What Great Telecom Managers Know

This book is written about telecom managers, for telecom managers. Roger Yang, CEO of Avema Corporation, takes a close look at the profession of telecom management, its role in an organization, and the value that it brings. Telecom professionals in several countries around the world were interviewed to determine what the best of them have in common. From job satisfaction, to recognition, and results, what makes the difference? How can telecom professionals use this knowledge to improve their own careers? Included are some case studies, and a thorough analysis of what makes telecom managers tick. Also included in this book: 7An outline of how to increase the Return On Investment (ROI) of the telecom department, including ways to reduce costs, and increase revenue 7Specific information on managing wireless costs 7An analysis of telecom "power tools" to streamline administrative work, freeing up time for more valuable work 7How VoIP, amongst other upcoming changes, will transform the role of the telecom department, and what telecom managers can do to minimize their career risk, maximizing their opportunities

Shows service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.

With today's communications industry experiencing major changes on an almost daily basis, media managers must have a clear understanding of the different delivery platforms, as well as a grasp of critical management, planning, and economic factors in order to stay current and move their organizations forward. Telecommunications Management helps current and future media professionals understand the relationship and convergence patterns between the broadcast, cable television, telephony, and Internet communication industries. Author Richard A. Gershon examines telecommunications industry structures and the management practices and business strategies affecting the delivery of information and entertainment services to consumers. He brings in specialists to present the finer points of management and planning responsibilities. Case studies from the International Radio and Television Society (IRTS) competition supplement the main text and offer an invaluable perspective on management issues. Developed for students in telecommunications management, electronic media management, and telecommunication economics, this volume also serves as a practical reference for the professional manager.

If you manage large telecommunications infrastructures, you know there are lots of moving parts to keep track ofand that failing to do so can lead to big problems. In Telecom Management for Large Organizations, youll learn about five key areas: the telecom manager, macro issues, telecom consulting, bills and billing processing, and the future. Luiz Augusto de Carvalho, who has more than twenty-five years of experience as a telecommunication engineer and business administrator, explains how telecom managers typically work as well as how to: do work efficiently and allocate resources; make quick assessments about telecom needs; determine when to seek help from external consultants; and resolve and navigate problems in the billing process. The author also explores the relative importance of auditing bills, why billing errors often go unresolved, and how to improve expense management. Reduce costs, enhance customer service, and prevent small problems from becoming big ones with the guidance in this practical telecom management guide.

Providing readers with an authoritative account of what contributed to the "Great Telecom Crash," this insightful resource explores the roots of the perfect storm that buffeted telecom and Internet companies and investors.

Places OSS software in the context of telecommunications as a business Gives a concrete understanding of what OSS is, what it does and how it does it, avoiding deep technical details Frequently relates OSS software to business drivers of telecom service providers

Here's a practical cost management guide to the complex world of voice, data and wireless telecommunications for the non-technical business professional. Examining the complex, highly technical telecommunications industry from an insider's point of view, it sifts through all the technical jargon, offers a comprehensive education on the applications, services and procurement of telecom products, and provides a strategy to effectively manage the costs of those products and services. The book enables you to: understand telecom services; audit phone bills; reduce the cost of existing services and eliminate unnecessary ones; and efficiently negotiate new contracts and services. This informative resource explains how providers of telecommunications services interwork and compete, focusing on pricing structures and options. Each section of this volume contains cost management advice, explains the technologies and service offerings of carriers, and illustrates complex concepts with case studies of companies in today's marketplace. Filled with cost management charts and graphics, problems to solve, and featuring an extensive reference section with terms and PIC codes, the book gives you the necessary tools to understand and reduce telecommunication costs.