Decision Making Support Systems Achievements And Challenges For The New Decade

Annotation The book presents state-of-the-art knowledge about decision-making support systems (DMSS). Its main goals are to provide a compendium of quality chapters on decision-making support systems that help diffuse scarce knowledge about effective methods and strategies for successfully designing, developing, implementing, and evaluating decision-making support systems, and to create an awareness among readers about the relevance of decision-making support systems in the current complex and dynamic management environment.

This book will be bought by researchers and graduates students in Artificial Intelligence and management as well as practising managers and consultants interested in the application of IT and information systems in real business environment.

This book reports on cutting-edge research carried out within the context of the EU-funded Dicode project, which aims at facilitating and augmenting collaboration and decision making in data-intensive and cognitively complex settings. Whenever appropriate, Dicode builds on prominent high-performance computing paradigms and large data processing technologies to meaningfully search, analyze, and aggregate data from diverse, extremely large and rapidly evolving sources. The Dicode approach and services are fully explained and particular emphasis is placed on deepening insights regarding the exploitation of big data, as well as on collaboration and issues relating to sense-making support. Building on current advances, the solution developed in the Dicode project brings together the reasoning capabilities of both the machine and humans. It can be viewed as an innovative “workbench” incorporating and orchestrating a set of interoperable services that reduce the data intensiveness and complexity overload at critical decision points to a manageable level, thus permitting stakeholders to be more productive and effective in their work practices.

During recent decades we have witnessed not only the introduction of automation into the work environment but we have also seen a dramatic change in how automation has influenced the conditions of work. While some 30 years ago the addition of a computer was considered only for routine and boring tasks in support of humans, the balance has dramatically shifted to the computer being able to perform almost any task the human is willing to delegate. The very fast pace of change in processor and information technology has been the main driving force behind this development. Advances in automation and especially Artificial Intelligence (AI) have enabled the formation of a rather unique team with human and electronic members. The team is still supervised by the human with the machine as a subordinate associate or assistant, sharing responsibility, authority and autonomy over many tasks. The requirement for teaming human and machine in a highly dynamic and unpredictable task environment has led to impressive achievements in many supporting technologies. These include methods for system analysis, design and engineering and in particular for information processing, for cognitive and complex knowledge [1] engineering .

Decision support systems (DSS) are widely touted for their effectiveness in aiding decision making, particularly across a wide and diverse range of industries including healthcare, business, and engineering applications. The concepts, principles, and theories of enhanced decision making are essential points of research as well as the exact methods, tools, and technologies being implemented in these industries. From both a standpoint of DSS interfaces, namely the design and development of these technologies, along with the implementations, including experiences and utilization of these tools, one can get a better sense of how exactly DSS has changed the face of decision making and management in multi-industry applications. Furthermore, the evaluation of the impact of these technologies is essential in moving forward in the future. The Research Anthology on Decision Support Systems and Decision Management in Healthcare, Business, and Engineering explores how decision support systems have been developed and implemented across diverse industries through perspectives on the technology, the utilizations of these tools, and from a decision management standpoint. The chapters will cover not only the interfaces, implementations, and functionality of these tools, but also the overall impacts they have had on the specific industries mentioned. This book also evaluates the effectiveness along with benefits and challenges of using DSS as well as the outlook for the future. This book is ideal for decision makers, IT consultants and specialists, software developers, design professionals, academicians, policymakers, researchers, professionals, and students interested in how DSS is being used in different industries.

This book introduces readers to multicriteria decision aiding (MCDA) interventions used in complex situations. In each chapter, expert analysts propose a piece of the puzzle, while the final, complete puzzle offers an interesting reflection of the main challenges and difficulties associated with decision aiding interventions, as well as the different tools adopted in response. Particular attention is given to the approaches used to identify and overcome specific difficulties. Designed for analysts familiar with several multicriteria methods but seeking detailed information and experience, this book helps to elaborate and validate MC models in real-life decision aiding interventions. In addition, it helps novice analysts appreciate the difficulty of decision aiding and use the available methods to reduce or control them with the help of socio-technical approaches.

Provides a review of current and potential research in green management and control.

Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.