The Client Centered Law Firm

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today's law firms. In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren't opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

How To Grow Your Law Firm is a hands-on guide to help you grow your firm while ensuring your clients are well-serviced, and your reputation is enhanced in the process. Follow the 7-Step Growth Blueprint to attract more clients, differentiate your business and improve profits.

Lawyers and Clients: Critical Issues in Interviewing and Counseling examines practical and theoretical challenges lawyers face with clients. Each chapter explores a critical issue in interviewing and counseling, such as developing connection across difference, dealing with atypical clients, and using engaged client-centered counseling. Ellmann, Dinerstein, Gunning, Kruse, and Shelleck investigate these issues primarily through detailed analysis of lawyer-client conversations, which invite the reader to consider and critique the lawyer's choices. A key theme is "engaged client-centered lawyering," which emphasizes the importance of client choice and the impact of lawyers on clients, and affirms lawyers' ability to achieve wise engagement with clients.

An exploration of how improved communications can enhance client relations in legal practice. Using exercises and case studies, it reveals ways to: project attentiveness and caring; create a rapport that builds trust; become a client-centred advocate; handle difficult clients; and more.

"The legal profession is faced with increasing levels of competition as firms strive to differentiate themselves. Client Service for Law Firms helps to create a client-centred culture that will help you to differentiate your firm in market."--Book jacket.