The E Business R Evolution

E-business incorporates the broader picture and includes topics such as marketing online, ensuring security, payment solutions. This book offers insights into these, and other, areas, and offers the reader a description of their options.

The authors of this work gather and make sense of the many changes the e-business revolution has fostered. Case histories and examples reveal how market leaders today are accelerating economic growth and value creation.

Throughout 2000, look to Prentice Hall PTR for the hottest new books written for technical professionals. Each month, the PH PTR Technology Focus will highlight some of today's most important technologies and the PTR titles which will help you get the job done! These key books will be supported at conventions, in magazine space ads, on the WWW, and in partnership with the finest bookstores throughout the country.

This comprehensive and in-depth study on intelligent techniques in e-commerce offers a general introduction to case-based reasoning (CBR), e-commerce and intelligent agents. The task of using CBR is introduced by combining CBR with e-commerce and multiple agent simulation from both a mathematical, logical, and business, as well as an information-technology viewpoint. The book develops unified methods, models and architectures for multiagent e-commerce, in particular for multiagent brokerage. The final chapter, Integration of CBR and MAS in E-commerce, ties all the threads together. The material is covered in an easily-accessible way aiming at researchers and practitioners, lecturers and post-graduate students of e-commerce and e-business, information technology or artificial intelligence.

Why digital transformation is necessary and how to develop and execute a successful digital transformation strategy Even though the term 'Digital Transformation' is prevalent throughout the current business landscape, various misunderstandings and misconceptions are often attached to it. Everyone agrees that digital transformation is essential for any enterprise, but few can define what it actually means to the modern business. Digital transformation does not specifically or exclusively define the consequences of digital technology. The term refers to the fact that technology, which happens to be digital, enables people to solve their traditional problems with digital solutions. It’s not to say that their problems could not be solved using the older methods, they simply prefer the new way. Digital (R)evolution: Strategies to Accelerate Business Transformation explains why digital transformation is necessary and provides a framework for executing an effective implementation strategy. Filing a significant gap in current knowledge, this timely book helps senior executives and technology leaders create practical strategies which, when correctly applied, lead to successful digital transformation. Author Yuri Aguiar, Chief Innovation and Transformation Officer at The Ogilvy Group, shares his real-world insights on developing new, digital-based business models and internal processes. Written in clear, straightforward language, this valuable guide: Serves as a blueprint for successful digital transformation in any enterprise or organization Addresses the strategy and governance requirements of businesses regardless of industry Features in-depth, firsthand examples of various transformation strategies Explains the factors than cause strategies to succeed or fail Digital (R)evolution: Strategies to Accelerate Business Transformation is a much-needed resource for C-suite executives, corporate board members, corporate attorneys, investors, and venture capitalists.

Moving debates about ICT and higher education beyond a simple focus on e-learning, this book takes into consideration the provision of post-secondary education as a whole. Discussing what is meant by e-business, why e-business approaches are relevant to universities and colleges and the key issues this raises for post-secondary education, this book: examines emerging technologies and provides examples of what an e-institution for education might look like explores what can be learnt from e-business in re-defining the relationships between enterprises and their users and in developing processes to improve services and competitive advantage considers how to improve administrative efficiency, implement faster access and response to information, enhance skills and knowledge development and improve the student experience examines technological innovation and integration, leadership styles, risk assessment and cost-benefit type analyses, re-designing existing organisational frameworks, techniques for overcoming barriers to change and successfully implementing change and the types of technologies required for an e-integrated educational provision In a highly competitive educational marketplace, institutions need to react to and embrace new technologies to provide rich and competitive learning environments for the students of tomorrow. The discussion and guidance in this book is essential reading for all leaders, managers and heads of e-learning in higher and further education.

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.