The Engaging Manager Dilys Robinson Sue Hayday

All of IES' work on employee engagement has pointed to the importance of the relationship between the employee and the line manager. This report identifies how engaging managers behave.

Engagement is a frequently used and fashionable term. Some companies have 'engagement models' and are attempting to measure levels of engagement, perhaps to input to the balanced scorecard, or for incorporation into the human capital report. This book deals with employee engagement.

In recent years globalization and technological advances have changed the business world. In this new world of ideas, which may come from anywhere within the company, businesses must be sufficiently agile, future-focused, and innovative to keep pace with rapid change. In these new conditions, command and control systems no longer work effectively and nor do extended hierarchies of management. To be successful, tomorrow's leaders will have to recognize the importance of their people. Strategic Talent Development will help them to: - Develop talent for the future - Encourage an organizational culture that is collaborative and innovative - Direct and coordinate their people to encourage flexibility and rapid responses - Actively harness employee engagement Structured around a unique new model, the Four-Point framework, Strategic Talent Development will enable leaders to transform their employees' talent as a competitive advantage in order to deliver strategic success.

This forward-thinking Handbook draws on the expertise of established and emerging scholars to provide a comprehensive review of the current state and future direction of theory and practice in US public administration. Chapters offer a cross-disciplinary, holistic review of the field, pulling together leaders from subfields such as public administration, public and nonprofit management, finance, human resource management, networks, nonprofits, policy, and politics. Chapter authors conclude that the field is intellectually rich and highly nuanced, but also identify numerous opportunities for growth and expansion in the coming years. The Handbook charts an agenda for future research in the field.The Handbook of American Public Administration is geared toward academics, researchers, and advanced graduate students. As an authoritative text on the history and state of US public administration, it proves equally suitable for national and international audiences. Practitioners who may be looking for background information or state-of-the-art knowledge about practice will also benefit from this Handbook.

This report, the most in-depth of its kind to date, confirms the powerful relationships between HR practices, employee commitment and operating performance. It is based on a three-year investigation which looked at the HR practices, staff views and performance in 11 large organisations including Jaguar Cars, Nationwide Building Society, Selfridges and Tesco. The study provides answers to why and how people management practices influence business performance - to unlock what has been termed the 'black box'. Key conclusions include:- the most carefully thought-through HR strategy is a waste of time unless it is embraced by line managers who have the skills and understanding necessary to engage and motivate employees - where effective HR practices are not in place, levels of employee commitment are up to 90 per cent lower - an organisation needs a clear direction and purpose, beyond the bland mission statement or generic goal of financial returns, which engages, enthuses and unites people. At the Nationwide Building Society this is a commitment to mutuality. At Royal United Hospital Bath it is saving lives. This 'big idea' appears essential in motivating and directing people behind the strategy of the organisation.