Water Services Management

Water risks and security are a major global hazard in the 21st century and it is essential that water professionals have a solid grounding in the principles of preventative risk management. This second edition of the key textbook, Risk Management for Water and Wastewater Utilities, extends beyond first principles and examines the practicalities of resilience and vulnerability assessment, strategic risk appraisal and the interconnectedness of water utility risks in a networked infrastructure. It provides an up-dated overview of tools and techniques for risk management in the context of the heightened expectations for sound risk governance that are being made of all water and wastewater utilities. Risk Management for Water and Wastewater Utilities provides a valuable starting point for newly appointed risk managers in the utility sector and offers MSc level self-paced study with self-assessment questions and abbreviated answers, key learning points, case studies and worked examples.

Water Services Management and Governance focuses on water services (water supply, wastewater services) and deals with connections between water resources and services and water resources. It covers water supply mainly in urban communities, sanitation and pollution control and water resources and their linkages to water services. This book is divided in to four key sections relating to governance frameworks, technology and socio-ecological interactions, government and governance, and long terms policies. The chapters analyse the complexity of the water services sector based on a historical analysis of developments within the sector. The underlying conviction is that only by understanding past trends, processes and developments can the current situation in the water services be understood. Only through this understanding can policies for sustainable water services in the future be formulated. The four key sections relate to governance frameworks, technology and socio-ecological interactions, government and governance, and long terms policies. Water Services Management and Governance raises awareness that an understanding of the past is a necessity to explore potential, probable and preferable futures. It is an essential basis for water sector reforms in any country, region or community. The book is written for experts in water utilities, ministries, municipalities, NGOs, donor agencies, private companies and regulators; as well as students and researchers in water policy and governance, and the management of water resources, services and infrastructure. Editors: Dr. Petri S. Juuti is a historian, and Adjunct Professor in the universities of Tampere, Oulu and Turku. Tapio S. Katko, Civil engineer, Adjunct Professor, UNESCO Chairholder in Sustainable Water Services at Tampere University of Technology, Finland. Klaas Schwartz, Senior Lecturer, Urban Water Governance in the Department of Integrated Water Systems and Governance at the UNESCO-IHE Institute for Water Education, Delft, the Netherlands. Assistant Editor: Riikka P. Rajala, Environmental Engineer, Post-Doctoral researcher in University of Tampere, Finland.

Water services include water supply, sewerage and stormwater drainage. The facilities needed for these services are pipelines, reservoirs and treatment works; but the service goes beyond the infrastructure. It includes economics, billing, and business management. Although these services exist in every city, being advanced by the growing use of automation and information technology, costs are also increasing without many consumers seeing increased benefits. Customer service is therefore becoming important to the industry. Water Services Management is intended to educate engineers to manage and improve water services, rather than simply designing and constructing treatment works and distribution systems. The text covers water supply and drainage from the hydraulic and economic points of view, and while design and construction practices are reviewed, the focus of the book is on improving existing systems to turn the emerging industry into an attractive business. Topics covered include: Potable water supply, sewerage and stormwater drainage. Hydraulic management: storage, peak flow attenuation and pumping. Water quality: standards, pollution control and treatment. Infrastructure management: rehabilitation, reconstruction, upgrading and maintenance. Economic efficiency: asset management, privatization, and risk analysis. Improving economic viability via efficient use of energy and construction project management. Characteristics encountered in developing countries are also considered, including: Low cost sanitation, water supply standards and off-grid energy sources. Capacity building and appropriate technologies. Financing, operation and benchmarking.

This manual of practice covers public water utility management. It is designed for new or experienced managers, accountants, and supervisors.

Water and Wastewater companies operating all around the world have faced rising asset management and replacement costs, often to levels that are financially unsustainable. Management of investment needs, while meeting regulatory and other goals, has required: A better understanding of what customers demand from the services they pay for, and the extent to which they are willing to pay for improvements or be compensated for a reduction in performance Development of models to predict asset failure and to identify and concentrate investment on critical assets Improved management systems Improved accounting for costs and benefits and their incorporation within an appropriate cost-benefit framework Incorporation of risk management techniques Utilisation of advanced maintenance techniques including new rehabilitation failure detection technologies Enhancements in pipeline materials, technologies and laying techniques. These papers developed from LESAM 2007 for inclusion in Strategic Asset Management of Water Supply and Wastewater Infrastructures are focused on the techniques, technologies and management approaches aiming at optimising the investment in infrastructure while achieving demanded customer service standards, and they provide an opportunity to gain access to the latest discussion and developments at the leading-edge in this field. This book will be essential reading for utility operators and managers, regulators and consultants.

In past decades, urban water management practices focused on optimizing the design and operation of water distribution networks, wastewater collection systems, and water and wastewater treatment plants. However, municipalities are now faced with aging urban water infrastructures whose operation must be improved and expanded to maintain current high

A common characteristic of water demand in urban areas worldwide is its inexorable rise over many years; continued growth is projected over coming decades. The chief influencing factors are population growth and migration, together with changes in lifestyle, demographic structure and the possible effects of climate change (the detailed implications of climate change are not yet clear, and anyway will depend on global location, but must at least increase the uncertainty in security of supply). This is compounded by rapid development, creeping urbanization and, in some places, rising standards of living. Meeting this increasing demand from existing resources is self-evidently an uphill struggle, particularly in water stressed/scarce regions in the developed and developing world alike. There are typically two potential responses: either "supply-side" (meeting demand with new resources) or "demand-side" (managing consumptive demand itself to postpone or avoid the need to develop new resources). There is considerable pressure from the general public, regulatory agencies, and some governments to minimise the impacts of new supply projects (e.g. building new reservoirs or inter-regional transfer schemes), implying the emphasis should be shifted towards managing water demand by best utilising the water that is already available. Water Demand Management has been prepared by the academic, government and industry network WATERSAVE. The concept of the book is to assemble a comprehensive picture of demand management topics ranging from technical to social and legal aspects, through expert critical literature reviews. The depth and breadth of coverage is a unique contribution to the field and the book will be an invaluable information source for practitioners and researchers, including water utility engineers/planners, environmental regulators, equipment and service providers, and postgraduates. Contents Water consumption trends and demand forecasting techniques The technology, design and utility of rainwater catchment systems Understanding greywater treatment Water conservation products Water conservation and sewerage systems An introduction to life cycle and rebound effects in water systems Developing a strategy for managing losses in water distribution networks Demand management in developing countries Drivers and barriers for water conservation and reuse in the UK The economics of water demand management Legislation and regulation mandating and influencing the efficient use of water in England and Wales Consumer reactions to water conservation policy instruments Decision support tools for water demand management