The Ultimate Book Of Phone Scripts

"[W]ith over 200 word for word, proven and up to date scripts ... [this book] will instantly make you more effective as you learn to breeze past gatekeepers, easily connect with decision makers and qualify and close more business over the phone"--Page 4 of cover

Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: “I wouldn’t be interested”? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they’ve thought about it and are just going to pass? If you’re in sales, then the question isn’t “Have you ever felt this way?”, but rather, “How often do you feel this way? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs? If so, Power Phone Scripts was written for you! Unlike other books on sales that tell you what you should do (like build value – hard to do when the prospect is hanging up on you!), Power Phone Scripts provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. You’ll be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they aren’t, who else in their company or another department might be. Power Phone Scripts is the sales manual you’ve been looking for: over 500 proven, current, and non-salesy phrases, rebuttals, questions, and conversation openers that will instantly make you sound more confident – just like the top producing sales pros do right now. Gone will be your call reluctance; gone will be your fear of calling prospects back for presentations and demos; gone will be the fear of asking for the sale at the end of your pitch! This practical guide is filled with effective scripts for prospecting, emailing, voice mails, closes, and tons of rebuttals to recurring objections you get like: “It costs too much” “We already have a vendor for that” “I’m going to need to think about it” “I need to talk to the boss or committee” and so many others… More than just phone scripts, this book provides practical, comprehensive guidance that every inside sales rep needs. Conquer concerns, provide answers, motivate action, and be the conduit between your prospect’s problems and your solution. Actionable, fun, and designed to work within the current sales environment, this invaluable guide is your ticket to the top of the leader board. With Power Phone Scripts, you will never be at a loss of what to say to a prospect or client. Communication is everything in sales, and being on top of your game is no longer enough when top producers are playing a different game altogether. You cannot achieve winning stats if you're not even on the field. If you're ready to join the big league, Power Phone Scripts is the playbook you need to win at inside sales.

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

The secrets of breakout selling! Using his thirty years of experience training corporate sales forces, Stephan Schiffman has put together a collection of the most essential techniques for succeeding in the field. From getting leads and cold calling to establishing a solid relationship and closing the deal, Schiffman covers everything you need to know in order to improve your performance and make the sale. Inside this book, you'll find his proven sales philosophy, which includes such elements as: Sales don't happen unless questions are asked. An objection is an opportunity in disguise. A salesperson's responsibility is to help the client solve a problem. No one ever made a good sale by interrupting a client. Whether you're new to the field or looking for a quick refresher, you will finally be able to beat out the competition and take your career to the next level with The Ultimate Book of Sales Techniques!

Get More Face Time and Higher Close Rates--the SMART Way Smart Prospecting That Works Every Time! introduces a proven sales method that balances social media marketing strategies, online applications, and traditional appointment-setting techniques to help you connect with more clients and close more sales than ever. "Krause is an uncommon salesperson and author who can turn his common sense into your common dollars." -- Jeffrey Gitomer, author of The Little Red Book of Selling "By implementing Mike’s strategies, you will reap the benefits of making stronger connections with your ideal clients. Read it, use it, and succeed!" -- Tom Hopkins, author of How to Master the Art of Selling "Smart Prospecting cuts through the clutter and gets to the heart of making cold calls successfully." -- Jill Konrath, author of SNAP Selling and Selling to Big Companies "This is not just a must-read, it is must-do book for everyone in sales." -- Stephan Schiffman, author of Cold Calling Techniques (That Really Work!)

Tired of reinventing everyday business documents? Now there’s an easier way. From hiring the right people to selling your products or services, 200+ ready-to-use business forms – available immediately via download - help you administer business activities accurately and consistently. Covering all aspects of business, and applicable across may industries, this ultimate go-to resource provides forms relevant to: • Human resource recruitment and management • Employee records • Employee and workplace safety • Employee termination • Sales and revenue analysis • Credit, billing and collections • Contracts and agreements • Corporate governance • Business operations • Basic accounting • Cash disbursements and purchasing • Inventory movement and valuation • Financial reports • Intellectual property • Tax credits and rebates • And more! Organized to support you through all stages of business growth from the basics to business specific issues, when you need to “Get it in writing,” don’t reinvent the wheel. Use these proven tools to get the job done right – first time, every time!

Assembled by a team of more than fifteen attorneys whose legal specialties apply to practically all aspects of starting, operating, and maintaining a business, this valuable resource delivers not only the necessary forms to launch a business, but everything from hiring and firing, conducting business online, to franchising--totaling more than 200 forms, all at your fingertips! Covering all the legal aspects of starting a business and applicable across many industries, this ultimate go-to resource covers: Within the Book: Business formation: Sole proprietorships Partnerships LLCs Corporations Organization Business operations Compliance Commercial leasing Equipment leasing Service agreements Tax planning Hiring and firing Employment and HR Online ventures Business contracts Estate planning Wills and trusts Collections, settlements and judgments Business ethics Buying and selling a business Franchise your business Ready for Download: Legal Starting a Business Accounting Leasing Insurance Human Resources Office Management Marketing Inventory Purchasing Sales Shipping Collection/Credit Franchises From business basics to business-specific issues, this comprehensive guide presents you with every business-relevant legal form for your first two years in business--including the ones you never knew you needed!

Assembled by a team of more than fifteen attorneys whose legal specialties apply to practically all aspects of starting, operating, and maintaining a business, this valuable resource delivers not only the necessary forms to launch a business, but everything from hiring and firing, conducting business online, to franchising—totaling more than 200 forms, all at your fingertips! Covering all the legal aspects of starting a business and applicable across many industries, this ultimate go-to resource covers: Within the Book: Business formation: Sole proprietorships Partnerships LLCs Corporations Organization Business operations Compliance Commercial leasing Equipment leasing Service agreements Tax planning Hiring and firing Employment and HR Online ventures Business contracts Estate planning Wills and trusts Collections, settlements and judgments Business ethics Buying and selling a business Franchise your business Ready for Download: Legal Starting a Business Accounting Leasing Insurance Human Resources Office Management Marketing Inventory Purchasing Sales Shipping Collection/Credit Franchises From business basics to business-specific issues, this comprehensive guide presents you with every business-relevant legal form for your first two years in business—including the ones you never knew you needed!