The Eddie Stobart Story

The world’s greatest haulier – a rags-to-riches tale of British entrepreneurialsim.

Biography of the Eddie Stobart story, fascinating and diligently researched.

From humble beginnings in a Cumbrian farmyard over forty years ago, the Eddie Stobart fleet has found a big parking place in the nation's heart, loved as much for its 2,200 immaculate green and red trucks, each emblazoned with a girl's name on the front, as for its famous army of dedicated Stobart Spotters who try to find each one. Buckle up with the Stobart drivers, and join them on a week in the life of a massive delivery, from paperwork to pallet. Learn what it's like to be sat in the driver seat of a Stobart truck - the noises, visibility, clutch control, gears, steering - and discover the sheer size and power of these machines. Illustrated throughout with amazing photographs, and featuring first-hand stories of incredible journeys from the intrepid truckers, as well as astonishing facts and stats and the history of the fleet, this is truly an irresistible book for Stobart fans of all ages.

On July 4th 2013, Connor Sparrowhawk, also known as Laughing Boy or LB, was found dead in a specialist NHS unit. Connor, who had autism and epilepsy, had a seizure while in the bath and no member of staff was on hand to stop him from drowning. An entirely preventable death. Sara Ryan presents a frank, sometimes funny and touching account of her son's early life and preventable death and the unfolding #JusticeforLB campaign. This serves as a wake-up call to all of us and asks: can we really claim that we respect the life and dignity of learning disabled people?

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of IT in customer experience and customer relationship management. B2B Customer Experience shows readers how to deliver the very best customer experience within the business-to-business industry. Intensely practical in its approach, it is divided into five parts to walk readers through the journey of planning, mapping, structuring, implementing and controlling an effective customer experience, all bespoke for the B2B environment. Now newly revised, this new edition will provide new case studies demonstrating what makes for good or bad customer experience as well as providing new tactics and strategies that will help build an effective customer experience plan. This new edition also aims to guide the reader on how to successfully incorporate AI into their strategy whilst still delivering great customer experience. Discussing some of the best-known examples of consumer-focused customer experiences from companies such as Zappos, Nordstrom and John Lewis, B2B Customer Experience is the must-have text for any marketing professional working within a B2B environment.

This popular core textbook provides an authoritative introduction to business management. Covering all the functional areas of the field, the text provides a robust framework to help students understand the inter-relatedness of different aspects of management and how they fit together in an organisation. Strong emphasis is placed throughout on providing students with a thorough and practical grounding in the topic, with a focus on helping them developing effective management skills. Now in its fourth edition, Introduction to Management has been fully updated and expanded to cover new developments in the field. Written by a leading expert with extensive management experience, this is ideal reading for students studying introductory courses in management at undergraduate, postgraduate or MBA level. It does not require prior knowledge of business and management. New to this Edition: - Includes new chapters on innovation, enterprise, risk management, ethics and responsibility - New 'Management in focus' boxes providing interesting and useful insights into management practice in the real world - New 'Critical thinking, analysis and evaluation' feature to encourage students to think deeply about management problems

In this groundbreaking book Bill Bolton and John Thompson present a completely new take on the conventional domains of entrepreneur, leader and manager. They argue that in today’s turbulent and uncertain world, businesses no longer have the time for a business cycle that begins with an entrepreneur, hands over to a manager and finally brings in a strategic leader when things are flagging. ‘The New Normal’ that now prevails requires that these things run together and calls for a new kind of all-rounder. Bolton and Thompson give us a new word to describe such a person: The ENTIREPRENEUR The entirely competent person, able to discern aright and make things happen. Drawing upon the successful person-centred approach of their books on entrepreneurs they first tell the stories of over 40 entirepreneurs, demonstrating clearly that such people do exist. After discussing the ‘New Normal’ context they present a fascinating analysis that goes below the surface to describe the key Talent, Temperament, Technique and Discernment attributes that explain the entirepreneur. Readers have the opportunity to make a self-evaluation of their own attribute strengths, concluding with a final ‘entirepreneur’ score. This fascinating and insightful look at the entirepreneur is a clear pointer to what will be demanded of those who wish to succeed amid the vicissitudes of the 'New Normal’.

'Ken Loach might have turned all this into a powerful social film, but the avuncular Davies sprinkles in so many cheery anecdotes that the book bounces along enjoyably' (Sunday Times) - Praise for VOLUME 1: THE CO-OP'S GOT BANANAS! Hunter Davies’ childhood lived amongst the post-war dirt and grime of Carlisle was immediately hailed as a classic memoir from one of Britain’s foremost columnists of the past half century. The Co-op’s Got Bananas! left our protagonist at the cusp of working for one of the world’s greatest newspapers – The Sunday Times. In this much-anticipated sequel, Hunter now looks back across five decades of successful writing to reflect on his colourful memories of the living in London during the height of the Swinging Sixties, becoming editor of Britain’s first colour weekend supplement The Sunday Times magazine; where he befriended the Beatles; and reporting on (and partying with) some of the biggest names in television, film and theatre of the day. As time moved on into the 1970s, '80s and '90s, Hunter encountered the likes of Sir Michael Caine, George Best, Melvyn Bragg, Joan Bakewell, Sir Sean Connery, Cilla Black, Paul Gascoigne, and Wayne Rooney to name a few. Hunter brings the story full circle to reflect on his years spent with the love of his life – the bestselling writer Margaret Forster, who sadly passed away in February 2016. This will not only be a colourful and enjoyable memoir of what it was like to be at the epicentre of Britain’s artistic heart, but also an emotional, heart-felt tribute to family, friends and colleagues. For those captivated by The Co-op’s Got Bananas!,this sequel is a must read.