Buying Supporting Maintaining Software And Equipment

This book will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases. It supplies an inside look at the methods and goals of vendors and their contracts. The text is set up to follow the way most people experience technology products and contracting decisions; it explains the significance of decisions made at the time of product selection and details what to focus on when negotiating service and support agreements, describing how to use purchase orders to negotiate more favorable agreements. It covers: product acquisition, support, and maintenance; examines hardware and software warranty and support models; considers finance and accounting issues for maintenance and support; spells out technology product details; explains postwarranty support and maintenance; and provides the understanding to better negotiate with vendor sales teams. Illustrating the types of problems typically experienced during product use, the book describes how to manage support and maintenance issues for the long term. --

Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases. The book supplies an inside look at the methods and goals of vendors and their contracts-which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explaining the significance of the decisions made at the time of product selection. It details what you need to focus on when negotiating service and support agreements and describes how to use purchase orders to negotiate more favorable agreements. Covers product acquisition, support, and maintenance Examines hardware and software warranty and support models Considers finance and accounting issues for maintenance and support Spells out technology product details Explains postwarranty support and maintenance Provides the understanding to better negotiate with vendor sales teams Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment. It supplies tips on how to avoid excessive charges from predatory vendors and concludes by delving into issues of product end of life. Explaining how to manage support and maintenance issues for the long term, this book provides the understanding you need to make sure you are more knowledgeable about the products and services your organization needs than the vendor teams with whom you are negotiating.

Newly expanded and updated to include over 1,000 software products, this latest edition is organized for easy reference by all health care providers and payers. Information for each product includes hardware requirements, memory and disk space needs, operating system and language, equipment required/supported, training, maintenance and technical support available, prices, installation history and a brief description. Complete vendor addresses and phone numbers are provided, plus a comprehensive tool For The first step in evaluating and selecting software.

Teaches the reader how to complete IT projects on time, stay within budget, and prepare for CompTIA's IT Project+ certification exam.

Describes some 1,100 software packages for use in all aspects of health care. Products are grouped by application in 23 categories, such as information systems, decision support, financial management, case management, medical records, radiology, staff education, and library reference materials. Entr

This text introduces readers to the key principles underlying purchasing and supply chain management. It provides them with an in-depth discussion of purchasing and supply issues both from a strategic and managerial perspective.