Understanding The Journey

The death of a loved one is a traumatic event for both adults and children. Grieving has no rules, no prescribed course, or expiration date. After a death, the feelings and experiences that follow can be extremely overwhelming and confusing. The authors of this book create a supportive environment that normalizes the phases of grief through clinical expertise, including a lifespan approach that indicates grief is certainly a journey from which none of us ever escapes nor perhaps reaches closure. This is an important work that addresses the spiritual, emotional, psychological, and physical aspects of a person’s grief. Specific topics include: the physical aspects of grief; anticipatory grief; grief through a child’s eyes; understanding grief and spirituality; counseling the bereaved adult; adult grief support groups; death in a military family; counseling grieving children and traumatic loss; messages of mourning; using art to facilitate a child’s expression of grief; and the importance of self-care. In addition, numerous case examples describing real-life experiences are discussed, helping to enhance coping and encourage healing. The text is further enhanced by an appendix containing a wealth of information that includes sample group activities. This book will be a significant resource for mental health professionals, grief counselors, human service providers, social workers, clergy, nurses, and lay volunteers.

Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!

There is so much knowledge of the deeper wisdom out there waiting for us to explore and discover. Don’t be afraid to allow your mind and heart to be open to newer ways of thinking. This guide considers the astrological journey of the Soul symbolized by the story of the labours of Hercules. Both mythological and symbolical in nature, this story reveals the path of the Soul; it is the story of Humanity. This is our story, our path, our experiences, our lessons, our challenges and trials, and our victories. We will be victorious, no matter how long or how many lifetimes we need to garner experience. This story represents the experiences on the path of the Soul as it travels through the signs of the Zodiac. Written from author Astra Ferro’s inner guidance, insights, and studies of esotericism over many years, it aims to help fellow travellers on the path of the Soul to see beyond the written words and discover how each experience through the signs of the Zodiac can bring more understanding about themselves and their Souls’ purposes. Uplifting and intriguing, this spiritual guide examines the journey of the Soul as it incarnates and travels through the twelve signs of the Zodiac.

Journey to Understanding the Bible focuses on the truth, which might have not been thoroughly emphasized in ministration. The book journeyed into expanding our knowledge of God, man, Christ, and the truth about spirit and soul, which are often misinterpreted in ministration. For no Religion is Higher than Truth.

Trust Issues is a story of healing, and spiritual growth in marriage as well as an individual.

Death and the afterlife speak to everyone. Dr. Covert examines our life journey from different perspectives, including the biblical understanding of death and resurrection and the events leading to the Second Advent of Jesus. He reminds us of the many obstacles and destructive forces that are encountered as we journey to our heavenly home. The reader is urged to make preparation by nourishing the inner life with the gifts of the Holy Spirit. This book is educational, spiritually motivating, and encouraging. (139pp. Masthof Press, 2022.)

How can we shape our future by understanding our past and living in the present? Do you want to change your future but feel stuck due to the past or the present? This book will help you understand how your past experiences, beliefs, and habits have shaped your present reality and are influencing your future possibilities. This book is a captivating blend of memoir, self-help, and empowering you to chase your dreams/desires that will motivate you to dream big. You will learn how to create positive change in yourself and your world by discovering the basic infrastructural requirements for a fulfilling life. It will inspire you to make a change for chasing your dream as it would be easy after reading this. The book does not directly offer a step-by-step solution or guidance to actions but would open gates for your steps in the journey of life in an easy way to make a desire/dream come true by your daily actions itself. You will see some unconventional combinations of professions that would help you think about life on a different horizon. This book is for anyone who wants to transform their life but doesn’t know where to begin. The author is presenting a journey of life and his vision of a place where dreams and desires are no longer just probabilities, but realities.