101 Ways To Improve Your Communication Skills

Power-packed, easy to use guide presents great ideas and reinforces good practices in interpersonal relations. Results: greater potential for advancement at work, greater opportunity to get what you want with reduced chances of misunderstandings and enhanced feelings of safety and friendship with less likelihood of hostility. Effective communication skills are the mark of an achiever... always have been, always will be.

Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.

This book contains business communication information that may not have been taught in college–information that has been accumulated over years of business experience and teaching. Anyone can read these brief tips to learn how to better communicate in business while saving the time that might have been invested in reading many books. The tips cover the fundamental areas of writing, speaking, and interpersonal communication, as well offer general business communication advice. Each tip is a practical application that can be implemented immediately. Each tip is also illustrated by a story from the author’s work life in various industries. Lastly, the book also lays a foundation for an understanding of how the brain influences all communication.

What's holding you back from confidently and positively communicating, writing that book you have inside you; presenting that trajectory-changing keynote address; hosting that TV show or podcast that informs and inspires hundreds; or crafting those emails that are thoroughly read, remembered, quoted, and acted upon?Could it be you fear you're missing some essential key skills and you're not quite sure what they are?In her book, Sharpen Your Verbal Edge: 101 Tips to Enhance Your Professional Communication Skills, Communication Skills Advisor Elizabeth MacDonald has chosen key tips culled from her own experience and what she's witnessed and taught in the business world.Elizabeth has put together her top 101 tips to help you:Write and speak correctly, positively, confidently, and clearlyGive great first and last impressionsDeliver effective presentations and elevator pitchesEffectively complimentPrepare of broadcast-worthy video conferencingFormat and write professional emails that are acted uponActively listenChange negatives to positivesRespectfully and tactfully confrontThis book is for busy professionals who want to polish their communication skills. Each tip comes in bite-sized, easy-to-read language that you'll end up quoting for years to come.Learn how to communicate optimally and effectively and witness it transform you, your career, and your life.

From interviewing a potential employee to giving a presentation, this handbook provides solutions to 101 different communication problems. It seeks to enable the reader to avoid the pitfalls and convey their message successfully.

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.