The Complete Idiot S Guide To Coping With Difficult People

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

It really is all about you! Everyone loves taking personality tests. Presented in an easy-to-read format, this collection of entertaining and insightful self-scoring quizzes lets readers explore different aspects of their personalities with tests such as Am I a Risktaker? Am I in the Right Career? My Flirtation I.Q., and Am I a Spender or a Saver? ?Personality tests are hot?a Google search for ?online personality tests? produces over 3,150,000 hits ?Personality tests are a staple in magazines such as Cosmo, Glamour, and Men?s Health as well as online sites. ?Facebook and MySpace have recently incorporated interactive personality tests

How to tackle sensitive subjects Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. • The only book on the market covering difficult conversations in both the workplace and one’s personal life • Can be read cover to cover or used as a quick reference guide • Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Everyone procrastinates from time to time. But when putting things off becomes a habit, it can be debilitating and have devastating effects. Clear, concise, and highly usable, The Complete Idiot's Guide® to Overcoming Procrastination, Second Edition, will help anyone who has a hard time getting things done - from the occassional procrastinator to the worst of the worst. This new edition is more streamlined and written to give readers strategies they can apply right away. Part 1 starts with key insights on why we procrastinate, how our surroundings (and our brains) affect our tendency to put things off, and how simply changing our thinking can be key to changing our bad habits. Part 2 gets more into the nitty gritty of how we can begin to change our behaviors, and gives clear, simple steps so they can quickly banish the clutter, get organized, and get things done. Part 3 moves into more strategic thinking with specialized strategies for overcoming procrastination at work, in school, in relationships, and with everyday matters (even in a reader's digital life).