Turn Your Workplace Into A Wowplace

"Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!

The content corresponds with the four core competencies identified for success as a professional speaker. Members of the National Speakers Association, who have built thriving speaking businesses, weigh in with valuable insights and proven strategies on a gamut of topics.

Are You a Best-Ever Boss? If No, Would You Like to Be One? Then be A WOW! Employees can be cynics and skeptics. Both have much in common--they've been disappointed, deceived, and at times, devastated. Most workplaces are loaded with the working wounded--men and women who have been let down by their leaders, their managers, their coworkers, even the culture of their workplace. They live for Fridays. Could that be yours? Is your workplace one where employees can't wait to clock out? Would you like to discover how you can create a workplace where the best and most talented people line up to get in? You can. Within this book are the strategies, tips and tools to make it so. The WOW Factor Workplace shows it's possible to create a workplace that not only WOWS everyone who works there, it WOWS everyone who hears about it. Yes, you can create a workplace where the best and most talented people line up to get in. A workplace where every time top talent comes into your company, they say WOW! And, a workplace when employees are asked, "What's it like to work at your company?" the response is, "I think I won the lottery!" People join companies and leave bosses. Get ready to become a WOW boss in a WOW factor workplace. WOW is within your reach with The WOW Factor Workplace: How to Create a Best Place to Work Culture.

The business leader's guide to creating a great workplace from the Great Place to Work Institute In this follow-up guide to The Great Workplace, experts from Great Place to Work® Institute, Inc. reveal the most common excuses managers use for why they can't create a great workplace. Authors Jennifer Robin and Michael Burchell poke holes in every single excuse. Whether the reasons involve the organization's leadership, employees, environment, or any other factor, the authors explain that if managers lead people properly, they can create a great workplace. The authors explore how managers can interrupt their own negative thought patterns and instead create lasting change, and they describe how great workplaces have surmounted very real difficulties with aplomb. Includes case studies, stories, tips, and tools for managers who want to transform their organizations From the experts at the Great Place to Work, a global research, consulting, and training firm that operates in nearly 50 countries Proves that any and every organization can change for the better when managers have the right tools and mindset Creating a place where people want to work and want to succeed is the primary key to success for every manager. No Excuses shows that managers in any organization can transform their workplace—if they'll only get out of their own way first.

Are you indispensable... or invaluable?Many assistants (and those in a wide variety of other roles) have traditionally considered themselves indispensable. But learning the difference between these two mindsets is crucial to your success and job security in your role as an executive administrative partner.Your position is indispensable; if you don't prove your added value to your leader and your organization, you are not. That value is reflected in the mindsets, attributes and skill sets that executives prize in their assistants. Fully understanding and demonstrating your value moves you from being considered merely "indispensable" to being truly "invaluable."In "The Invaluable Assistant" Sandy Geroux shares, directly from executives, hard-hitting tips, skills and mindsets that executive assistants need in order to stay on top of their game and help executives stay on top of theirs. Through these tips and enlightening stories and examples, you will learn how to go from being in the average position where "anyone else will do" to the enviable position where "no one else will do!"

Peter Cappelli confronts the myth of the skills gap and provides an actionable path forward to put people back to work. Even in a time of perilously high unemployment, companies contend that they cannot find the employees they need. Pointing to a skills gap, employers argue applicants are simply not qualified; schools aren't preparing students for jobs; the government isn't letting in enough high-skill immigrants; and even when the match is right, prospective employees won't accept jobs at the wages offered. In this powerful and fast-reading book, Peter Cappelli, Wharton management professor and director of Wharton's Center for Human Resources, debunks the arguments and exposes the real reasons good people can't get hired. Drawing on jobs data, anecdotes from all sides of the employer-employee divide, and interviews with jobs professionals, he explores the paradoxical forces bearing down on the American workplace and lays out solutions that can help us break through what has become a crippling employer-employee stand-off. Among the questions he confronts: Is there really a skills gap? To what extent is the hiring process being held hostage by automated software that can crunch thousands of applications an hour? What kind of training could best bridge the gap between employer expectations and applicant realities, and who should foot the bill for it? Are schools really at fault? Named one of HR Magazine's Top 20 Most Influential Thinkers of 2011, Cappelli not only changes the way we think about hiring but points the way forward to rev America's job engine again.

The new focus in learning is on developing the individual's capability. This work looks at this in the context of improving skills, lifelong learning and welfare-to-work. It debates the issues within the setting of institutional strategies, work-based learning, skills development and assessment.