The Information Front

In wartime, capturing the hearts and minds of the citizenry is arguably as important as victory on the battlefield. The Information Front explores the Canadian military’s use of public relations units to manage news during the Second World War. These specialized units were responsible for providing sufficient and positive news coverage to Canadians at home. This fascinating study traces the transformation of an emergent PR organization into an efficient publicity machine. It also scrutinizes news coverage and PR activities during major Canadian operations at Dieppe, Sicily, and Normandy to reveal how the military used censorship and propaganda to rally support for the war effort.

An empowering story of empathy, courage, and hope, based on the author's real-life experience immigrating to the US as a child and working at the front desk of the motel where her parents work. Ten year-old Mia Tang moved to the US for a better life, a freer life, but so far, it's a life where she runs the front desk of a motel while her parents clean rooms. And she's not even allowed to use the swimming pool. Based on author Kelly Yang’s real-life experience immigrating to America from China and running a motel with her parents, this novel explores how one little girl overcomes language barriers, discrimination, and her own lack of confidence to find her voice – and use it to make a difference. This is a sensitive story of tolerance and diversity that will resonate with readers of all cultures who have experienced the challenges of feeling like an outsider.

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

This book, first published in 1979, is an analysis of the wartime Ministry of Information, responsible for the maintenance of public morale. How was it that British morale remained high, yet the department responsible was so bad? This book examines the domestic work of the Ministry and offers an unprecedented insight into the mind of both government and people during the war. It answers key questions: How did a government department assess and set about maintaining morale? How did it handle the social and political questions associated with morale – post-war social reform, press freedom and censorship, the nature of the Soviet regime? How sound in fact was civilian morale, on the basis of the secret Wartime Intelligence reports then available? One of the most fascinating aspects of this book is the Ministry’s constant internal debate on how its responsibilities should best be carried out. It is a key work of research on the political, psychological and mass communications problems facing a society at war.

The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker - MARKETING University of Houston, USA Linda Shea - MARKETING University of Massachusetts, USA Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel

Drawing upon the smart experiences of "world class" cities in North America, Canada and Europe, this book provides the evidence to show how entrepreneurship-based and market-dependent representations of knowledge production are now being replaced with a community of policy makers, academic leaders, corporate strategists and growth management alliances, with the potential to liberate cities from the stagnation which they have previously been locked into by offering communities: the freedom to develop polices, with the leadership and strategies capable of reaching beyond the idea of "creative slack"; a process of reinvention, whereby cities become "smarter," in using intellectual capital to not only meet the efficiency requirements of wealth creation, but to become centres of creative slack; the political leadership capable of not only being economically innovative, or culturally creative, but enterprising in opening-up, reflexively absorbing and discursively shaping the democratic governance of such developments; the democratic governance to sustain such developments. Drawing together the critical insights from papers from a collection of leading international experts on the transition to smart cities, this book proposes to do what has recently been asked of those responsible for creating Smarter Cities. That is: provide the definitional components, critical insights and institutional means by which to get beyond the all too often self-congratulatory tone cities across the world strike when claiming to be smart and by focussing on the critical role master-plans and design codes play in supporting the sustainable development of communities. This book was published as a special issue of Urban Technology.