the development of critical thinking skills and promote point-of-care applications. Advances in technology and point-of-care use expected to come in the near future are woven throughout. The text will be of value for all nurse education and practice settings. Key Features: Provides easily understood information on interactive social media applications and their implications for nursing and health delivery Illustrates how to use social networking tools and sites effectively Describes the types of health care information websites available and how to evaluate them Addresses the many devices that support social media and when to use them Includes a database of tools and resources to assist educators, students, administrators, and practitioners in their use of the Internet and social media