Talk Is Not Cheap

The founder and CEO of 1-800-Flowers discusses how he used the art of conversation to achieve his goals and enhance his career and offers personal insights and how-to guidance on how to use the gift of gab as a leadership tool. 20,000 first printing.

With a positive approach, the author offers managers and employees at all levels a unique program for improving communication in both their business and personal lives.

Putting aside questions of truth and falsehood, the old "talk is cheap" maxim carries as much weight as ever. Indeed, perhaps more. For one need not be an expert in irony or sarcasm to realize that people don't necessarily mean what they say. Phrases such as "Yeah, right" and "I couldn't care less" are so much a part of the way we speak--and the way we live--that we are more likely to notice when they are absent (for example, Forrest Gump). From our everyday dialogues and conversations ("Thanks a lot!") to the screenplays of our popular films (Pulp Fiction and Fargo), what is said is frequently very different from what is meant. Talk is Cheap begins with this telling observation and proceeds to argue that such "unplain speaking" is fundamentally embedded in the way we now talk. Author John Haiman traces this sea-change in our use of language to the emergence of a postmodern "divided self" who is hyper-conscious that what he or she is saying has been said before; "cheap talk" thus allows us to distance ourselves from a social role with which we are uncomfortable. Haiman goes on to examine the full range of these pervasive distancing mechanisms, from cliches and quotation marks to camp and parody. Also, and importantly, this text highlights several new ways in which the English language is evolving (and has evolved) in response to our postmodern world view. In other words, this study shows us how what we are saying is gradually separating itself from how we say it. As provocative as it is timely, the book will be fascinating reading for students of linguistics, literature, communication, anthropology, philosophy, and popular culture.

Corporate and government scandals continue to deepen our mistrust of leaders. While credibility is the foundation of effective leadership, most leaders struggle, and sometimes fail, to align their words and their actions. Now for the first time, leadership expert Tony Simons has measured the bottom-line value of business leaders who live by their word and actually do what they say they are going to do. In The Integrity Dividend, Tony Simons shows how leaders? personal integrity drives the profitability and overall success of their organization. This groundbreaking book is based in on solid research and reveals that businesses led by managers of higher integrity enjoy deeper employee commitment, lower turnover, superior customer service, and substantially higher profitability. This improved performance is the integrity dividend. Simons conducted dozens of focus groups, surveyed thousands of employees, collected financial and operational numbers, and interviewed over 100 senior executives and executive coaches. The book lays out the research clearly and provides proven tools for managing common integrity challenges. It offers guidance for building individual credibility and for creating an organizational culture of integrity and accountability. Throughout, Simons uses real-world insight and stories drawn from senior executives, line managers, and coaches. The Integrity Dividend is a fresh view of leadership at a time when it is most needed.

In Cheap Talk: Disability and the Politics of Communication, Joshua St. Pierre flips the script on communication disability, positioning the unruly, disabled speaker at the center of analysis to challenge the belief that more communication is unquestionably good. Working with Gilles Deleuze’s suggestion that “[w]e don’t suffer these days from any lack of communication, but rather from all the forces making us say things when we’ve nothing much to say,” St. Pierre brings together the unlikely trio of the dysfluent speaker, the talking head, and the troll to show how speech is made cheap—and produced and repaired within human bodies—to meet the inhuman needs of capital. The book explores how technologies, like social media and the field of speech-language pathology, create smooth sites of contact that are exclusionary for disabled speakers and looks to the political possibilities of disabled voices to “de-face” the power of speech now entwined with capital.

The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)

This critical tour through recent democratic theory examines the deliberative turn in democratic theory which argued that democratic legitimacy is to be found in authentic deliberations on the part of those affected by a collective decision.

Over the past two decades, experimental economics has moved from a fringe activity to become a standard tool for empirical research. With experimental economics now regarded as part of the basic tool-kit for applied economics, this book demonstrates how controlled experiments can be a useful in providing evidence relevant to economic research. Professors Jacquemet and L'Haridon take the standard model in applied econometrics as a basis to the methodology of controlled experiments. Methodological discussions are illustrated with standard experimental results. This book provides future experimental practitioners with the means to construct experiments that fit their research question, and new comers with an understanding of the strengths and weaknesses of controlled experiments. Graduate students and academic researchers working in the field of experimental economics will be able to learn how to undertake, understand and criticise empirical research based on lab experiments, and refer to specific experiments, results or designs completed with case study applications.