The New Handshake

Where we are now -- What consumers want -- Lessons learned on ebay -- The business case for resolutions -- Bringing consumer advocacy online -- Ethical considerations -- Envisioning a global redress system -- The design: newhandshake.org -- How it could succeed and how it could fail -- Case studies -- What's next -- Conclusion

This book offers an up-to-date and definitive explanation of how to build relationships via social media in the sales process and is a guide to encouraging sales people to embrace these revolutionary techniques. With more than 400 million active users on Facebook alone (50 percent of whom log in on any given day), today's social media-oriented climate has redefined the way people communicate and interact. It's also changed the way consumers operate in the marketplace. Unfortunately, as a whole, sales professionals have been slow to embrace the new technology. In The New Handshake: Sales Meets Social Media, coauthors Curtis and Giamanco present Sales 2.0, a significant expansion from selling via the traditional face-to-face or telephone sales methods. The book begins by examining the impact of the communication revolution on sales as well as the history of selling. It contains case examples that justify incorporating social media in business. The final chapters of the book describe each social network, explain how they work, and create a road map for a social media sales strategy—including how to empower salespeople to overcome their resistance to change.

The New Handshake focuses on resolving disputes arising from online transactions. This groundbreaking book proposes a design to provide fast and fair resolutions for low-dollar claims, such as those in most B2C transactions. This revolutionary system is designed to operate independently of the courts, thereby eliminating procedural complexities and choice of law concerns. It can be integrated directly into the websites and provides consumers with free access to remedies.

'It's a little book of wonder, it's fantastic' Chris Evans 'A fabulously sparky, wide-ranging and horizon-broadening little study ... joyously unboring' Sunday Times Friends do it, strangers do it and so do chimpanzees - and it's not just deeply embedded in our history and culture, it may even be written in our DNA. The humble handshake, it turns out, has a rich and surprising history. So let's join palaeoanthropologist Ella Al-Shamahi as she embarks on a funny and fascinating voyage of discovery - from the handshake's origins (at least seven million years ago) all the way to its sudden disappearance in March 2020. Drawing on new research, anthropological insights and first-hand experience, she'll reveal how this most friendly of gestures has played a role in everything from meetings with uncontacted tribes to political assassinations - and what it tells us about the enduring power of human contact. Because the story of the handshake ... is far from over.

In The Secret Handshake, top corporate consultant and USC management professor Kathleen Reardon explores and reveals the hidden rules on the ins and outs of corporate politics that you won’t find outlined in any employee handbook. Based on hundreds of candid interviews with executives at Fortune 500 companies who have achieved their goals and joined the inner circle, The Secret Handshake lays bare the unstated conventions that govern and shape corporate hierarchies. Taking readers inside boardrooms to learn firsthand how the top decision-makers view and assess the employees under them, it offers invaluable advice on such career-building tactics and skills as getting noticed, networking, persuading others, knowing which battles to fight, and mastering the art of the quid pro quo. For all those who aspire to be part of the decision-making body of their organization, The Secret Handshake is the ultimate intelligence report on whom to trust and whom to watch out for, how to manage the inevitable conflicts that will arise, and how to read between the corporate lines.

A young woman follows her fiancé to war-torn Congo to study extremely endangered bonobo apes-who teach her a new truth about love and belonging. In 2005, Vanessa Woods accepted a marriage proposal from a man she barely knew and agreed to join him on a research trip to the Democratic Republic of Congo, a country reeling from a brutal decade-long war that had claimed the lives of millions. Settling in at a bonobo sanctuary in Congo's capital, Vanessa and her fiancé entered the world of a rare ape with whom we share 98.7 percent of our DNA. She soon discovered that many of the inhabitants of the sanctuary-ape and human alike-are refugees from unspeakable violence, yet bonobos live in a peaceful society in which females are in charge, war is nonexistent, and sex is as common and friendly as a handshake. A fascinating memoir of hope and adventure, Bonobo Handshake traces Vanessa's self-discovery as she finds herself falling deeply in love with her husband, the apes, and her new surroundings while probing life's greatest question: What ultimately makes us human? Courageous and extraordinary, this true story of revelation and transformation in a fragile corner of Africa is about looking past the differences between animals and ourselves, and finding in them the same extraordinary courage and will to survive. For Vanessa, it is about finding her own path as a writer and scientist, falling in love, and finding a home. Watch a Video

A Solid Handshake lays out 13 tried and true principles that are guaranteed to increase your leadership integrity quotient. Does integrity in leadership matter? Ed Roshitsh says the answer is yes! He is passionate about leading and building high performance/high integrity leaders. Here he teaches principles that he has picked up through over two decades of leading people in the military and corporate world. Bring no dishonor to yourself or those associated with you. Integrity is congruent. Take the high road. Make a high road. Or get off the road! The hour you spend reading this book will change the way you approach business and integrity. Ed Roshitsh is a senior software company operational executive that has helped create nearly two billion dollars in increased shareholder value for several companies in the software industry. An avid ultra endurance athlete, he has completed dozens of marathons, nine Ironman triathlons and even attempted to run across the United States to raise money for veterans. He, his wife Christine and two dogs live in San Francisco, CA and Toronto, ONT.

On the tenth anniversary of the date that UN peacekeepers landed in Rwanda, Random House Canada is proud to publish the unforgettable first-hand account of the genocide by the man who led the UN mission. Digging deep into shattering memories, General Dallaire has written a powerful story of betrayal, naïveté, racism and international politics. His message is simple and undeniable: “Never again.” When Lt-Gen. Roméo Dallaire received the call to serve as force commander of the UN intervention in Rwanda in 1993, he thought he was heading off on a modest and straightforward peacekeeping mission. Thirteen months later he flew home from Africa, broken, disillusioned and suicidal, having witnessed the slaughter of 800,000 Rwandans in only a hundred days. In Shake Hands with the Devil, he takes the reader with him on a return voyage into the hell of Rwanda, vividly recreating the events the international community turned its back on. This book is an unsparing eyewitness account of the failure by humanity to stop the genocide, despite timely warnings. Woven through the story of this disastrous mission is Dallaire’s own journey from confident Cold Warrior, to devastated UN commander, to retired general engaged in a painful struggle to find a measure of peace, reconciliation and hope. This book is General Dallaire’s personal account of his conversion from a man certain of his worth and secure in his assumptions to a man conscious of his own weaknesses and failures and critical of the institutions he’d relied on. It might not sit easily with standard ideas of military leadership, but understanding what happened to General Dallaire and his mission to Rwanda is crucial to understanding the moral minefields our peacekeepers are forced to negotiate when we ask them to step into the world’s dirty wars. Excerpt from Shake Hands with the Devil My story is not a strictly military account nor a clinical, academic study of the breakdown of Rwanda. It is not a simplistic indictment of the many failures of the UN as a force for peace in the world. It is not a story of heroes and villains, although such a work could easily be written. This book is a cri de coeur for the slaughtered thousands, a tribute to the souls hacked apart by machetes because of their supposed difference from those who sought to hang on to power. . . . This book is the account of a few humans who were entrusted with the role of helping others taste the fruits of peace. Instead, we watched as the devil took control of paradise on earth and fed on the blood of the people we were supposed to protect.