Training Sources Interpersonal Skills Training

The 20 training modules in this volume aim to help trainers teach managers and employees how to improve productivity through better working relationships. Each module includes everyday activities, lecture notes, training designs, reproducible handouts and overheads for a training session on how to improve trust and communication between people who rely on each other to get work done.

Designed to supplement courses in organizational behavior, principles of management, human resource management, human relations, supervision and applied psychology. The only text available devoted exclusively to the development of interpersonal skills, this completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.

American businesses invest as much as $30 billion a year on training and development in communication. That's because it's more critical than ever that employees develop strong people skills.Here to help is The Interpersonal Communication Skills Workshop, which includes everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and coordinating action. The trainer will learn leading-edge trends in interpersonal communication training, including: Applications of adult learning theory unique to interpersonal communications training-- Task-by-task processes for training-- Proven methods such as accelerated learning and action learning.-- Performance orientation-- Communication skills for collaboration and organizational learning.Neatly organized in four modules, The Interpersonal Communication Skills Workshop also features adaptable lecture notes, objectives, agenda, handouts, overhead materials, discussion questions, exercises, and activities.