The Role Of Trust In Conflict Resolution

Built on the premise that trust is one of the most important factors in intergroup relations, conflict management and resolution at large, this volume explores trust and its mechanisms and operations especially in the Israeli-Palestinian conflict. Significantly, this volume focuses not only on the nature of trust and distrust in the Israeli-Palestinian conflict, but it also explores how it is possible to build and increase trust on both sides in the conflict, a necessity in order to advance the stalled peace process. As trust is a concept that is interdisciplinary by nature, so are this volume’s contributors: sociologists, philosophers, sociologists, social psychologists, political scientists, as well as experts in the Middle East, Islam, Judaism and the Israeli-Palestinian conflict bring together real multidisciplinary perspectives that complement each other and then provide a comprehensive picture about the nature of trust and distrust and its ramification and implications for the Israeli-Palestinian conflict. Divided into five thematic parts, the volume begins with by examining the theoretical basis of trust research from multiple perspectives. Then, it presents chapters on trust, distrust, and trust-building in other conflicts around the world. The third part is a unique feature of this volume as it takes a contextual approach: it emphasizes the importance of particular cultural and religious considerations on both sides of the conflict. The thrust of the book is examined in the next section. Part IV discusses and analyses various aspects of trust, and specifically distrust, in the context of the Israeli-Palestinian conflict. Significantly, the chapters of this part take the perspectives of the participants in the conflict: Israeli Jews, Palestinians and Israeli Arabs. Finally, the volume concludes by providing an integrative conceptual perspective based on the principles of social and political psychology. An important goal of this volume is to not only explore trust and distrust in an intractable conflict, but also to provide practical multi-disciplinary outlooks and implications to advance trust building in two conflict ridden societies—Israeli and Palestinian, and other societies around the world.

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

“Jones provides a nuanced perspective on both the promise and limits of this unheralded form of unofficial diplomacy.” —Stephen J. Del Rosso, Director, International Peace and Security, Carnegie Corporation of New York Track Two diplomacy consists of informal dialogues among actors such as academics, religious leaders, retired senior officials, and NGO officials that can bring new ideas and new relationships to the official process of diplomacy. Sadly, those involved in official diplomacy often have little understanding of and appreciation for the complex and nuanced role that Track Two can play, or for its limitations. And many Track Two practitioners are often unaware of the realities and pressures of the policy and diplomatic worlds, and not particularly adept at framing their efforts to make them accessible to hard-pressed officials. At the same time, those interested in the academic study of Track Two sometimes fail to understand the realities faced by either set of practitioners. A need therefore exists for a work to bridge the divides between these constituencies and between the different types of Track Two practice—and this book crosses disciplines and traditions in order to do just that. It explores the various dimensions and guises of Track Two, the theory and practice of how they work, and how both practitioners and academics could more profitably assess Track Two. Overall, it provides a comprehensive picture of the range of activities pursued under this title, to provoke new thinking about how these activities relate to each other, to official diplomacy, and to academe. “This book will be a classic that defines the field of Track Two diplomacy. . . . an exemplary work.”—Esra Cuhadar, Bilkent University

In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

"What good fortune to have all of Kaye's thoughtful, insightful and provocative articles in one volume! No one describes the conflictual patterns in family enterprise better and no one better addresses how family advisors can intervene to build trust." --Fredda Herz Brown, Managing Partner, The Metropolitan Group "A manual that demystifies family business relationships and a survival guide for business consultants working with them. A must read!" --Phillip Colon, Optimal Resolutions, Inc. "Ken Kaye has been one of the best thinkers and writers in the field. I often return to his articles for sound theory and practical suggestions. Finally, they're all in one book!" --Jane Hilburt-Davis, President, Family Firm Institute "If there is one core issue facing family business it is how to overcome conflict and establish the trust that is vital in effective working relationships. Ken Kaye has been the key theorist/practitioner in bringing clear principles into play for working with families." --Dennis Jaffe, Saybrook Graduate School "For thinking outside the box, insightful understanding and innovative techniques, Kaye's book will be indispensable for those who care about the family enterprise." --Jerry Kleiman, Optimal Resolutions, Inc. "Ken Kaye's articles are full of great illustrations that apply theory to practice. His engaging, provocative writing makes for a delightful read about solutions to the biggest challenges faced by business families. Keep a copy close to your desk." --Stephen McClure, Family Business Consulting Group "Ken Kaye's seminal work on the function of conflict in the business family is core knowledge needed by every practitioner." --Mark Voeller, Dialogue Solutions, Inc.

The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.