Telephone Triage Protocols For Adult Populations

The Most Comprehensive and User-Friendly Adult Telephone Triage Protocols Available - From a Pioneer in the Field "This is a well thought out and organized tool for those involved in telephone advice and triage. It has many unique features not normally found in triage protocols, including research related to medical error, decision support, and critical thinking. The references are extensive. It is a necessary addition to the library of anyone involved in telephone triage and this update is an essential replacement for the previous protocols book. 3 Stars."--Doody's Review Service Written by Sheila Wheeler, one of the world's leading experts in telephone triage, this functional reference provides the guidelines nurses need for the safe, effective, and fast disposition of 1,000+ health related problems by telephone. Organized by anatomical site and written in lay language, Telephone Triage eliminates the extra step of translating home treatment, first aid, or self-assessment instructions when performing telephone triage with the layperson. The format incorporates a critical-thinking process that mimics how nurses naturally solve problems in real-world situations. This “4 in 1” package contains everything you need to implement a telephone triage program: Comprehensive training, protocols, standards and a CD with case studies for analysis and critique, plus an optional telehealth continuing education website. Features: Users Guide - complete with insightful FAQs Protocols - wide-range of common diseases including Women's Health Documentation Form - ensures proper procedure, documentation, and risk management Standards - Comprehensive practice standards for practitioners and programs CD-ROM - contains 10 case studies for discussion and analysis Continuing Education -An accompanying website to earn CE credit online, at www.teletriage.com Representing the latest research and standards in the field, Telephone Triage is the ultimate resource for the triage nurse.

As health care delivery systems evolve and managed care affects every venue of care delivery, telephone triage and advice programs are rapidly emerging as a necessary service to help control costs and health resource utilization. Available individually or as a set, theTelephone Triage Protocols for Pediatric and Adult Populations gives health care providers a three-volume set of age-adjusted, collaboratively developed, user-friendly protocols that address approximately 1,000 possible diagnoses by focusing on 50 key symptoms and problems. the protocols classify symptoms as emergent, urgent, acute, and non-acute; provide disposition and advice based on those classifications; and supply cross references and teaching and referral, where appropriate. Designed with low-income, high-risk, low-literacy clients in mind, these protocols will enable health care providers to avoid liability and to reap the benefits of appropriate health care utilization. This manual is available for a free 30-day trial. Simply select 'Bill Me' when asked for a form of payment.

This great resource provides the expert help triagers need to handle a wide array of phone inquiries. The new 4th edition is completely revised and updated to include more than 100 protocols that provide step-by-step guidance for addressing 90% of the most common adult complaints.

Telephone Triage Protocols for School Age Populations (Age Six to 18 Years) is the first and only age-based, patient-centered, completely customized guidelines specific to school age, adolescent and young adult populations. Comprehensive The guidelines address over 1,500 medical conditions -- the most common presenting symptoms -- as well as rare, but predictable emergent symptoms. Each protocol includes screening questions, home treatment or first aid directives, and supplemental information. User Friendly Descriptions of conditions are detailed enough to assure confident decision-making, yet concise enough to eliminate excessive, time-consuming and confusing cross-referencing. This reduces decision fatigue - a known contributor to error. Symptom descriptions, home treatment and first aid instructions are written in 5th-8th grade lay language to facilitate patient-centered communications. Standards-Based This system, when used correctly, reduces common errors: inadequate data collection, jumping to conclusions, and selection of the wrong guideline. Authoritative, Expert Task Force The guideline set was collaboratively developed over a two-year period, with the collective expertise of twenty nurses, nurse practitioners and physicians. Promotes Risk Management Since 1995, these guidelines have been used in 300-500 sites nationally without a single report of errors, omissions or malpractice. Transparent A semi-algorithmic and pattern recognition hybrid design, so users can understand and appreciate the why, how and where of the system elements. A Generic Guideline supports nurses in cases where existing protocols may not apply, with general descriptions of emergent, urgent, acute and non-acute conditions. User's Guide An 80-page user's guide thoroughly describes the overall design, as well as different elements, search engine strategy and terminology. Decision-making strategy A synthesis of both algorithm and heuristics or pattern recognition, the design mimics the brain's natural problem solving strategy. Medical decision expert, Vimla Patel, PhD., in research, validated this real world approach to decision-making. User Friendly Dispositions Five clearly defined, consistent dispositions promote clear follow up instructions. Users are spared frustrating searches through long lists of disposition options. Easy on your budget - electronic software can cost your facility hundreds of thousands of dollars. Even growing your own paper protocols, is time consuming, expensive and may not produce high quality results.

Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Provide optimal, evidence-based triage assessment, advice, and protocols, withTriage Protocols for Aging Adults. The 190 evidence-based protocols offered here address a wide range of symptoms, disorders, and emergencies affecting those 50 and older. Flip quickly to the right symptom and ask the questions listed there to determine whether the individual requires emergency, same-day, or home care. Whether you are in family practice or are a triage nurse working at a hospital, urgent care center, or insurance company, this is the go-to reference to keep by your side. Advance your evidence-based triage skills and protocols with: Easy-to-follow flowchart format that leads you from yes-or-no questions to assessment, recommendations, and clear instructions 190 protocols that cover the most common conditions faced by aging adults—all body systems, plus weakness, falls, loss of memory, poor appetite, medication interaction problems, and more Alpha-organized table of contents that helps you locate symptoms quickly Contents also organized by body system for quick-find protocols Protocols that have symptom-based titles and address issues affecting all body systems, such as abdominal pain and swelling, alcohol problems, allergic reactions, altered mental status, asthma, earache, elder abuse, joint pain/swelling, and more All protocols reviewed by a team of nursing experts Actioncolumn of each protocol that presents emergency actions first Coverage of the legal aspects of triage Tools and sample forms – telephone triage protocol form, triage documentation form, triage log, skills assessment, call documentation review, and teaching self-assessment guide Chapter features include: Key Questions – name, age, onset, medications, pain scale, associated symptoms, and history Other Protocols to Consider – lists related protocols and their page numbers Health Alert – additional information to consider when choosing a protocol, with additional resources listed Assessment Questions and Actions – with specific actions under each yes-or-no answer Home Care Instructions – detailed instructions sections that explain care to be given before emergency help arrives, while waiting for an appointment, or for ongoing home care Report the Following Problems to Your PCP/Clinic/ED – symptoms or conditions that should be reported to their usual healthcare provider Seek Emergency Care Immediately if Any of the Following Occur – symptoms or conditions that require emergency care Your book purchase includes a complimentary download of the enhanced eBook for iOSTM, AndroidTM, PC, and Mac. Take advantage of these practical features that will improve your eBook experience: The ability to download the eBook on multiple devices at one time—providing a seamless reading experience online or offline Powerful search tools and smart navigation cross-links that allow you to search within this book, or across your entire library of VitalSource eBooks Multiple viewing options that enable you to scale images and text to any size without losing page clarity as well as responsive design The ability to highlight text and add notes with one click