Water Quality Complaint Investigator S Guide

This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers. This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn: - How to avoid complaints - How to deal with existing problems - Most common complaints and their most common fixes - Concrete information on how to deal with customers - How to get to the root of the problem before having to go out to the site, which saves time and money The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.

This guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.

Provides guidelines for developing a water quality monitoring program specific to the distribution system of a water utility. The report identifies monitoring objectives, addresses common program design issues, and develops protocols for monitoring programs. Topics include nitrification, booster chl

The report of multi-disciplinary team of engineers and practitioners from a research project commissioned by the Association to create a resource to help water utilities operate and maintain water distributions systems to prevent water quality from deteriorating. They look at prevention programs, qu

Protecting and maintaining water distributions systems is crucial to ensuring high quality drinking water. Distribution systems-consisting of pipes, pumps, valves, storage tanks, reservoirs, meters, fittings, and other hydraulic appurtenances-carry drinking water from a centralized treatment plant or well supplies to consumers' taps. Spanning almost 1 million miles in the United States, distribution systems represent the vast majority of physical infrastructure for water supplies, and thus constitute the primary management challenge from both an operational and public health standpoint. Recent data on waterborne disease outbreaks suggest that distribution systems remain a source of contamination that has yet to be fully addressed. This report evaluates approaches for risk characterization and recent data, and it identifies a variety of strategies that could be considered to reduce the risks posed by water-quality deteriorating events in distribution systems. Particular attention is given to backflow events via cross connections, the potential for contamination of the distribution system during construction and repair activities, maintenance of storage facilities, and the role of premise plumbing in public health risk. The report also identifies advances in detection, monitoring and modeling, analytical methods, and research and development opportunities that will enable the water supply industry to further reduce risks associated with drinking water distribution systems.

IAQ investigators are given the tools to conduct thorough IAQ investigations, be knowledgeable about ventilation system components, occupant concerns and symptoms, sources of chemical and biological contaminants, IAQ sampling methods, interpreting sampling data, and current IAQ guidelines, standards and practices. Causes and solutions for common IAQ problems are given, along with guidance for special environments, and practical resources (checklists and forms) to help resolve IAQ problems.