The Facilitator Excellence Handbook

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations Instructions for designing and leading group work Examples of how various levels of facilitator competency are called for in different types of groups Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects Discussions on the art of facilitating and what makes a great facilitator

Today's organizations are using teams to carry out tasks and solve problems. To get the job done, your managers and team leaders need to communicate and cooperate. Facilitation is the skill that saves the day! This workshop shows your employees how to become effective facilitators, and great facilitators promote employee commitment and satisfaction, and augment team performance and problem solving. The Instructor's Guide includes everything you need to conduct a facilitation workshop: simulations, discussion resources, and more. The flexible workshop is organized around practical problems, so participants never lose sight of the job. The Handbook reinforces key workshop concepts, details key facilitation methods, offers step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. Remember, the Handbook is an essential tool even for professionals who haven't participated in a Facilitator Excellence workshop. This stand-alone facilitation reference is a gold mine of tips and tools. The Profile assesses facilitators' abilities and suggests areas for improvement. Incorporated into the Facilitator Excellence workshop, this quick assessment is also an effective follow-up tool that ensures ongoing facilitator development.This package helps professionals to: * Lead meetings effectively * Organize team activities * Obtain project support * Find solutions to problems * Establish harmony among coworkers * Deal with customers and clients * Set goals and make decisions * Earn support for initiatives . . . and much more! You'll need one copy of the Instructor's Guide for the trainer, skilled facilitator, or manager who will conduct the workshop. Each participant will need one copy of the Handbook and the Profile.

Today's organizations are using teams to carry out tasks and solve problems. To get the job done, your managers and team leaders need to communicate and cooperate. Facilitation is the skill that saves the day! This workshop shows your employees how to become effective facilitators, and great facilitators promote employee commitment and satisfaction, and augment team performance and problem solving. The Instructor's Guide includes everything you need to conduct a facilitation workshop: simulations, discussion resources, and more. The flexible workshop is organized around practical problems, so participants never lose sight of the job. The Handbook reinforces key workshop concepts, details key facilitation methods, offers step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. Remember, the Handbook is an essential tool even for professionals who haven't participated in a Facilitator Excellence workshop. This stand-alone facilitation reference is a gold mine of tips and tools. The Profile assesses facilitators' abilities and suggests areas for improvement. Incorporated into the Facilitator Excellence workshop, this quick assessment is also an effective follow-up tool that ensures ongoing facilitator development.This package helps professionals to: * Lead meetings effectively * Organize team activities * Obtain project support * Find solutions to problems * Establish harmony among coworkers * Deal with customers and clients * Set goals and make decisions * Earn support for initiatives . . . and much more! You'll need one copy of the Instructor's Guide for the trainer, skilled facilitator, or manager who will conduct the workshop. Each participant will need one copy of the Handbook and the Profile.

The second edition of Enterprise Excellence Handbook is a step-by-step guide to success designed for leaders and practitioners. It is organized in five major sections describing strategy, culture, project management, problem solving, and workshop facilitation. It is a must-have resource that will guide you in creating immediate and sustainable value for your organization. This Handbook includes: Strategy Driven for Success to define, deploy, and achieve strategic objectives; Cultural Engagement for Success to create an engaged and high-performing culture; Project Management for Success to complete projects within budget and on time; Problem Solving for Success to eliminate the root cause and implement a sustainable solution; Workshop Facilitation for Success to efficiently and effectively facilitate fast-paced events - problem-solving workshops and other types of workshops. With the purchase of this handbook, the reader has access to a downloadable file containing all templates referenced in the book.

This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: • Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions • Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.